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Sim-Planet question

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I noticed this past week sim-planet website has been down. I also checked their Facebook page  and last post was November are they still in business?

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What happened? Since weeks it says maintenance when trying to access their site.

I think it is just down...Im not sure myself

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I am trying for weeks now , i bought a lot of sceneries there and want to download a packet again but the site is not accessible and no contact possibility too.

Does anyone has a email contact off them?

 

regards

 

Michel

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Almost 3 weeks now but no signs of life from Sim-Planet!

They always kept a good stock of current Rolling Cumulus missions that I'd like to buy from one place, (helps with the fading memory) but can anyone suggest another place to get RC's missions?

 

Thanks!!

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I have to get my activation key on fspassenger for p3d but I can't get it because the site is down.

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I have been trying to log in also, but the site has been down for awhile.

I checked their Facebook page and there has been no activity since November 16, 2016.

Looks like they may have shut down?

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This from drzewiecki-design website in the stores section:

 

 

SimPlanet

The store is closed.

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I hope we can arrange support and update downloads from the product developers, now that the store seems closed.

I did some Aerosoft, Drzewiecki and FSDT purchases through Sim-Planet. The latter is not a problem, as new updates are always downloadable through the FSDT site.

 

As I am writing this it seems to be online again? I can't download previous purchases.

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Now the website is not accessible anymore again. What the heck is going on there? I actually wanted to re-download an Aerosoft purchase I made there, and now I can't.

If they shut it down without any notice to their customers and even any Facebook or Twitter message, this seems very suspicious to me. But if they don't return, what happens to the purchases I made and the updates that are issued for them? Would Aerosoft etc. step in? Has anyone here further information on that or on what happened to the SimPlanet folks?

I'm also surprised that this seems to be the only forum discussion about it on the whole internet. I would have thought that a lot more people are affected by it.

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On 15.2.2017 at 8:50 PM, mlf081161 said:

I am trying for weeks now , i bought a lot of sceneries there and want to download a packet again but the site is not accessible and no contact possibility too.

Does anyone has a email contact off them?

On their Facebook page, they mention the address sales@sim-planet.com. I haven't tried to contact them there yet, but I might try it, even if I'm not very hopeful. I saw last night that a few days ago, someone tried to reach them via Twitter - without response. See here:

 

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I think Sim Planet is dead.  

I sold products through them and they've vanished.  We'll never be paid.

Such is part of the cost of doing business.

Personally, I often wonder why people don't always just buy direct from the developer. 

 

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On ‎10‎/‎03‎/‎2017 at 7:42 AM, byork said:

‎Acho que Sim planeta está morta. ‎

‎ Eu vendi produtos através deles e eles desapareceram. Nós nunca vai ser pago. ‎

‎ Essa é a parte do custo de fazer negócios. ‎

‎ Pessoalmente, eu me pergunto por que as pessoas não sempre compram diretas do desenvolvedor. ‎

 

Maybe because it was cheaper there.

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I tried that email address and it returned unknown and unable to deliver. I even contact aerosoft concerning the airbus purchase I made thru sim-planet, still waiting for an answer. 

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On 3/10/2017 at 5:42 AM, byork said:

Personally, I often wonder why people don't always just buy direct from the developer. 

You couldn't do that with some things like Taxi2Gate scenery. If you go on their website and try to select either FS9 or FSX for scenery, it takes you straight to SimMarket.

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On 11.3.2017 at 6:10 PM, Abelardj said:

I tried that email address and it returned unknown and unable to deliver. I even contact aerosoft concerning the airbus purchase I made thru sim-planet, still waiting for an answer. 

I have contacted Aerosoft, too (via their support ticketing system), and they replied that they got information that sim-planet will return with a new shop for their old customers. They couldn't give any further information, also not about when that new shop will be opened.

It's still a very strange story, and because they vanished from one day to the other without even informing their customers, I have serious doubts whether we will ever see that alleged "new shop". And even if they returned indeed, I wouldn't feel comfortable at all about whether it will last or whether we will have the same situation in a few years or even months from now. The sim-planet people either are sinister guys or they don't understand anything about good customer relations management. And both things are actually pretty worrying.

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On 3/24/2017 at 2:26 PM, FWAviation said:

I have contacted Aerosoft, too (via their support ticketing system), and they replied that they got information that sim-planet will return with a new shop for their old customers. They couldn't give any further information, also not about when that new shop will be opened.

It's still a very strange story, and because they vanished from one day to the other without even informing their customers, I have serious doubts whether we will ever see that alleged "new shop". And even if they returned indeed, I wouldn't feel comfortable at all about whether it will last or whether we will have the same situation in a few years or even months from now. The sim-planet people either are sinister guys or they don't understand anything about good customer relations management. And both things are actually pretty worrying.

I got the same information.  I just wanted my downlink of my aerosoft airbus.  I think I might as well just repurchased the product. Like you said I also have doubt we will ever see that "new shop"

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On 25.3.2017 at 10:59 PM, Abelardj said:

I got the same information.  I just wanted my downlink of my aerosoft airbus.  I think I might as well just repurchased the product. Like you said I also have doubt we will ever see that "new shop"

Well, repurchasing the product would be the worst choice, I guess. Unless, of course, you have completely lost the download file and have also previously uninstalled the Aerosoft Airbus from your system.

I now got another reply from Aerosoft after I insisted a little. They still say, though, that they can't provide any update service to the Aerosoft products I bought at sim-planet - which I find extremely disappointing and discouraging. They also say that they still have no new information on when the new sim-planet shop will open etc. :sad:

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1 hour ago, FWAviation said:

Well, repurchasing the product would be the worst choice, I guess. Unless, of course, you have completely lost the download file and have also previously uninstalled the Aerosoft Airbus from your system.

I now got another reply from Aerosoft after I insisted a little. They still say, though, that they can't provide any update service to the Aerosoft products I bought at sim-planet - which I find extremely disappointing and discouraging. They also say that they still have no new information on when the new sim-planet shop will open etc. :sad:

Yes I had to do a factory reset of my PC and lost all files and downloads. The original link is expired. I thought Aerosoft would had been able to just send me a downlink since I still have my activation key . After all it's their product.

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On 27.3.2017 at 8:31 PM, Abelardj said:

Yes I had to do a factory reset of my PC and lost all files and downloads. The original link is expired. I thought Aerosoft would had been able to just send me a downlink since I still have my activation key . After all it's their product.

Very true. I still hope that they won't keep us standing in the rain, though. Because after I insisted for their help one more time, I got a reply from Aerosoft today. Apparently, they are currently trying to work out another solution which could take some time - but that they will provide me with further information as soon as they are able to. Let's cross our fingers.

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On 3/29/2017 at 2:37 PM, FWAviation said:

Very true. I still hope that they won't keep us standing in the rain, though. Because after I insisted for their help one more time, I got a reply from Aerosoft today. Apparently, they are currently trying to work out another solution which could take some time - but that they will provide me with further information as soon as they are able to. Let's cross our fingers.

I hope so as well. I just sent aerosoft another email today 4/5/17 asking how would we know the existence of this so called website, are they going to contact us or we just have to keep checking the Web for such website that may or may never come.to existence. 

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