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Driver170

textures missing on 737 ngx because of panel setup

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Hi for the past couple 5 days i have been having textures missing on my 737 ngx. i couldn't work out why, so i submitted a ticket to pmdg and they tried everything possible. so i started to undo my last steps, like roll back my drivers, rename the fsx.cfg etc but then soon as i do a repair on my 737 ngx the textures are back BUT soon as i setup the voxatc panel setup the textures are missing. so clearly voxatc is doing something to my textures.

 
 
 
 

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Vernon,

 

Every time you select an aircraft using VOXatc it creates a new panel file.

This can / could cause problems on your custom panel setups. Especially if you want to modify or delete the VOXatc panels.

Also, the old Voxatc panels are not purged from your panel folder ... they just keep using more of your hard drive space.


****

I wrote to the developer about this problem June 2014:

Does VOXatc ever get rid of the old panel files it created?
It would be nice to have a user selection check box to check (select simulator/indexer/panel setup) to purge old stuff prior to the next panel selections.

****

Reply from VOXatc:
Hello

No, I'm afraid VoxATC does not purge the old backup panel files. Your
suggestion is noted.

Regards

Tegwyn West

****


VOXatc-panel-files-not-purged_zps41f2dfc
 

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So has this something to do with what i'm experiencing? If this can't be fixed i'll be looking for a full refund and sticking with Radar Contact!!!!

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I do not know.

 

You mentioned panel setup so I posted a reply about my panel setup experience.

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Suppose its just me with this problem?

 

I have requested a full refund from tegwyn as this problem won't be fixed anytime soon

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Suppose its just me with this problem?

I have requested a full refund from tegwyn as this problem won't be fixed anytime soon

Just a thought, but unless there are a lot of VOX ATC users out there having this problem and just saying nothing, not to mention myself that has not and am not experiencing this anomaly, did it occur to you that the problem might be on your end?

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Well if i knew mate i wouldn't be asking for help of tegwyn or whatever it is and also on this. but it does seem like its on my end yes. however does that mean i have to spend 40 quid and find out once i run the panel setup so i can get voxatc window to pop up on my 737 ngx that my textures have dissappeared? yeh thats cool i don't mind atall i can live with that. its obvious voxatc is doing something to my textures...not fs2crew...not ezdok...not track ir...not ASN...or any other addon. its this product thats causing this problem, i don't care if its on my end its VOXATC thats casuing it. 


what would you do if you had my problem? just let it go and hope one day the producer is going to go out his way and find this problem. i'm sure he has enough on his hands. or would you spend hours and hours trying to find out why this is happening?

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When i originally downloaded VOX 2 years ago, i was in the same position as you with the demo, but with a different problem. i also walked away, but kept reading posts in this forum by people using and enjoying this program, so i went back for another try and with Tegwyn's help i finally nailed it. so i bought the program and have been enjoying it ever since. i fly the PMDG 737NGX 800/900, 777 200/300, MD11, 747 400X and never have i experienced your problem.

 

The problem i had, took 7 days and evenings the first try and about 6 days and evenings on my second try' before finally finding a simple error in my installation. If you run out of demo time' contact Tegwyn and he will probably extend your demo. Of course i wouldn't expect you to purchase until you have it sorted.

 

what would I do if i had your problem? I think i have already answered that one.

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If you run out of demo time' contact Tegwyn and he will probably extend your demo

 

If you re read "drivers" post  I think he has paid  for  the program  other wise he wouldn't be asking  for  a full refund if he was only  using  the demo. 

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Its all bought and paid for guys. Like i said i have spent over 5 days now since getting it.

 

How can i fix this problem and make sure voxatc doesn't steal my textures? Its waaaay over my head and too technical for me i'll end up doing more harm than good.

 

And where do i start to look? What will i change in these folders will i basically re-write the pmdg textures? Its something out of my hands and prob everyone on this forum. Do you guys agree?

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If you re read "drivers" post  I think he has paid  for  the program  other wise he wouldn't be asking  for  a full refund if he was only  using  the demo.

 

My bad, shouldn't post past my bed time.

 

Vernon, if you have now purchased VOX, you must have run the demo, is there anything you have done since deciding to purchase, like reinstalled or installed anything else that wasn't there before the problem arose? Have you tried rolling back your system to the last time you used VOX without this problem appearing?

 

Have you had any reply from Tegwyn regarding this problem? I doubt he is just going to ignore your problem.

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Hi he has been replying and since said i'm getting a full refund.

 

when i got the download i didn't think voxatc was causing the missing textures, i tried uninstalling the ngx 3 times re-installed acceleration, re-installed my gtx 780 driver and even rolled back a few. re-named the fsx.cfg returned everything back to default. but when i uninstalled everything previous to this happening i slowly re-installed everything and i left voxatc too last and what happens when i install voxatc my textures dissappear

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Try:

 

1. re-run the VOXatc Indexer. Wait for it to finish.

