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duckbilled

Taxi2Gate's products unsupported - Buyer Beware

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In this thread I discussed the problems with Taxi2Gate's MMMX v2: http://forum.avsim.net/topic/338135-taxi2gate-mmmx-v2-and-major-fps-issues/ Caesar was responding to a thread about the scenery on a Mexican FS site but he has not been heard from for a while. In addition, there is no option to register for support on their forum. It appears that it is closed to new members and the forum posts stop in April 2011. Their MMMX v2 scenery is not usable and it appears the Ceasar has taken the money and ran. People like this need to be shunned from this community and Simmarket needs to pull Taxi2Gates products from their website. And if I am wrong, I invite Ceasar to come here and tell me I am wrong. Until he does, I can only assume he is a crook. If something unfortunate happened to him, Simmarket needs to post that the products are unsupported.

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A bit harsh don't you think, especially the crook part? I have Mexico City and Puerto Vallarta and don't have the frame rate issue you and some others seem to be suffering from.

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I believe it's version 1.0, I got it when it first came out, but to be perfectly honest I haven't been able to figure out how to tell which version it is. All I know is that when they offered Version 2 but wanted a small amount of cash for the upgrade I passed, figuring mine ran well enough for the amount of flights I use it for. Maybe the problem lies with Version 2.0 but one would like to think detail or performance, hopefully both, would improve with each new iteration?

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Yep. Ver1 works perfectly. Ver2 is a fps hog! Even with a default plane it´s impossible to mantain a flight there.

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Well hopefully they'll get it sorted soon, sorry to hear V2 is such a pig and can't understand why they would have released it if it killed performance so drastically.

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When you buy a product from a company that has a website with a support forum, you think you will be taken care of if there are problems. When the support forum has no way to register, it is clearly there to give the false impression that products are supported when they are not. That's deceitful. All Caesar has to do is come in here and clear things up. I'll take back the comment when he does. I'm not emailing him because many are having the same problem and he is well aware of it. This problem will be handled publicly so everyone knows that this product is defective. Also, it is not a matter of the scenery being a FPS hog, it is truly defective and unusable. The problem is very similar to what Imaginesim had with KCLT, KIAD and KLGA - 1 fps when looking at the VASI lights.

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It is naive, especially these days, to expect that a company that's here today will still be here tomorrow - especially when it's probably a tiny outfit as I imagineTaxi2Go is. Did you buy the add-on from Taxi2Go or someone else like Simmarket? If the latter, your concerns should be addressed to it - afterall it took your money.

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That is a shame and like I said hopefully They/He will get it sorted before a tarnished image of his products force him out of business. To be honest I thought his products were pretty good, nothing spectacular but certainly worth the money I paid for them. He should at least make version 1.0 available for his customers until 2.0 is fixed. I certainly believe they are still an active company as it wasn't too long ago they released another airport. About the support forum, I don't know how dated it was but I read a message in there someplace that said they were migrating to a new host maybe that's why you weren't able to register?

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It is naive, especially these days, to expect that a company that's here today will still be here tomorrow - especially when it's probably a tiny outfit as I imagineTaxi2Go is. Did you buy the add-on from Taxi2Go or someone else like Simmarket? If the latter, your concerns should be addressed to it - afterall it took your money.
I see you did not read Jeff's post. At least have the manners to read it first, then comment. IE simmarket.I agree that Simmarket should be telling prospective buyers that it is currently unsupported.

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It is naive, especially these days, to expect that a company that's here today will still be here tomorrow - especially when it's probably a tiny outfit as I imagineTaxi2Go is. Did you buy the add-on from Taxi2Go or someone else like Simmarket? If the latter, your concerns should be addressed to it - afterall it took your money.
Naive? If that's the logic we should go by, it'll be impossible to buy anything anymore. Besides, Taxi2Gate has already had quite some releases. Without some actual signs that the company is going under, there is no reason to expect that "they will be gone the next day".

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Did you buy the add-on from Taxi2Go or someone else like Simmarket? If the latter, your concerns should be addressed to it - afterall it took your money.
Actually, simmarket don´t give support for any product. They just sells it and do the delivery. Support must be given by the developer directly.

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Naive? If that's the logic we should go by, it'll be impossible to buy anything anymore. Besides, Taxi2Gate has already had quite some releases. Without some actual signs that the company is going under, there is no reason to expect that "they will be gone the next day".
You misunderstand. Of course we buy things. But depending on the amount we intend to spend take appropriate steps to protect ourselves as far as popssible before buying. If we're investing $1000s we make sure that we chose a bank that has state protection. If we're buying a $50 flight sim add-on we have to be realistic enough to accept the money's gone and the company may also have gone. There is rarely any evidence available to outsiders that a company is in trouble.- it just stops trading!

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Actually, simmarket don´t give support for any product. They just sells it and do the delivery. Support must be given by the developer directly.
If you buy from a company that doesn't provide support then you've no right to support. The contract, in this instance, is between the buyer and Simmarket - Taxi2Go isn't a party to it and has no obligations under it - other than what it may have agreed with Simmarked and was in the agreement made when purchasing.

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I think you don´t know simmarket business model. They deliver the product in exchange for a % of the product value. Taxi2Gate recieves the money of their product, in other words Taxi2Gate has participation in the process.And yes, we have support from every company that sells thru simmarket. And yes, we have right to support as allways have. In your "perfect business model" above, every FS developer should have a web shop to deals directly with the customer to support be granted. And if you read what the OP said, Taxi2Gate HAS a forum to do these kind of stuff. It´s just not working now, and no evidence of working in a fix of their recent products.

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I think you don´t know simmarket business model. They deliver the product in exchange for a % of the product value. Taxi2Gate recieves the money of their product, in other words Taxi2Gate has participation in the process.And yes, we have support from every company that sells thru simmarket. And yes, we have right to support as allways have. In your "perfect business model" above, every FS developer should have a web shop to deals directly with the customer to support be granted. And if you read what the OP said, Taxi2Gate HAS a forum to do these kind of stuff. It´s just not working now, and no evidence of working in a fix of their recent products.
I well understand the business model used Simmarket, and other on-line add-on sellers, and it is flawed from the buyers' point of view. The only contract is between the buyer and the actual seller. There is no contract between the buyer and the developer and so the buyer has no rights against the developer. Of course, many developers do provide support in this case but the buyer has no right to it and the developer can stop it any time it chooses without buyers having any recourse against it.

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Interesting way of seeing things. We learn something new every day in here!! Hypnotized.gifThanks God everybody in the world that has a name to preserve works different of this!!!

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The only contract is between the buyer and the actual seller. There is no contract between the buyer and the developer and so the buyer has no rights against the developer. Of course, many developers do provide support in this case but the buyer has no right to it and the developer can stop it any time it chooses without buyers having any recourse against it.
Fortunatly, I am a member of a community. This community has buying power and developers rely heavily on word of mouth - that's why I posted this. I want everyone to avoid this developer until they get their house in order. I want the developer to come in here to clear things up. I want this developer to understand that it is better for them to handle problems within their own forums rather than forcing people to go to more public locations for assistance. I would bet that ImagineSim took a hit due to problems with their scenery being discussed here at AVSIM. If they had a forum, they would have been able to control the conversation. Instead, they chose to insulate themselves from criticism in a hope that those pesky customers would just go away. To me, it seems like Taxi2Gate is on the same path. You are looking at my legal recourse with Taxi2Gate - not really an issue for me. While $32.00 is a little high for an airport like this, it is certainly not going to drag me in to small claims court. Support is implied , however, on the Simmarket product page. If you look at it, you will see that the Taxi2Gate email is supplied. In this case, it should read "Unsupported". Bottom line is I just want a working MMMX with AES support. That's why I bought this product. I truly hope Caesar stops by and clears things up.

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You misunderstand. Of course we buy things. But depending on the amount we intend to spend take appropriate steps to protect ourselves as far as popssible before buying. If we're investing $1000s we make sure that we chose a bank that has state protection. If we're buying a $50 flight sim add-on we have to be realistic enough to accept the money's gone and the company may also have gone. There is rarely any evidence available to outsiders that a company is in trouble.- it just stops trading!
Ah, okay, well that makes more sense to me. In that case I agree with you. Jeff: try the Intersim Studios forums. I know for a fact that Ceasar and Junior work together and I think Taxi2Gate and Intersim are even part of the same company, although I'm not sure exactly about how the two are linked. I say try the Intersim forums and see if you can get some help there.

