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birdguy

I really, really, need some help...

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I'm one of those who has been banned from the Orbx forums.

 

I have purchased over $1400.00US of Orbx products but I cannot get support.

 

I have e-mailed Orbx about it and I keep getting a form reply that tells me if I am banned to go to http://www.orbxsystems.com/forum/144-support-for-limited-users/

 

All I get is a list of websites, none of which work for me.  I've tried it several times both typing in the address and copying it and pasting it.

 

What I get is the following:

 

Sorry, you don't have permission for that!

 

You are not allowed to visit this community.

 

Need Help?

 

. Our help documentation.

 

.Contact the community administrator.

 

When I click on help documentation I just get the You are not allowed....message.

 

When I click on Contact the community administrator with my problem I just get the form message back with the address listed above.

 

When I click on help I just get the You are not allowed,,,,message again.

 

Hopefully someone from Orbx will read this and contact me as to how I can support for my over 1400.00 dollars worth of product.

 

Right now I am having a problem with FTX Central.

 

I get two FTX Global icons and do not get a hybrid box to check.

 

The first time it happened and I was unable to get Orbx support I just uninstalled FTX Global and reinstalled.  That appeared to fix the problem, but now it's back again.

 

Noel

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That link is dead and a search on the ORBX forums doesn't bring up anything related to support for "limited users".

 

And they don't do support via e-mail ...

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So am I to understand that if you are critical of their product and get banned from the forum you also forfeit support for the products you purchased?

 

Noel

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Try installing the latest Library. 130927 I believe. In fact, I know. ^_^

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You were banned because we could not find proof of your purchases on our database and your quoted someone else's product keys. That violates both our forum and product EULAs therefore yes indeed your rights are forfeited. Read the license agreement and forum terms of use again.

 

We have a zero tolerance policy on piracy and our full support services are reserved for customers who purchase legitimate licenses.

 

If you want to redeem yourself, purchase a legitimate product and email your order number to info@orbxsystems.com and we may review your support access.

  • Upvote 3

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1 - I have library 130927 installed.

 

2 - I am not a pirate!

 

Here is my e-mail address even though I'm not supposed to put it here....birdguy@cableone.net

 

Here are my order numbers:

 

FSS0241278

FSS0237986

FSS0236872

FSS0235938

FSS0233026

FSS0232511

FSS0227023

FSS0218305

FSS0222732

FSS0207095

FSS0208325

FSS0215444

FSS0216076

FSS0215789

FSS0214618

FSS0221754

FSS0222202

FSS0214532

F220214101

FSS0213300

FSS0212836

FSS0211187

FSS0210963

FSS0207584

FSS0210264

FSS0206030

FSS0204996

FSS0204843

FSS0206089

FSS0206145

FSS0205880

FSS0204721

 

I have all 11 regions, FTX Global, and 57 airports including the freeware ones. I paid for everyone of them using my senior discount at The Flightsim Store.

 

You might think I was a pirate because since I was never able to get onto your limited user support forum I tried using my wife's computer to get service and then she was banned too.

 

I must say that you seem awfully paranoid about piracy and criticism. I was banned because I was overly harsh about ONE of the 69 Orbx products I purchased. Overly harsh I admit, but I still deserve support.

 

I have spent over $1400.00 on Orbx products(check with the FlighSim Store) and for that I think I deserve support. Ban me from the community if you want but give me support. I paid for it. And I don't think I have to purchase yet another Orbx product to qualify for support.

 

Noel Sivertson

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Thanks for the info, we'll check our records and I'll be in touch. Not sure why you got yourself a ban, usually that happens for anti-social behavior or aggressive posts, so let me check that also.

 

If you are a genuine buyer then we'll offer support, no problems.

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Based on John's latest post, I retract my post.  I hope it works out for you, Noel.

 

Best,

 

Kev

 

 

 

 

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John, my criticism of FTX Global was pretty aggressive because of the awful green textures of the southwest desert when it was first released.  I was over the top in my criticism and don't really blame you for banning me from the community. I admit that. 

 

But I do want to be able to access the support forum.

 

Noel

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You were banned because we could not find proof of your purchases on our database and your quoted someone else's product keys. (...)

 

(...) Not sure why you got yourself a ban, usually that happens for anti-social behavior or aggressive posts, so let me check that also.

(...)

 

 

John,

 

you're contradicting yourself, here. Worth another clarification, I reckon.

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Right, I checked your history and yes, totally OTT reaction to FTXG's USA SW which was subsequently addressed anyway. Looking at your post(s) you really went to town on us, quite appallingly actually.

 

You now have access to the limited user support forum restored (not the full forums). I'll move the technical issue you raised to that area.

 

Olli and Alain are a perfect example of why I don't generally bother visit and post on this forum; I was linked to the OP by one of my staff. Dont expect Orbx support issues answered here at AVSIM, it's not the place to request it.

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(...)

Olli and Alain are a perfect example of why I don't generally bother visit and post on this forum; (...)

 

 

Asking for clarification after you publicly - and falsely! - accused another forum member of alleged pirating?!?

 

John Venema, that puts a sudden end to my customer relationship with ORBX Systems ...

