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Terblanche

Activation Error

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Normal Routine of Installation:


  1. Kaspersky Disabled
  2. All installed well
  3. Restart PC
  4. FSX
  5. Enter Activation Code [Kaspersky still disabled]
  6. Error, "Activation Code not vallid"
  7. Dead Cockpit
  8. Uninstalled
  9. Same procedure
  10. Same result

I've checked FIREWALL (although disabled) and nothing of PMDG is blocked and FlexNet is open for incoming and outgoing.


 


:nea:


 


Any help??


Terblanche Jordaan


FACT


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Help AVSIM continue to serve you!
Please donate today!

Come on PMDG ...........

any hint, help, clue, suggestion, indicator, recommendation, tip, or advice will be greatly appreciated.

THREE years, eight hours and 90$ later - and no joy!

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If you are having issues validating the product,  please submit a ticket via the Support portal with all pertinent details and we will be happy to try to help you sort things out.  

 

Terblanche,  You should have a reply to your support in your inbox now.  Let me know if you continue to have trouble

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Hi Paul -

 

All I have in my INBOX are notifications of the responses to this forum post. I have submitted a Support Ticket with all details.

 

Hence, no joy yet. Hopefully soon ..... will keep an eye on my INBOX

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Paul,

 

How long are we going to have to wait for a response to support tickets regarding activation issues?

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Nameless:

 

Please do not cross post. Moreover, there is a response from us literally two posts above yours (both here, and in the other thread).

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Hi Kyle -

Let's delete the other post because it was posted under general and this thread is about the B744 Activation specifically ... only after I posted it to general I realised that it may be lost in oblivion if it is only in GENERAL and that's why there is a second thread with same title. You can delete the other one and I will only follow this one.

I did however read through your response on the other post and the only thing I haven't tried was the mention of a HOST file. Where can I locate that file and make sure everything concerning PMDG is there??

Why will any program alter the activation of PMDG on my PC ...? I have a legal copy of the B738 and B777 and they both work perfectly fine.

 

 

If you are having issues validating the product,  please submit a ticket via the Support portal with all pertinent details and we will be happy to try to help you sort things out.  

 

Terblanche,  You should have a reply to your support in your inbox now.  Let me know if you continue to have trouble

 

I have replied on the TICKET.

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The file is in:

C:\Windows\System32\drivers\etc

 

It does not have a file extension, so Win will ask you what to open it with. Select Notepad.

 

Check it for any entries related to precisionmanuals.com. If there are any in there, close the file, open Notepad as an administrator (Start > type "Notepad" > right click it > select Run as Administrator), and then use File > Open > and browse to the HOSTS file through Notepad. Remove the entries and save the file.

 

Important Note:

Entries in the HOSTS file to block our website will never be added by any of our software (it would be entirely counterproductive). If you can think of any software that you might've installed that could have altered that file, please send us a support ticket and we'll look into it. The only real reason it would be in there is if someone were trying to outsmart our activation service (usually for cracked versions of our old products, the original 744 and MD11, but could be some other program we don't know about), or simply trying to block people from getting to our website.

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Heron,

 

Interesting thought to reference past issues, but with that issue, there were widespread reports. These are only here-and-there. Very different symptoms (and the server is behaving normally from what I can see).

 

Good thought though!

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YES YES !! ... don't ask me why, where, what, and when ... all I did was to [RESET] my Kaspersky settings to a previous file I saved, then I switched my PC off (not restart) ... load FSX and said a little prayer and hold and behold it went through.

 

There were nothing in the HOSTS file - just some blah blah after every #

 

Thank you Kyle and Paul for your help. 

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There were nothing in the HOSTS file - just some blah blah after every #

 

Yeah, those are all comments on how to use the file if you need to manually set a friendly name to an IP.

 

Anti-virus software is becoming increasingly intrusive. You may want to set an exclusion on your entire sim folder if you haven't already. Not sure it would've saved us here, but it'll help sim performance for sure.

 

Thanks for reporting back and I'm (well, I'm talking to Paul as I'm typing this, so...we) are glad you got it fixed.

 

080a09d37b1a041c4d37e28043382e2e.jpg

 

"Sorry, Goose...we..."

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Good morning,

 

I reinstalled the program and the message after entering my key was changed to:

 

ERROR: Unable to activate communications. Please contact PMDG support (50018, 41145, 32).

 

I did opened a ticket.

 

Here is my HOST file:

# ----------------------------------------------------------- #

# | This file was modified by System Mechanic. | #

# | Modified entries have been commented out. | #

# | For more information, please visit http://www.iolo.com| #

# ----------------------------------------------------------- #

# Copyright © 1993-2009 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

# 102.54.94.97 rhino.acme.com # source server

# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.

# 127.0.0.1 localhost

# ::1 localhost

END

 

Kyle, you say an IP entry in this file is to denote a friendly site or to block this site? I couldn't catch this file's objective. Anyway, I can see my HOST is empty.

 

Best,

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ERROR: Unable to activate communications.

 

This is different. This is something blocking FlexNet from working entirely.

 

"Unable to connect" - your call to your friend is failing because the cell network won't let you connect.

"Unable to activate communications" - a sickness caused you to lose your voice.

