tamsini

How's this for bonehead of the year?

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Hello all, someone mentioned a few days ago about finding that sweet spot to get P3D running just the way you like it. After upgrading to a high performance machine in early January, I struggled with multiple OOMS. Sifting through the avsim forums, adjusting P3D settings and downgrading my nvidia driver, as well as assuring audio drivers were up to date, I had found the proverbial sweet spot.

 

Then came Rex. I have all my add ons on a separate drive (Proatcx, Realair, PFPX etc). All under a folder named P3D Addons. Yesterday, I installed Rex HD Airports and pointed to this same folder.

 

I assumed (bad move) that Rex would install to its own separate folder under the same umbrella. It did not. It dumped all its installation files and folders without creating Rex. My bad I suppose.

 

Not a big deal, or so I thought. Simply uninstall and try again, this time creating a Rex folder beforehand.

 

Rex had its own ideas. Upon doing a wonderful of doing its uninstall, it uninstalled everything under my P3D add-ons folder. Everything.

 

Now I wonder: don't most uninstalls delete ONLY what the install process created? Rex seems to have a simple "delete *.*".

 

Not happy.

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Ouch.

 

To be fair however, some uninstallers remove only what they installed, and some really dump the whole dir, or everything in it, when done. And some even delete their own installation folder (the best kind!).

I, personally, rather have the latter. Simply because I prefer to have everything cleaned, and I really hate uninstallers that don't do that (one of them is another very known developer in the FS community, I don't want to point fingers really).

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Not in the recycle bin - nice try though.

 

it makes a backup of p3D textures, not the whole installation folder.

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Wow that is irritating! Unfortunately most developers of software are totally inept at creating uninstallers for their software. Not just referring to flight sim software either. A very general statement and generally, very true. Lucky you did not install it in the c: root or Windows folder. You would have a unuseable PC. Poor, lazy software development!

 

Now because files have been deleted by the REX uninstaller and not through the native addon's installer, probably going to encounter further challenges with reinstalling some of the addons as the registry will be reporting that they are still installed.

 

Good luck. I know what I would do. Oh and send a curt email REX's way. Your little mistake should not have resulted in such a huge mess.

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Let's face it, Uninstallers are liable to be a very low priority for a developer.

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Let's face it, Uninstallers are liable to be a very low priority for a developer.

Yup, when software is reviewed, before anything else we should be focusing on how efficiently and clean the uninstaller works, before looking at how useful the software itself is.

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Oh I dunno a friend of mine logged a ticker with a well know publisher about a new aircraft they bought, not only did they tell him the stock answer of "reinstall windows and p3d" they also told him to buy a new motherboard....priceless

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I would like to address this post and explain the REX side of things.

 

We put a lot of time into our products as well as our installers.  We provide with each installer a DEFAULT recommended installation folder with the installer.  So as you go through our installer wizard you will be provided the recommended location.  We also include a pop-up warning the customer to NOT install REX into their flight simulator or their program files.  Thus, our recommendation has always been to have REX into its own folder (i.e.  C:\REX.....) in the case of REX Airports it has been C:\REX Worldwide Airports HD

 

If a customer does not do what is recommended or suggested then that customer does it at its own risk. 

 

During uninstallation we delete the entire "REX folder" of the users machine.   That way no REX files are left over on the users machine.  This is standard practice of 99% of most software developers.

 

When we first released REX back in 2008 we didn't do this and there was a HUGE uproar of that because of left over files.  Since then we have operated the same with deleting the whole folder with very few issues.  It is when a user installs a REX product on a parent folder - they will have issues.  In this case the user is going outside of the recommended installation of the product.

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Good luck. I know what I would do. Oh and send a curt email REX's way. Your little mistake should not have resulted in such a huge mess.


the only  mistake the op  made is not  reading the install info  that is  always  given by  any addon  that  you install, 

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Rex is a good product, they do mention countless times to install into a different separate folder

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I have no issues with the way Rex tells you how to install. But just imagine, as someone pointed out earlier, that you have a lapse of concentration and do install it in the root of C:. Mistakes do happen, Rex.

 

This ridiculous uninstall procedure, or lack thereof, will pretty much wipe out your OS. Sorry but I think this is pretty shabby coding.

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his ridiculous uninstall procedure, or lack thereof, will pretty much wipe out your OS. Sorry but I think this is pretty shabby coding.