 

2. Do not select the PMDG aircraft this time.

 

3. Just select a default aircraft.

 

4. Start MSFS and select your PMDG aircraft.

 

5. See if PMDG has returned to normal.

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A reinstall of the NGX should solve the texture problem. Or use a backup of the original PMDG panel.cfg files since that's the only thing VoxATC would change.

 

Generic tip: Skip the panel installer. If you want to add the VoxATC panel entries on complex planes, better do so manually since some of their methods re: window placement and numbering might interfere with what the VoxATC panel installer has in mind.

 

Not saying that the tool does something wrong since it just automates adding two windows but that proprietary setups like on some addon planes might lead to trouble.

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Tried a re-install 3 times!

Oops, didn't know that, Vernon. Apologies.

 

Now, technically, VoxATC can not affect much on that plane. The only thing it would change would be the panel.cfg. As for manual editing this file, take these entries:

 

Window05=VoxATC
Window06=VoxATC Recent Comms


gets added to the [Window Titles] section. Keep an eye on the numbers, you have to pick free ones.


////<VoxATC
[Window05]
visible=1
size_mm=400,200
pixel_size = 400, 200
position=4
background_color=0,0,0
ident=14077
zorder=5
alpha_blend=0.65
gauge00=VAGauge!VoxATCPrompt,0,0
////>VoxATC


////<VoxATC
[Window06]
visible=0
size_mm=400,600
pixel_size = 400, 600
position=5
background_color=255,255,255
ident=14078
zorder=5
gauge00=VAInfo!VoxATCInfo,0,0,400,600
////>VoxATC

 

then defines the actual windows you've added. Again, mind the numbering and you should be fine.

 

As for complex addon planes, just scan the panel.cfg for notes and warnings on how to edit it. If a (debug) window exists and has a note on always having to be the last window, you e.g. have to edit the file in a way to keep that order intact.

 

As said, default planes won't struggle with any VoxATC edits, but some complex ones might do.

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As for complex addon planes, just scan the panel.cfg for notes and warnings on how to edit it. If a (debug) window exists and has a note on always having to be the last window, you e.g. have to edit the file in a way to keep that order intact.

 

As said, default planes won't struggle with any VoxATC edits, but some complex ones might do.

So is this a random thing? Because I am using VOXATC on exactly the same plane as the OP (along with several other PPDG products) and am not experiencing this problem. This being after installing VOXATC in the normal self install fashion, without any "manual" procedures at all.

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It seems this is an isolated problem with only me. I don't think editing the panel will do anything as its affecting my textures somehow.

 

Tegwyn even said some users with payware will experience different kinds of problems thats why he gives out a DEMO!

 

Well back to radar contact :)

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So is this a random thing?

Not to my understanding. I haven't tried the NGX personally but I do recall the auto panel cfg e.g. failing on the MD-11, so that's where my "watch out for complex planes and their config" tenor comes from.

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It seems this is an isolated problem with only me. I don't think editing the panel will do anything as its affecting my textures somehow.

Tegwyn even said some users with payware will experience different kinds of problems thats why he gives out a DEMO!

Well back to radar contact :)

Still baffles me as to how a whole bunch of people can install the same program (VOXATC in this case) on the same base simulator (FSX) and use it in conjunction with the same aircraft (PMDG NGX in this case) and what "could" amount to only one person has this problem.

 

I have all kinds of respect for Tegwyn's knowledge, but I don't buy this one. There has to be an explanation for this, it's a pity this could not have been resolved so that simmers like yourself do not miss the opportunity to enjoy this program. I for one would like to know the answer to this one.

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I use Vox for both FSX and P3D. When you switch from one sim to the other, Vox uninstalls from all of the panels from the sim you're leaving and then you choose which panels to install in the new sim. I have never had a problem with texture in the NGX or any other addon aircraft. It will from time to time mess up my FS2Crew installation so I will manually have to repair it.

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what does it look like if you close the doors? from your screenshots it doesn't look like missing textures, it's something odd about the interior model not rendering. really strange!

 

to investigate the issue i'd compare the vanilla ngx panel file with the one after vox alters it and see if anything funky happened or if it added the panel like it's supposed to.. sorry i can't suggest more as i've never seen the problem you show in the pics! good luck

 

cheers

-andy crosby

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Hi guys, i did ask for support but he was baffled lol i have missed out. I'm not very computer techy and not sure where to begin.

 

Tegwyn wrote

 

With all the

combinations of add-ons and systems that FSX runs with and on it's

almost impossible to get VoxATC to work for everyone which is why we

have the 7 day free trial period. I'm sorry it didn't work as you wanted

on your system.

 

what does it look like if you close the doors? from your screenshots it doesn't look like missing textures, it's something odd about the interior model not rendering. really strange!

 

to investigate the issue i'd compare the vanilla ngx panel file with the one after vox alters it and see if anything funky happened or if it added the panel like it's supposed to.. sorry i can't suggest more as i've never seen the problem you show in the pics! good luck

 

cheers

-andy crosby

If you open the door the door becomes hollow, also when its shut it fine BUT you can still see the hollow plane through the passenger windows.

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