 

Try temporarily disabling your anti-virus software, and ensure that FlexNet is not disabled (Start > type "services.msc" without the quotes > Enter > Find FlexNet > Make sure it is set to manual)

 

 

 


Kyle, you say an IP entry in this file is to denote a friendly site or to block this site?

 

It can do a number of things. In the case of someone putting entries in there related to our sites, they're attempting to block you from reaching our site.

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I do not have antivirus. The service FlexNet is installed and set to Manual. Windows Firewall disabled. UAC disabled. FSX is executed as Admin. The B747 installation was executed as Admin. The file Host is empty. I cannot think of any other glitch.

 

Best

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I do not have antivirus. The service FlexNet is installed and set to Manual. Windows Firewall disabled. UAC disabled. FSX is executed as Admin. The B747 installation was executed as Admin. The file Host is empty. I cannot think of any other glitch.

 

Best

 

Yoi Heron - I feel for you brother ... I wish there was a switch to just make it work. It seems you have exhausted all avenues and maybe PMDG should just mail you a box version with activation included. I don't know what finally clicked when I shut-down [not restart] my PC in the hope that something will miraculous happen between no power and the next double click on FSX icon.

Although Windows Firewall is disabled did you make sure that Port 8888 is open for incoming and outgoing traffic? Something between Windows Firewall, Windows Defender, your Internet service provider and the FlexNet program do not agree with one another. Another alternative would be for PMDG to organise a SKYPE or FACETIME with you and then sit with you while you go through you settings. Come on guys and girls, help this client out!?

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Come on guys and girls, help this client out!?

 

Just as a quick note, as the official avenue of support is support.precisionmanuals.com, if you don't see a response here, it's likely being covered there. (And is the case here.)

 

This is technically for user-to-user support, but we hang out here a whole bunch since we know a bunch of people end up here.

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Hi Jordaan,

 

Thanks for your support. I spent the whole day reading about this activation problem and discovered that, among other exotic phenomena, there are issues between the activation server and some countries. Most of the successful tries users achieved after suffering this illness, were via solutions which did not have anything with this port 8888. None reported the cell phone solution worked. This problem is present since the release of NGX, T7 and now the Queen II. It happens to few users and the solution is not yet scientific, due to the factors are inconsistent, intermittent and random.

 

I still bet on the server bad humor.

 

Regards from Rio

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I spent the whole day reading about this activation problem and discovered that, among other exotic phenomena, there are issues between the activation server and some countries. Most of the successful tries users achieved after suffering this illness, were via solutions which did not have anything with this port 8888. None reported the cell phone solution worked. This problem is present since the release of NGX, T7 and now the Queen II. It happens to few users and the solution is not yet scientific, due to the factors are inconsistent, intermittent and random.

 

Keep in mind that, for activation issues, we usually shift into the support queue. This means that you're seeing statistically skewed information. In the queue, we see a reasonable amount of success when the issue is something blocking communication.

 

 

 


I still bet on the server bad humor.

 

That wouldn't explain the many customers who aren't seeing the issue, however, to include those in Brazil. I know, as a programmer, you want to start running down various avenues to try and solve the issue. All the same, we've been supporting our own software for a while. While I'm sure it all makes sense to you, it doesn't quite match up with the reality of the situation.

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Kyle,

Thanks for your and the crew's effort.

 

Jordaan,

Anything new at FACT?

 

Best

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Kyle,

Thanks for your and the crew's effort.

 

Jordaan,

Anything new at FACT?

 

Best

 

I wish there was something I can do ... that a certain country's service providers will block certain ports makes sense if you live in North Korea or anywhere with internet control and then coincidentally a software developer uses that port for activation is even more accidental. Be as it may, I'm thankful that it went through here and that the 'problem' was something else. I hope it gets resolved as soon as possible for you because this B744 is truly magnificent to fly. 

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After almost 2 days of trying everything, including getting help from Paul @ support, I was able to get up & running - & authenticated by the licensing server. Essentially, all I did was:

- completely un-install the QOTS-II,

- restart my system,

- disabled my anti virus & firewall

- kept the Windows (persistent) firewall off

- reinstalled QOTSII,

- fired up FSX (ONLY),

- Selected an FSX / Microsoft generic plane,

- positioned myself on low-VAS generic airport,

- selected the QOTSII aircraft,

- got the licensing messages & filled in my install key,

- (do this last) restarted my anti virus& firewall, did a quick scan,

- then - got my license verified, and went flying in this beautiful beast!

 

Maybe these step will help you, if you're having activation problems.

 

I will say that Paul (at product support) was very timely with responding & deserves (at least) a case of his favorite libation!

 

Eric Faber

Longtime PMDG Enthusiast

  • Upvote 1

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After some more tentatives, I finally got the activation working following suggestions from support in relation to the FlexNet stuff. As I don't have antivirus, the lesson learnt from this episode is: each case is a case.

 

Thanks for all and happy flying.

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After some more tentatives, I finally got the activation working following suggestions from support in relation to the FlexNet stuff. As I don't have antivirus, the lesson learnt from this episode is: each case is a case.

Thanks for all and happy flying.

 

GREAT! WONDERFUL NEWS ........ so happy for you Heron. Now go and fly that beast 

:p0503:

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