 

 

Guess  you know   that  this is  only related  to  rex  uninstall  and  not  to  any other   uninstall  addons,  if  you  can ensure  better  coding  than i would  advise  you  to contact  rex  and  tell  them  on how  to do it  iam sure  they would  like  to  hear  your  suggestions

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Peter, I am not here to start a war. All I am saying is mistakes happen and there should be a way to undo that mistake in a simple manner.

 

But, you can be sure that next time I will give it my 100% attention.

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All I am saying is mistakes happen and there should be a way to undo that mistake in a simple manner.

 

Point  taken,   but mistakes  do happen  but  least rex  has  given  you plenty of  warnings  on where   to install  their  addons  least  3  ways   so i guess  you have  to ignore  them.  You  have  to ask  rex staff on how  easy  it  is  to change  their  coding once  you have  installed  it  in the wrong folder  guess  its  harder  than  you think.  Would have  been  wise   to ask in the  rex  forum  might  have  save  some  hardache,  anyways  hope  that  you get  it  sorted  without  too much issues, besides  you wouldn' t be  the first one  to  learn the hard  way

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This ridiculous uninstall procedure, or lack thereof, will pretty much wipe out your OS. Sorry but I think this is pretty shabby coding.

 

Not true, rather this is the location we default to in the first place.

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Oh I dunno a friend of mine logged a ticker with a well know publisher about a new aircraft they bought, not only did they tell him the stock answer of "reinstall windows and p3d" they also told him to buy a new motherboard....priceless

Lol please tell who this was

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I have no issues with the way Rex tells you how to install. But just imagine, as someone pointed out earlier, that you have a lapse of concentration and do install it in the root of C:. Mistakes do happen, Rex.

Hi Mario,

 

With all due respect, did you read post #10?

 

Regards,

Mike

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Allow me to add this to the mix...

 

Installers (for every type of program, flight sim or not) sometimes don't do a good job of telling you whether or not the installer will create a program folder within the target directory, or install directly into a target directory.

 

When I select "Directory" for My New Program, it can sometimes be a crapshoot as to whether or not you will end up with...

 

C:\Directory\My New Program\files files files

-or-

C:\Directory\files files files

 

And it goes the other way too - sometimes when I create a new directory for My New Program, I might end up with...

 

C:\Directory\My New Program\My New Program\files files files

 

...because they didn't say they would create a new subdir.

 

It is an imperfect science, but we manage.

 

If you'll excuse me, one of my storage drives just started clicking to high heaven in my computer case (*quite literally). I think I just lost a drive.  But, like I said, we manage. :)

 

-Greg

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Hi, I've never used Rex products so I don't have a dog in this fight (but, I have been in similar situations regarding install location), but I'm thinking if something like this can happen when uninstalling, perhaps developers should not use the words "recommended" or "suggested" and just say "MUST be installed in 'xyz' location in order for the program to run correctly", including the uninstall function. The end user usually doesn't know what the ramifications are for installing in a different location than the recommended one and just assumes it will still work.  If he DID know then he often would NEVER stray from what the developer recommended, such as in this case.

 

Jeff

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C:\Directory\My New Program\files files files

-or-

C:\Directory\files files files

 

And that would pretty much solve the problem for installs/uninstalls. If the coder could assure that the software name gets added into the target folder, then uninstalling everything in this newly created folder would not be a problem.

 

But, as Greg says, we'll manage and learn from our silly mistakes.

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perhaps developers should not use the words "recommended" or "suggested" and just say "MUST be installed in 'xyz' location in order for the program to run correctly", including the uninstall function.

 

An easier way would be the same as EZCA v2 whereby it installs in the programfiles x86/ directory whether you want it to or not. No choice. According to the dev it has to go into that folder and so there is no option to change it.

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Not true, rather this is the location we default to in the first place.

 

 

Tim   if  a user  doesn"t  select  a location  on  rex installation it  would  install it  in the default  location being  outside  of the fsx  root  drive.  Since  wonder  why  the op   said  he  didnt  select  any   location and  allowed  rex  to install it  which is the issue  here.  So unless the op  mistakenly installed  the addon in the  fsx  root drive is  the question

 


An easier way would be the same as EZCA v2 whereby it installs in the programfiles x86/ directory whether you want it to or not. No choice. According to the dev it has to go into that folder and so there is no option to change it.

 

 

thats  what  reed  has  said  it  will install the addon in the default  location unless told  other  wise

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