Well, if you hear what has been set up on the part of the test team / test process

in terms of knowledge (RL pilots), the time they take (rarely seen in commercial (software) projects I encounter) only to find out the the ILS is not set correctly in the FMC then did came as a surprise especially when PMDG are so comitted to quality (and test effort),  because this ILS/FMC bug seemed so basic and surely they must have done ILS landings during their testing....

 

But really, that is the only surprise I got.

 

If you see what level of complexity they have released and the number of 'real' bugs (so no issues from doing things wrong or not have read the manual..) one can only say it is truly a high quality product.

 

Actually, in my professional experience as a tester / test lead I have not encountered one commercial project that has the same level of quality in terms of defects (bugs) as PMDG. 

Ofcourse, one must consider ofcourse that for business projects restrictions such as time, resources and budget are more strict.

But really, that is the only surprise I got.

 

...and you can fix that so easy, just create a new cold&dark FMC save using one of the other FMC panel states (i used the short haul state) as a base, secure the aircraft, switch of power but let ground power connected and define this as your new cold&dark FMC panel state, problem solved and gone.

 

JG

...and you can fix that so easy, just create a new cold&dark FMC save using one of the other FMC panel states (i used the short haul state) as a base, secure the aircraft, switch of power but let ground power connected and define this as your new cold&dark FMC panel state, problem solved and gone.

 

JG

 

Problem is not solved.

Workaround is implemented.

i wont debate now about ITIL (IT Infrastructure Library),

 

...but a workarround is something you go arround the problem, like telling the customer not using the cold&dark panel state but the other functional ones which let him use the product.

 

if something got changed from which side ever, like exchanging the cold&dark situation which fix the problem, then the problem is solved from/for customer side (not PMDG if a single customer did it on his own), as this customer wont have to do anything which is working arround the problem, but can operate as intended without any constraint. if the customer did it on his own, this of course is a change which isnt approved and directed by the change management and not intended but is still a change which solve the problem (for this customer). :Nerd:

 

JG

Hope all are doing there best to enjoy their new PMDG T7 experience.

However,... It's impossible to notice on this forum that the majority of post are due to problems that ones are having with there new and cherished PMDG T7.

Is this ONLY due to the fact that it is new to our SIM pilots? or that there is a "teething period" for PMDG?

I would be interested in your constructive comments.

As always.

Best regards.

The situation with the PMDG 777 is absolutely no different to any add-on. The vast majority of add-ons will have a few issues upon release. This is normal, and to be expected with such a complex product.

 

Many of the perceived issues are user error, some are system specific, and some are issues that slipped through that PMDG will fix in the service packs. There were a number of service packs for the NGX... don't expect the 777 to be any different.

 

Despite beta testing, three's absolutely no way a developer can account for the myriad of different system setups we all have.

Despite beta testing, three's absolutely no way a developer can account for the myriad of different system setups we all have.

 

i totaly agree, and its not only the different system setups, there is a real nightmare of different FSX setups, which could include tonns of different addons, scenerys and system tweaks which could end into a deadly poisened mod soup, a real hot landing zone for such a complex product.

 

...maybe, the day is comming and PMDG decide not developing for consumers any more but for the professional market only, having more profit but less "problems", so ithink it would be wise to say THANK YOU !

 

 

JG

I'm a happy customer, that's all that matters to me.

i wont debate now about ITIL (IT Infrastructure Library),

 

...but a workarround is something you go arround the problem, like telling the customer not using the cold&dark panel state but the other functional ones which let him use the product.

 

if something got changed from which side ever, like exchanging the cold&dark situation which fix the problem, then the problem is solved from/for customer side (not PMDG if a single customer did it on his own), as this customer wont have to do anything which is working arround the problem, but can operate as intended without any constraint. if the customer did it on his own, this of course is a change which isnt approved and directed by the change management and not intended but is still a change which solve the problem (for this customer). :Nerd:

 

JG

 

Lol, I am not going to debate ITIL either, but...

