"David and Karen are going through some difficulties at the present moment with big changes happening with the company and also their personal life."

 

That is an exact quote of an answer I received from someone at IRIS 14 months ago!

I got an email from PC Aviator for today's "Deal of the Day"; its the Iris F-22. I remembered looking at it in the past, and for some reason hadn't already bought it. Anyway, I was going to purchase today when I got home, and this thread changed my mind.

Tomcat F-14 and I do not find "how to " open/ close the wings

 

Perhaps the Handbook will help - http://www.scribd.com/doc/40122909/F-14-Handbook. According to the handbook there's a switch on the Left Hand Console that turns it on/off automatically. I read in some other forums that it can also be opened with the Shift-E +3 key command.

 

Best regards,

Jim

Perhaps the Handbook will help - http://www.scribd.co...9/F-14-Handbook. According to the handbook there's a switch on the Left Hand Console that turns it on/off automatically. I read in some other forums that it can also be opened with the Shift-E +3 key command.

 

Best regards,

Jim

 

Hi Jim,

Must use the Ctrl-F1 and Ctrl-F4 and it works

Thanks for the information

Since last week, after an identical scenario to those above (including the 'personal difficulties' detail) I today canceled the debit and the card that went with it, as I would with any company that exhibited seemingly dishonest behavior. I'm used to digital transactions that process almost instantly, what in the world was this? Messages to the contact-us page, complaints on the Facebook page, mostly silence, and no product. Then tonight I received a wad of emails from their Support Lead resolving everything but, of course, too late. You guys have much more patience than I did.

 

Having logistical issues with clients is not a disaster. Tech Support backlogs are pretty typical. Personal problems are a wildcard. But every customer-centered enterprise has some equivalent of 'Your business is very important to us, thank you for your patience', By phone, by email, by IM, by conduct. IRIS missed that section of entrepeneur class. It's tragic, they look like a great design team with products to match. Here's another almost-fan who'll likely never know. :(

@beoxx I'm an IRIS Beta Tester.

 

The forum is just taken down at the moment and most of the support was answered there. Right now, I'll try and get you guys a link with IRIS support.

I have access to the product now.

 

There are also 2 statements from Iris in a similar thread in the forum that Cuck_Jodri mentioned.

 

I am not sure what to make out of it, yet. The first statement is all about that it is usually the customers fault when something goes wrong with the ordering process. They also say that they didn't know about problems with the customer service (for 2 weeks...) and that there have been probably solar flares (yes)...leading to glitches in the system.

 

Hmm.

 

They later call their own statement "rather indignant, and possibly inflammatory". Then they say that there maybe indeed was a problem with the shop (I am pretty sure there was/is one) and that the person who deals with the customer service had personal problems they didn't know about in those 2 weeks.

 

So far so good. Maybe some incidents and problems occurred at the same time, leading to a strange situation with a lot of irritated customers. Something does not work or people don't get what they paid for and then there is no reaction from the customer service for up to two weeks is..well...strange from the perspective of the customer. The generell tone in those statements from Iris is probably not among the most customer friendly ones I have seen yet. But I think that everybody should get his own first hand opinion about that (who is interested): http://forums.eagle....?t=94249&page=2

 

At least there was a reaction now from them and they did something to clean up the mess.

To keep this straight. That all would still not explain some of the feedback here in this thread. I also found other similar experiences in the net. There seem to be a lot of people that tried to contact Iris and did not get any response in month or at all (or something like 6 questions over some month and 1 answer).

 

So in the end maybe this is not a temporarily and more of a general problem?

 

I just hope for Iris and the customers that are interested in their products that this gets better now.

From your linked thread.

1) If we make an announcement anywhere, it will be on our Facebook page

2) We are an Australian business, we will NOT answer emails at 3am in the morning

3) Where there has been a serious issue we will raise either a store credit or offer a discount coupon

4) There are just some things out of our control

Sounds reasonable to me, except for that 1) Facebook dependency which I personally don't understand. I don't look up anything there. I most likely never will (I could ask my gf though ^_^ ). I understand companies using it, but to rely solely on it may not be the best idea. 'As seen', I may add.

 

A homepage and shop frontpage may be the right place to announce some payment provider problems. Same goes for support system downtimes.

 

3) Looks very fair and 4) may be an excuse for almost everything but may also be true on some occasions. So that's a neutral point for me.

 

Well, first of all, I'm happy to see the OP now being in possession of the purchased product. And, secondly, I applaud to the fair tone of his. :smile:

 

I just hope for Iris and the customers that are interested in their products that this gets better now.

Fully agreed.

 

I still wonder what happened to the company's forums. They had a OZx based presence not too long ago. That was useful.