 

 

Accentuation is mine:

 

You were banned because we could not find proof of your purchases on our database and your quoted someone else's product keys. That violates both our forum and product EULAs therefore yes indeed your rights are forfeited. Read the license agreement and forum terms of use again.

 

We have a zero tolerance policy on piracy and our full support services are reserved for customers who purchase legitimate licenses.

 

If you want to redeem yourself, purchase a legitimate product and email your order number to info@orbxsystems.com and we may review your support access.

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I thought Noël made it pretty clear he was using his wife's details, this could easily lead to confusion. Do you have some form of Agenda Oliver? It seems pretty clear the issue is resolved

  • Upvote 2

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I thought Noël made it pretty clear he was using his wife's details, this could easily lead to confusion. Do you have some form of Agenda Oliver? It seems pretty clear the issue is resolved

 

 

Rob,

 

I use more than one e-mail-address with this multitude of vulnerable-to-hacking shop accounts, mail accounts and so on.

And I would feel very sad to be called a pirate for that reason.

 

BTW, Rob, since you're asking, here's my agenda ( :P):

 

http://forum.avsim.net/topic/414791-uninstalling-orbx-ftx-global-how/?p=2732964

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Some people seem to have forgotten the rules here:

Rule 1: Developers are always right

Rule 2: When a developer's wrong see Rule 1.

  • Upvote 2

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To all,

 

This issue is resolved. John has provided me with access to the Orbx support forum. I appreciate that.

 

The fact that I used my wife's e-mail to access the forum and my order number did not match her e-mail address makes it understandable that it could have been seen as piracy. That has now been cleared up

 

I am still banned from the general forum but I accept that. It belongs to Orbx and they have a right to run it as they see fit. I am not upset at being banned. I accept the consequences of my actions and behavior.

 

John is satisfied and I am satisfied. I still am a fan or Orbx sceneries and will continue to be a customer.

 

I think this should put the issue to rest.

 

Noel

  • Upvote 1

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Thank god for the AVSIM forums... :rolleyes:

  • Upvote 3

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Good stuff Noel.

 

Glad JV fixed your issue.

 

Enjoy and happy flying.

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Olli and Alain are a perfect example of why I don't generally bother visit and post on this forum; I was linked to the OP by one of my staff. Dont expect Orbx support issues answered here at AVSIM, it's not the place to request it.

 

Seriously, I did not know I had that kind of power over you....and about generally not bothering visiting this forum...you fooled me.

 

 

I thought Noël made it pretty clear he was using his wife's details, this could easily lead to confusion. Do you have some form of Agenda Oliver? It seems pretty clear the issue is resolved

 

You might think I was a pirate because since I was never able to get onto your limited user support forum I tried using my wife's computer to get service and then she was banned too.

 

 

Pretty clear to me that he tried his own computer first, several times before trying his wife's computer out of desperation.

 

So, everybody that do not sing Kumbaya with Orbx on AVSIM"S forum has a agenda?

 

I did not see anybody bashing Orbx in this thread but pointing out what I will call irregularity or a contradictory answer between JV's first and second post, he put his own foot in his own mouth by himself, he owns it. 

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Give a rest mate, until Oliver provided that link I wasn't even aware of this whole back and forth between you and Orbx. Frankly I really don't give a damn, so I'm out.....

  • Upvote 1

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John

 

an apology would not go astray after wrongly calling someone a pirate, some clown from Mindstar did some support work on my PC and tried to tell me I had a pirated version of their software which I most certainly did not and he was not big enough to say sorry and I was offended by that as you would be

 

Wayne

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John

 

an apology would not go astray after wrongly calling someone a pirate, some clown from Mindstar did some support work on my PC and tried to tell me I had a pirated version of their software which I most certainly did not and he was not big enough to say sorry and I was offended by that as you would be

 

Wayne

 

 

Good point, Wayne:

 

Topic starter Noel used to be a full-blown ORBX forum member, validated by the methods provided on the ORBX forums ("validation thread"). He submitted numerous posts over there in the support section, restricted to use by validated forum members only.

 

It's all still clearly visible in their support section for everyone interested in making up their own mind.

 

Still John would publicly call him a pirate here on AVSIM. It looks like John Venema is too much ... John Venema to apologize for that. (And I am too much ... olli4740 to let John Venema get away so easily with that! :P)

 

BTW, the link officially provided by ORBX for use by "limited users" still doesn't work ...

Edited by olli4740

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don't get me wrong I have had only good dealings with John and love his products but I do see red when people are accused of being pirates with no retraction once its identified to be wrong, that to me is bad manners perhaps John did not even think twice about this some of us are a little sensitive with stuff like that as we spend a lot of money to buy these products and deserve a level of respect

 

Wayne

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Given the circumstances of my having used my wife's computer to try and get support and not realizing that the order number is checked against the e-mail address it was perfectly logical for John to assume piracy was involved. I'm the supposedly aggrieved party here and I am not offended given the circumstances.

 

I have been given access to the official Orbx support forum so I am satisfied and hold no grudge against John.

 

If any of you have other issues with John and are using this incident to speak out please don't. I only started this thread here because of my inability to get my request through official Orbx channels.

 

The matter is settled to my satisfaction.

 

Noel

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