 

Incident : Cold & dark + ILS / FMC issue

 

--> incident management : getting the user back up and running ASAP.

workaround: use other state panel

 

This incident must be raised as a "problem", hence problem management

where dedicated resources (time, knowledge) investigates and provide solution (fix).

 

This solution is presented to CAB - Change Advisory Board which is going to debate

on the impact of solution viewing from operational point of view, release management etc with the stakeholders

 

If agreed by CAB change can be deployed, release management can prepare the fix in a download package

 

After package is downloaded and solution is installed, the cold & dark sate can be reused without the ILS/FMC bug.

= problem solved.

Least problematic aircraft I have bought in many years! But I'm not wantabe RW Skyking super pilot either.

ok lol,

 

you precise describe the internal process a incident could go (which is correct +1), but if such a process is running on customer side then it is also a change, which is solving the problem, for this customer.

 

JG

 

 

This wonderful software messed up my FSX, and even a re-install didn't help.

 

I highly doubt the software messed your FSX up, and the re-install honestly probably made it worse.  Everyone suggests that as a magic pill to cure all, but unless you do it 100% properly (yes, there's a proper process and the uninstaller doesn't fully cut it), you're really just opening yourself up for a host of other issues.

wELL, i'M INSTALLING MY WHOLE win7 64 AGAIN, SO, IF THERE'S A PROBLEM AFTER THIS I'M EXTREMELY SURE IT'S THE PMDG'S SOFTWARE. AND WOR THE SMART GUY HERE, DO YOU THINK BUSINESS COMPUTERS DON'T HAVE ISSUES AND PROBLEMS? THINK AGAIN...

wELL, i'M INSTALLING MY WHOLE win7 64 AGAIN, SO, IF THERE'S A PROBLEM AFTER THIS I'M EXTREMELY SURE IT'S THE PMDG'S SOFTWARE. AND WOR THE SMART GUY HERE, DO YOU THINK BUSINESS COMPUTERS DON'T HAVE ISSUES AND PROBLEMS? THINK AGAIN...

 

No need to yell.

 

A computer's a computer.  I have no idea what the point of the "business computer" was all about.  Either way, no need to take a shot at me because I pointed out that reinstallations are thrown around here needlessly.  As you can see, it didn't fix the issue, which points to something else.

 

Just make sure you install everything properly after the reformat you're doing and you should be fine.

 

 

 

Nothing in my last post was at all mean-spirited.  I know I can occasionally be harsh, but that's not even the case here.  If you're here for help, you might want to be a little nicer to those who could potentially help you.  I get that you're frustrated, but there's no reason to take any of that out on me.  At all.

There are some Bugs - So those that say they have no issue are wrong, otherwise you are saying that TABS is lying in his post thats pinned at the top of the forum, where they acknowledge fixes that need to be done.

 

That said there is a large number of User error and not reading the manual posts on here, which are not bugs.

 

There is certainly some issues relating to freezes, which are likely not just PMDG alone, but combined with users setups.

 

I suffered with freezes, and strangely my fix seems to be run in in DX10 mode - where it runs so smooth, no freeze, better FPS, and other than the funny arm rest texture at night, so far no compatibility issues.

 

Ive always refrained from DX10 for all the reasons stated before, but it simply works so much better in DX10, so sticking with it.

Well... This wonderful software messed up my FSX, and even a re-install didn't help. I wonder where in all places thise files and bits are hidden. After re-installing, the software didn't ask my serial anymore, but it didn't work either. I get both, black screens and CTD:s all the time. And it doesn't matter which plane I load, the default FSX or a PMDG.

Great job, fellas. Now, if you could tell me just, what could be wrong, I would be very happy. :angry: :mad:

 

Are you.....:-Running 32 or 64 bit OS, DX9 or 10, how much memory do have installed, what other addons etc, etc. Without basic info no-one (even PMDG) can't help you. However if you have just come on here to moan and argue, that dept is down the hall....Five minute moan £6 half hour argument £15, quite a bargain if you ask me......which you didn't, so the advice is free. :blink: