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I am having user problems, this time is the 737 ngx. [mod changed header for accuracy]

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So after 3 weeks un successfully trying to get your 777 to work,  now when I try and use the 737 I now get this bundle of joy when i load up the 737 ngx

 

And before you try and tell me its my drivers or my .net or my direct x its not.  they are all upto date.

 

all the other payware products work fine, airports, addons and other payware aircraft they al work fine .  apart from both your 737 and 777 (oom hell)

 

heres a screenshot of what i get when i try and load up.  Basically when i load up the 737 the bar that show the scenery loading just plows to the end with out loading it and I get left with this.

 

I spent nearly 200 dollars on your products and they are both unusable.  Not a happy customer. 

 

 

2015_11_11_15_26_40_991.png
 
2015_11_11_15_27_14_34.png

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So after 3 weeks un successfully trying to get your 777 to work,  now when I try and use the 737 I now get this bundle of joy when i load up the 737 ngx

 

And before you try and tell me its my drivers or my .net or my direct x its not.  they are all upto date.

 

all the other payware products work fine, airports, addons and other payware aircraft they al work fine .  apart from both your 737 and 777 (oom hell)

 

heres a screenshot of what i get when i try and load up.  Basically when i load up the 737 the bar that show the scenery loading just plows to the end with out loading it and I get left with this.

 

I spent nearly 200 dollars on your products and they are both unusable.  Not a happy customer. 

 

 

2015_11_11_15_26_40_991.png
 
2015_11_11_15_27_14_34.png

 

 

Which Flight Simm is this. I assume it is P3D v3, as the blue sky tends to load like that sometimes?

 

With the PMDG 737NGX, Obviously you have followed the Simmconnet proceedures? The first thing you do before running the 737 NGX product? 

 

The first launch of P3D v3 can produce some strange result. But the second launch should be ok.

 

The only other thing to remember is make sure your firewall isn't too strict.

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yes ive done all of that. p3d v3. 

 

Try running p3d  as administrator. Also make sure, if you have other versions of p3d v2.5, make sure there are no installs of the pmdg 737NGX  there. Other than that I can't suggest anything else.  It worked fine for me with Windows 10.

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heres a screenshot of what i get when i try and load up.  Basically when i load up the 737 the bar that show the scenery loading just plows to the end with out loading it and I get left with this.

 

I spent nearly 200 dollars on your products and they are both unusable.  Not a happy customer. 

 

I think a little prudence would dictate that we work together to troubleshoot prior to accusations about our products being shot off. The fact that you don't see this all over the forum would be a good indication that it isn't our products causing this (I can't even find similar threads by searching some of the symptoms shown in that screenshot), but we'd certainly work with you to see what might be causing this.

 

Sometimes, it isn't actually our products at all, and only a coincidental or indirect issue. As an example, an NTDLL error because of how hard we drive GPUs (ntdll errors are usually caused by graphics drivers, shaders, etc), or the OOM errors in FSX caused partially by the amount of a globe's worth of scenery the 777 flies over, though we don't deny that the 777 does take a decent chunk of memory in the sim.

 

So, instead of pointing fingers before actually sitting down to triage the situation, how about we sit down and try to figure this one out with you? There's a link in my signature.

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Try running p3d  as administrator. Also make sure, if you have other versions of p3d v2.5, make sure there are no installs of the pmdg 737NGX  there. Other than that I can't suggest anything else.  It worked fine for me with Windows 10.

 

yes being run as an admin,

no other versions just 3.0

no other installs. 

I think a little prudence would dictate that we work together to troubleshoot prior to accusations about our products being shot off. The fact that you don't see this all over the forum would be a good indication that it isn't our products causing this (I can't even find similar threads by searching some of the symptoms shown in that screenshot), but we'd certainly work with you to see what might be causing this.

 

Sometimes, it isn't actually our products at all, and only a coincidental or indirect issue. As an example, an NTDLL error because of how hard we drive GPUs (ntdll errors are usually caused by graphics drivers, shaders, etc), or the OOM errors in FSX caused partially by the amount of a globe's worth of scenery the 777 flies over, though we don't deny that the 777 does take a decent chunk of memory in the sim.

 

So, instead of pointing fingers before actually sitting down to triage the situation, how about we sit down and try to figure this one out with you? There's a link in my signature.

 

 

ive done that Kyle.  Ive read 

 

http://support.precisionmanuals.com/kb/a112/important-and-nearly-foolproof-steps-to-running-your-pmdg-product-in-prepar3d-v3.aspx

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That's not what I was referring to. Official support comes from the support portal, which is linked in my signature. There's a log in function at the top right to submit a ticket and have all of our support techs get visibility into your issue. The official support avenue also adds traceability to the process. A community forum like this doesn't lend well to that.

 

This link here links directly to the registration page, as I'm guessing you haven't done so:

http://support.precisionmanuals.com/Main/frmRegister.aspx

 

Register, so that we can be sure we're sending our messages to a valid email address, and then log in, submit a ticket, and one of our techs will contact you about your issue. Please be as specific as possible when submitting the ticket. Have you used any tweaks, what other add-ons you use, and so on.

