Sign in to follow this  
TrafficPilot

Prepar3D v2.2 I give up. Refund requested.

Recommended Posts

Well I've spend waaaaay too much time trying to get P3D V2.2 to work properly but despite fresh installs, default scenery/aircraft/everything I continue to get the R6025 error.

 

Their official "support" forums are useless. They just blame ANY third party add-ons despite many customers having the same error despite with just a fresh install and no additional products installed.

 

Sad because there are loads of nice features that could make it a better sim than FSX but for now I'm going back to FSX DX10.

 

Maybe if they respond to customer complaints and fix the issue in a later version I shall purchase again. And if anyone finds a fix...please post it :D

 

Cheers

 

Adam

Share this post


Link to post
Help AVSIM continue to serve you!
Please donate today!

Adam, there may be many reasons for this particular error, including Registry corruption. Have you run a Registry cleaning program to eliminate that as a possible cause?

Share this post


Link to post

A quick internet Google:

 

3.Runtime Error R6025 Pure Virtual Function Call usually occurs due to:• Missing device driver• Malfunctioning device driver• Incomplete device driver files

The primary recommendation is to run a registry fix program. Having never needing one, I can't recommend any myself.

Share this post


Link to post

I would also like to run a registry cleaner but don't know which one to choose. Anyone have any recommendations? Free is nice, but I'll pay for quality!

Share this post


Link to post

Check in Control Panel Uninstall, could be simply need to re-install the C++ libs from MS, all the Visual C++ Redistributables:

 

2005 Redistributable

 

2008 - x64 - 9.0.30729.17

2008 - x64 - 9.0.30729.6161

 

2008 - x86 - 9.0.21022

2008 - x86 - 9.0.30729.6161

 

2010 - x64 - 10.0.40219

2010 - x86 - 10.0.40219

 

2012 - x64 - 11.0.60610

2012 - x86 - 11.0.51106

 

 

Steve

 

 

 

Share this post


Link to post

I've never received an R6025 error and it doesn't appear to be a common error for P3D users.   Armed with that, the best approach is to look what might be causing this on your system and work that angle.

 

Look in the Event Viewer under Applications, look for the errors in the log (red X) ... that will give you more details about the "source" of the error.

 

ON a "clean" install you need to make sure the following directories are empty

 

%PROGRAMDATA%\Lockheed Martin\Prepar3D v2
%LOCALAPPDATA%\Lockheed Martin\Prepar3D v2
%APPDATA%\Lockheed Martin\Prepar3D v2
%USERPROFILE%\Documents\Prepar3D v2 Files

 

When running the installer (setup) try "Run As Administrator" option.  Temporarily turn off any anti-virus software you have.

 

If you can provide information on exactly when you get the error that might help.

 

Not sure why LM would blame third party when you indicated you aren't running any 3rd party add-ons?  Are you running add-ons?  But in LM's defense I have seen many people claim they don't run any add-ons only to later find out they "forgot" they were running XYZ add-on which was the source of problem.  I'm not saying this is the cause, just saying LM see a lot of that or someone running Estonia Migration tool on unsupported products, etc. etc.

 

Cheers, Rob.

 

EDIT: I wouldn't run a registry cleaner product myself ... some are malware/viruses themselves.  Not saying there isn't a lot of junk in the registry, there is, but I would avoid any type of registry cleaner.  Use Event Viewer to get more specific details about your error and proceed that way.

Share this post


Link to post

+1 what he said.

 

BTW those Redistributables I mentioned are up to date versions on Win8, haven't had time to run up the dusty, crusty, old Win7 PC to check those.

Share this post


Link to post

Hi guys thanks for all your tips! I've tried ALL the possible fixes including reinstalling P3D three times (which took an age because their installer forces you to extract installation files to the C Drive - not enough space on mine (11GB!) so had to extract each .cab file manually zzzzz.Then finally just using their default aircraft - which also crashed the sim with same error. At which point I decided I'd wasted enough time on it.

 

C++ libraries are all up to date. I also use CCleaner to keep the registry clean. The error is completely random but always nearly occurs after a flight of 15-20mins +. dll.xml was clean apart from P3D and FSUIPC. I even removed FSUIPC just in case but it still crashed after a while.

 

I do miss the added smoothness and improved autogen of P3D but I've reinstalled FSX now with the DX10Scenery Fixer and it's running nicely.

 

I'll keep an eye out on here for V2.3 and see if anyone else gets the R6025 error once that's released. If not I'll definitely be back to P3D :D

Share this post


Link to post

 

 


Hi guys thanks for all your tips! I've tried ALL the possible fixes including reinstalling P3D three times (which took an age because their installer forces you to extract installation files to the C Drive - not enough space on mine (11GB!)

 

That's not the case for me, I only have 7GB free on my C: drive and have gone thru many fresh installs of P3DV2.0 to V2.2 ... it doesn't force extract of install files to c:??  

 

But in your other related threads, you indicated you are running add-ons?

 

Can you also confirm that your clear out those 4 directories I listed above before you do a "clean install"?

 

Cheers, Rob.

Share this post


Link to post

What hardware are you running it on? I am also getting this error and considering a refund but if we both have the same CPU, or GFX card, maybe there's hope there?

 

Mike

 

 

EDIT: I see we both have NVidia graphics cards, I have the EVGA GTX 760 and you have the GTX 650. Maybe it is an nvidia compatibility issue with P3D?

Share this post


Link to post

Hi Mike,

 

I guess it could be but I would expect to see alot more posts about errors on here if it was.

 

Rob, everything has been removed including all previous reg entries. Went through the PC with a "fine toothcomb" last night clearing out P3D stuff. Am back to a fresh FSX and DX10 install and much happier. I can live without cloud shadows and non-popping autogen for now. Will wait for the next version and see how everyone finds it. For now I've requested a refund and will stick to FSX but thank you for taking the time to try and help out!

