hello, I'm trying to re-install PMDG BAE Jetstream 4100 and when I put in my activation key it says exceeded number of activations.  My hard drive crashed and I lost everything and trying to re-install. any advise.

 

 

Brad Alford

 

[email protected]

hello, I'm trying to re-install PMDG BAE Jetstream 4100 and when I put in my activation key it says exceeded number of activations.  My hard drive crashed and I lost everything and trying to re-install. any advise.

 

Please do not post authorization/transaction-related things on the forum.

 

If you require support, you need to go to http://support.precisionmanuals.com/Main/Default.aspx

 

This is the community support forum - informal support from community members / other users.

Go to PMDG website and open a support ticket, they'll advise you how to proceed.

 

Rob Martn

Thank you both.  I will go back and look. For some reason it brought me here.

 

Thanks again

 

 

For some reason it brought me here.

 

Out of curiosity, can you please explain how?

 

I'm not trying to be a jerk. I'm honestly trying to figure out why people think this, as the support links from the PMDG site all either bring you to a support page on the main site, or offer the option for Product Support or Customer Forum.

 

Is there some link elsewhere that notes that this is the official avenue for support?

Easy, links are labled CUSTOMER SUPPORT FORUM or PMDG PRODUCT SUPPORT.... just overlook FORUM and focus on CUSTOMER SUPPORT and you end up here.  I suppose you could re-lable the forum link CUSTOMER FORUM to cut down on the misdirects, but some would still happen. 

 

Customer support complaint:  Where is my ANY key?  It says hit ANY KEY and I can't find it!

 

 

Easy, links are labled CUSTOMER SUPPORT FORUM or PMDG PRODUCT SUPPORT

 

Over on the Quick Links?

 

 

 

Customer support complaint:  Where is my ANY key?  It says hit ANY KEY and I can't find it!

 

haha - yeah, we joke about that at the office all the time.

Hi all

he has to pay 5 $  to re download. it s a new policy.

nhssaini

 

 

it s a new policy.

 

It's not new at all, actually.

ah ok 

no big issue here as PMDG proved to be  real credible serious great  company in the FS world.

nhssaini

He said when he is installing it, the "number of activations" has been exceeded.

Not that he's lost the installation file.

 

He doesn't need to pay the $5 fee to download the installation file he already has. He just needs to have the activations reset so he can activate the installation he already has access too.

 

He probably backed the file up on a CD or something like you should do.

I also had a computer crash, but I have the file on an external HD, can I just reinstall?

I also had a computer crash, but I have the file on an external HD, can I just reinstall?

Yes you can.. the number of activations is reasonably large to not be a problem for most. If it is a problem just open a trouble ticket and they usually solve your problem.

 

 

If it is a problem just open a trouble ticket and they usually solve your problem.

 

Yeah, those are pretty simple and usually have a response within a few hours.

Please do not post authorization/transaction-related things on the forum.

 

If you require support, you need to go to http://support.precisionmanuals.com/Main/Default.aspx

 

This is the community support forum - informal support from community members / other users.

I notice he removed his bit but your quote still contains what he removed

 

Oh and Brad you may want to remove your email lest you get spammed...