the trouble is that some users havnt got much patience at all, expect everything to be perfect out of the box

Did you actually READ any of the posts above?

 

Why wouldn't folk expect the product to work out of the box? What ELSE do you buy that you don't expect to work out of the box?

 

Software should be tested before release and such obvious failings fixed prior to release. Are you an official spokesperson for ORBX? If not ask yourself why we've had no feedback from the devs about suggestions made here and by PM? Even an acknowledgment would have been polite.

 

Something along the lines of : “Thanks for your feedback. We’re looking into all feedback at the present time and will post a response on the forums when we’ve looked at the issues raised”. Almost standard practice from ANY customer service department?

 

I'll say it again for those who didn't bother reading my first post OR several other folks posts above

.

Most of us on this forum have bought a great deal of what FTX have produced. We actually KNOW what it is that they produce. We don't need it explained to us that we can't see a photoreal environment. Many people posting either HAVE the photoreal scenery or have NOT purchased it because of it's well publicised lack of believability and detail at lower levels.

 

Those who have identified areas that need improvement are posting them because they want to see improvements NOT to criticise the postings of those who like what they’ve got. If they like what they’ve got they’ll surely like the improvements even more?

 

I have to say that after further flying around I can see why the airliner users might be less critical than us Low and Slow pilots ...BUT I would point out that the whole point of FTX has been to improve things for VFR, GA, Bush pilots and the detailed airfields produced by different developers in different countries have, since the Oz regions, been almost all GA or small regional fields. It was even posted in the ORBX forums that they would not be developing more Airports because they were too time consuming. I stand corrected if that’s been changed.

 

I’d like to be clear that I expect the team to work on a patch and expect them to fix a good deal of the stuff raised but not responding to constructive criticism and even banning people from the forums for raising it is frankly a bizarre and ridiculous response.

 

When I buy FTX products I buy the work of the developer/development team. I buy that which appeals to me and my interest in the hobby. As it stands at the present I feel isolated from any constructive direct dialogue with those developers and that IMO is the weakest link.

 

Geoff

I can see my house in South Shields in Generation-X

 

Of course, I can see my house too in Gen-X, 18 miles down the coast from you, in Easington Village. :smile: .... but photoscenery has good things and bad things about it. .....and FTX ENG isn't photoscenery.

 

The perception of 'height' while flying over FTX ENG is much better than with Gen-X in my opinion.

 

But I absolutely agree that the reason that perhaps I am very happy with the product is probably because I never ever fly VFR, with reference to ground. Even in a (suitably equipped) Archer II, I am still flying IFR, mainly between VORs and NDBs. So for me, FTX ENG looks great, and it 'works' for what I need.

I can see why the airliner users might be less critical than us Low and Slow pilots

 

Very However the recent release of Dubai has sent my standards flying.

Wow some guys have real internet problems here

Remember this the first scenery of the UK team. Give them some time too improve it.

Wow some guys have real internet problems here

Remember this the first scenery of the UK team. Give them some time too improve it.

 

"This is the first baby incubator from this medical company, so please don't complain if your baby isn't too happy."

 

So let me get this straight because this is what happened to me.........

 

You got banned for a week for posting stuff on the ORBX forum then did not post anything else (because you couldn't) and then you have obviously posted here on AVSIM and have been given a one year ban?

 

Yup. Charming isn't it?

Looks like he didn't learn from the incident last year. JV should really stay away from PR because he is terrible at it.

 

Just discovered my "temp" forum ban from ORBX for daring to question the quality of FTX ENG is a whole year. Yes folks, the boss of the company really is that childish.

 

I wonder what the consumer rights law on this is. Essentially I'm being denied the regular avenue to technical support for a product I have paid for. Perhaps I should seek a refund if the company is not willing to offer future support to my purchase.

u lucky only getting a year.. i have indefinite ban..!

I didn't really get given a time with mine I don't think. Maybe I should ask..... :lol:

I only noticed the time when the few days were up. Suddenly realised it wasn't a date in November 2012, but 2013.

 

My three year old has better control of his temper than John at ORBX.

@grumpyrocker, couldn't you just open another account :-)

@grumpyrocker, couldn't you just open another account :-)

 

Yes I could. But I realised I didn't want to read pages and pages of "Oh ORBX England is so great. I can't see what those silly people are criticising it for. It's so wonderful. You're new team isn't poorly trained and badly managed and has done such a great job. Those critics don't understand Flight Simulator and just want to see their own house in Flight Simulator. John, John my darling, have more of my money for your substandard products, kissy, kissy, kissy."

 

yeah many create a new account and they picked up on that, BUT now they do actually block your IP address and will pick you up immediately and then you again get banned immediately...!

So unless you go to Service provider and get another IP address, you will be stuck..!

 

BUT then again we all know how to bypass that easily..! :lol: :lol:

couldn't you just open another account

 

That's what I did. But don't go there to often because of this-

"Oh ORBX England is so great. I can't see what those silly people are criticising it for. It's so wonderful. You're new team isn't poorly trained and badly managed and has done such a great job. Those critics don't understand Flight Simulator and just want to see their own house in Flight Simulator. John, John my darling, have more of my money for your substandard products, kissy, kissy, kissy."

 

I have no dog in this fight (havent bought it, probably will after they fix the problems), but the way that about once a page in this thread someone new pops in and says "silly, your expectations were too high; it's not photoreal so you can't see your house"--utterly ignoring everything that has been written--is darkly hilarious.

 

James

Why post where constructive criticism is ignored at best and deleted at worst?

 

Whilst this section is open at AVSim sensible discussion can be held about the product and the usual support that makes simming a good hobby can be exchanged between fellow simmers without fear of deletion.

 

Frankly the forum at FTX is so restricted and moderated I don't know why they don't just keep a product announcement thread and the support thread. If you don't want peoples opinions why run a forum?

 

The real problem is that the issues raised over the forum detract from the work of the individual creators and devlopers for the titles and when they do post on a forum their help is usually like a breath of fresh air. In short less feedback from the publisher and more from the developer would be a huge help.

 

Whilst I'm on that subject a better credit listing of who did what on each title would be great too?

 

There's an old engineering saying "Speak to the mechanic, not the oily rag" :lol:

 

geoff