 

Also, in reading your first post again, please note that having up to date drivers can occasionally be a bad thing. There are often cases where the latest graphics driver can cause issues. Recently, the latest version of iOS had gaping security errors. Sometimes it's worth it to wait to update things, which is why a lot of sim setup guides recommend turning Windows Update back to a setting that lets you select which updates to install.

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The OP mentioned OOMs, is this the real problem or do you have blue screens ? How much Ram do you have ? what operating system are you using ?

 

PMDG aircraft use about 800,000 K, or about one fifth of the 4GB available for FSX if using 64 bit OS. The fact that only these aircraft are giving problems means that they are probably overfilling the glass of water.

 

You see, there is nothing wrong with the PMDG aircraft at all. People blame aircraft, scenery etc., only because things "worked" before the newest addon. When in reality it is the sum of all the goodies that finally crashes the system.

 

A little work on your computer is needed here for things to run fine, that is all.

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This isn't an oom. I can't even get it to load. Let alone take a flight

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uh, a quick question... you mention nearly 200 dollars... did you get P3D versions? Those would put you over 200...

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This isn't an oom. I can't even get it to load. Let alone take a flight

Hang in there Pete, PMDG will get you sorted on this! i hope its a quick fix and see you back in the skys soon.

 

From what i can ponder, other aircraft in the Sim work fine correct? Also have u tried loading in windowed vs fullscreen?

 

Second perhaps reinstalling with Anti virus off see if that does anything while running the installer as admin.  

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Yup same ######, I'm yet to do a successful flight with my 270 dollar purchase and I've been pedalled with the same crap about its not pmdg it's orbx and I should reinstall from scratch again. nothing about the fact their products drain VAS, these software companies are full of ######, once they've got your money they fob you off with rubbish

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Yup same ######, I'm yet to do a successful flight with my 270 dollar purchase and I've been pedalled with the same crap about its not pmdg it's orbx and I should reinstall from scratch again. nothing about the fact their products drain VAS, these software companies are full of ######, once they've got your money they fob you off with rubbish

 

I have Orbx UK and the PMDG runs fine.

 

The trouble with the PC platform are the quirks that come with them. Unfortunatly it takes a bit of patients to fix errors on a PC, and It sounds like something isn't right with your system.

 

Give more info about your system.  And add-ons you run. I know that some can mess things up.  One add-on can completely destroy another sometimes.

 

Then people can eliminate one potential problem and narrow it down.

 

When you say re-install, you mean the pmdg? Did you remove the Obex scenery to see if it helped?

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Pete, are you loading FSX with one of the default aircraft like the cesna 172 or trike ultralight ? What about your scenery library, have you checked in there only what you are going to use before loading ?

 

Nothing wrong with the software companies Pete, they've all done a wonderful product. After you find your culprit you will laugh.

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Pete... Or... Steve....

 

(You are using multiple names when reaching out to us, it seems?)

 

I have just taken some time to review the voluminous exchange of information taking place between you and our support team- and I have come away with a few impressions:

 

1) You and we both recognize that your problems are being caused by your insistence upon using a migration tool that is also known to a) be used to circumvent the EULA of various products not designed for use with P3D, and b) causes MAJOR problems with certain products designed only for use with P3D.  (In this case, the NGX.)

 

2) You and we both recognize that you reached out to us for help, and we have sent to you a number of solutions that will help to alleviate the problems you report in this thread. 

 

3) You are aware that multiple members of the PMDG support staff has tried to assist you, and has provided you with valid, unambiguous feedback that does require you to make some decisions regarding how you use P3D.  Our feedback is based upon our experience supporting many thousands of customers using our products across three different simulation platforms.

 

4) You are aware that you received feedback from us designed to help you alleviate OOM issues you experienced with the 777, but that you chose mostly to ignore our feedback and our suggestions in favor of feedback that comes from sources not familiar with the problem you are trying to solve.

 

5) You have been abrasive, brash, abusive and have resorted to lofting accusations that we are somehow treating you unfairly when in fact you are getting a significant amount of very solid effort to help you resolve the issues plaguing you because, after all, our role as a software developer is to make sure you can get optimal enjoyment from our products.

 

6) In spite of all this, you have come here to this thread with dismissive declarative statements that a) completely ignore the facts as outlined in my points above and b) are in some cases patently untrue while you continue an established pattern of marginally combative behavior that further adds to the confusion of precisely who we are trying to help on the other side of the communication.

 

This being the case, it seems to me that the message you are sending is that you:

 

a) Are unwilling to accept our help, which is unfortunate since we are the experts in providing assistance to our own customers.

 

b) Are unwilling to accept the fact that the user must bear some responsibility in the mechanism of self-help.

 

c) Are far more interested in creating acrimony than solving your problem.

 

I have asked our support team to please adjust their efforts to assisting customers who are actually interested in obtaining help, in order that the limited resource of their time not be absorbed attempting to solve a problem you are obviously not interested in solving.

 

When/If you actually wish to receive assistance and work cooperatively and respectfully with a member of our team- we will be here to help you.  You should reach out for assistance via our support portal, and I would recommend doing so in the spirit of cooperation so that we might help you.

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