 

Best of luck all!

 

Cheers

 

Adam

Share this post


Link to post

 

 


Am back to a fresh FSX and DX10 install and much happier.

 

Fair enough, but there is a large percent of folks that don't have this problem and never had this problem.  To be honest, you've gone thru some strange ways of installing P3D with having to extract CAB files and warnings about not enough disk space ... add to that in other threads you've indicated you are running RAASPro which is not P3D compatible.

 

Anyway, your choice of course.  Enjoy your simming.

 

Cheers, Rob.

Share this post


Link to post

Now ye shall be stoned for heresy against thy all perfect and divine P3d. :)

Share this post


Link to post

I'm wondering about the install... Having to manually extract files could be a factor for sure.

Share this post


Link to post

I also had problems with free space on C drive. I modified user variables TEMP and TMP to point to a directory on different drive. After system restart, installation went fine.

Share this post


Link to post

I also had problems with free space on C drive. I modified user variables TEMP and TMP to point to a directory on different drive. After system restart, installation went fine.

 

Ah yes, I should have mention I had done that a long time ago (adjust Temp/Tmp location).  The problem with some installers is that if there isn't enough space available in the TEMP/TMP path location that they extract to (some installers don't report any errors), they just "complete" as if successful, but in reality there is only a "partial" install.

 

Also, P3D V2.x isn't very good about cleaning up it's package cache files -- with my testing I found 3 Package Cache folders relating to P3D V2.0 to V2.2 ... these package cache folders should remain (they are used during a repair operation) ... BUT, I obviously should only have one (for the current version I have installed) and not three.  Anyway, I deleted v2.0 and v2.1 package cache folders that reclaimed 18GB.  WARNING: be careful deleteing folders from the Package Cache ... only delete what you are certain you don't have installed.

 

There is a product called "WinDirStat" (freeware) here: https://windirstat.info/ - this can scan drives and report back on what files/dirs are using the most space ... helpful if you want to find big chunks of space consumption.

 

Sadly many installers don't correctly remove themselves when they uninstall (including leaving a slew of registry entrees).

 

Cheers, Rob.

Share this post


Link to post

P3D is not the cause.  I would have another go at uninstalling/reinstalling the C++ runtime libraries.  You may have something corrupted in there.  Because the module causing the error message to be triggered is the runtime library module, not a P3D compiled file.   It is not P3D that is the cause.

 

Looking at your previous thread, it is this runtime that you'll want to uninstall/reinstall:

http://www.microsoft.com/en-us/download/details.aspx?id=5555

 

 

Go to your control panel, Programs and Features.  Uninstall Microsoft Visual C++ 2010 Redistributable - 10.0.040219

 

Then actually try P3D once again to see if it will go without it ( I don't think it will, but try)

 

If it doesn't use the link above ( http://www.microsoft.com/en-us/download/details.aspx?id=5555 ) and reinstall MSVCRT.

 

Update:  After installing the version above, if it things are OK, you could leave it as is.  If there still is an issue, even if not I recommend going to SP1.  http://www.microsoft.com/en-us/download/details.aspx?id=8328   (There may have been a few security updates, sometimes these updates can cause problems, very rare however, and the problems it causes is probably developer error anyway.  If it was true with LM everyone would be seeing it, but anyways, go back if the SP1 breaks things.  But SP1 should be fine to go to.)  These distributed files come from many places all over, sometimes they don't make it to the install intact.  Getting them direct from MS can help. 

Share this post


Link to post

The next step I would take is to uninstall/reinstall the simconnect clients.  In Programs and Features They are Microsoft Flight Simulator and Microsoft ESP clients.  To reinstall, you can find them in the redist/interfece/[FSX...]/retail/lib folders under P3D install folder.  I'd just install whatever ones you find there in the different interfaces.  There are versions that some older FSX addons depend on, they are found with an FSX installation.

 

Cosmic rays dude; they just flip things over and cause chaos.  Gotta have a plan man. 

 

Also, to keep the registry clean, I use an uninstaller when installing;  Revo Unistaller.  It can save a lot of frustration if you've installed something you don't like and later want to clean it out, and keeps things clean.  At any rate I still find myself re-installing the OS every 6-9 months, just because MS sometimes makes such as mess of things all by themselves.

Share this post


Link to post

I've had more troubles like this with FSX than I'd care to remember.

Haven't had P3D long enough to have it all go wrong, although it probably will at some point. .

 

Took me a while to learn this. There's really only one single solution to these kinds of problems.

Mirror image backup !!!

 

It takes an image every day. Stores it to an external HD.

I have images now of 455 days. All the way back to a fresh install of Windows 8 or maybe the day I successfully installed and tested FSX. Any day I'd like.

 

What could be better ?

Seriously anyone not doing this, well you know.  :-)

 

Sorry for repeating myself but this I feel should be #1 for everyone.

 

Cheers

Steve

Share this post


Link to post

Consider uninstalling your graphics drivers as well, and not using beta drivers. I didn't get the same error, but I did get only 50% of the ground textures showing (checkers anyone?) re-installing the nVidia drivers fixed it.

Share this post


Link to post

 

 


Mirror image backup !!!
 Yes, it's a very good idea.  I sometimes don't get around to getting one up.  But solves many problems.

 

 

 


Consider uninstalling your graphics drivers as well
 Right.  Do a clean install, after the runtime and simconnect files.  More than likely there is a corrupt file somewhere in these groups that needs to be replaced.

Share this post


Link to post

I read elsewhere that one should never install OS, drivers, or programs while your PC is overclocked (if indeed your unit is overclocked), as that could induce minor/major errors during the installation?  Any opinions on this for the OP or in general?

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this