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Fortunatly, I am a member of a community. This community has buying power and developers rely heavily on word of mouth - that's why I posted this. I want everyone to avoid this developer until they get their house in order. I want the developer to come in here to clear things up. I want this developer to understand that it is better for them to handle problems within their own forums rather than forcing people to go to more public locations for assistance. I would bet that ImagineSim took a hit due to problems with their scenery being discussed here at AVSIM. If they had a forum, they would have been able to control the conversation. Instead, they chose to insulate themselves from criticism in a hope that those pesky customers would just go away. To me, it seems like Taxi2Gate is on the same path. You are looking at my legal recourse with Taxi2Gate - not really an issue for me. While $32.00 is a little high for an airport like this, it is certainly not going to drag me in to small claims court. Support is implied , however, on the Simmarket product page. If you look at it, you will see that the Taxi2Gate email is supplied. In this case, it should read "Unsupported". Bottom line is I just want a working MMMX with AES support. That's why I bought this product. I truly hope Caesar stops by and clears things up.
You began this thread with an unwarranted accusation.
it appears the Ceasar has taken the money and ran. People like this need to be shunned from this community
and now you speak about the "community". Many developers are small firms and heavily dependent on one or two key people. If something happens to those people the developer may be unable to continue and even fold. People become ill, have changed personal circumstance or, even, god forbid die. The "community" then accuses them of dishonesty on no evidence.

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Remember, Taxi2Gate released a bad product. Caesar is aware of the problem. He has had plenty of time to pull it from Simmarket but instead, he chose to keep it on the market and keep collecting $ from sales even though he knows the product is defective. Imagine that - a developer actually pulling a defective product from the market - an extraordinary step in the FS community but a frequent occurance in the real world. While the thread about the problems with the scenery were posted to fsmex on May 9, he didn't respond until June 7. If he had a forum, he would have known right away; I bet he knew earlier anyway because I am sure he received at least a few emails prior to June 7. His last response was on July 15. This gave him plenty of time to pull the product before he went AWOL. So, from May 9 to today, how many people do you think have purchased this scenery? How many people do you think have been hosed by him? Prior to my thread on the same topic from June 22, there was no mention of this problem on any English site that I could find. That means that anyone that doesn't speak Spanish would have no idea that this product is deeply flawed. It is my hope that I stopped at least a few people from flushing their money down the drain. It would be even better if Caesar gets wind of this thread so he can come in here an make things right. I invite him to come in here and prove me wrong. MGH, I'm not sure what you are trying achieve. Perhaps you just like to play the devils advocate?

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When you buy a product from a company that has a website with a support forum, you think you will be taken care of if there are problems. When the support forum has no way to register, it is clearly there to give the false impression that products are supported when they are not. That's deceitful.
Did you buy from Taxi2Go or from Simmarket or another online store? If the latter take the matter up with them - they actually took your money. Also, you knew the support forums weren't active. You tried and failed to sign-up before you bought
I tried to sign up on their forums but I never received a confirmation email. Their forums don't look that active.
Caveat emptor?

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Caveat emptor?
And isn't that the whole point of this thread? Look at the title of it "Taxi2Gate's products unsupported - Buyer Beware". Jeff is merely alerting his fellow flightsimmers to beware of Taxi2Gate's lack of support. Is there anything wrong with that?

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Hi Jeff, Exactly the point of this post (Caveat Emptor). I had no idea that there are problems with Taxi2Gate software, nor was I aware that the developers have gone AWOL. Thanks for the heads up. I will stay clear of Taxi2Gate until the problems have been resolved and/or the developers reappear with a plan of action to correct the issues. Thanks

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And isn't that the whole point of this thread? Look at the title of it "Taxi2Gate's products unsupported - Buyer Beware". Jeff is merely alerting his fellow flightsimmers to beware of Taxi2Gate's lack of support. Is there anything wrong with that?
I agee. The OP knew the Taxi2Gate support forum was inactive before her bought from it. Why is he now complaining that it's inactive?
Hello, has anyone tried their scenery? If so, what do you think? Are these developers former members from another group (Vans,FlyMex...)? I tried to sign up on their forums but I never received a confirmation email. Their forums don't look that active. I still have the FlyMex stuff on my sim and I only want to replace it if their version is either a lot nicer or if it gets AES support.
Surely he should have applied caveat emptor?

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