nbl1936

"Activation" Issue with 777 AFTER Push Update

Recommended Posts

I did a successful flight yesterday with the 777-300; I have been using the 777-200-300 for over a year now, with no issues.  After the flight was over, I got the notice for the Push Update on the Ops Center, which installed just fine.

Today, I go to load up a flight, again with the 777-300, and I get this error message: Your PMDG 777-200LR/F Base Package is not activated yet.  Please select and activate a PMDG 777-200LR/F variant and continue"  (this while trying to load the AAL variant of the 777-30ER.  I closed P3d V3, reloaded, using the HOUSE COLORS of PMDG 777-200 and entered the activation key, as provided on the order email.  This was NOT accepted. I then tried the 777-300 activation key with same issues.

 

Any Suggestions??

 

David Robinette

NBL1936

Share this post


Link to post
Share on other sites
Help AVSIM continue to serve you!
Please donate today!

Already sent in support ticket.  Saw another thread on this of others having the same issue

 

Dave Robinette

Share this post


Link to post
Share on other sites

Property exactly the same problem only that me no activation message comes.
My 777 in the VC is dead.

 

2017-6-22_19-11-27-101.jpg

Update .. now have again what gestest ..my backup with the 777 where everything still functioned restored.
Then the P3D started and the 777 selected.
Taskmanger opened and the service Flexnet was off.
If I load the flight then starts the service flexnet and the 777 runs.
After the update happens however not the service does not start after the I have loaded the flight.
Also manual starting does not help.
So it seems to lie at the service FlexNet.But why the not starts no clue.

 

Best Torsten Kuenne

Share this post


Link to post
Share on other sites
4 hours ago, nbl1936 said:

Already sent in support ticket.  Saw another thread on this of others having the same issue

 

Dave Robinette

Check to see if your flexnet service is running while in the 777

Share this post


Link to post
Share on other sites

FlexNet was not running - set on manual; started the service, then P3D.  Chose the PMDG House Colors a/c, was prompted to enter the activation key; entered it and got an error stating the "Activation Library handle creation failed."  The event viewer shows an error of the PMDG_777X.dll.

Thanks for the suggestions though.

Dave Robinette

Share this post


Link to post
Share on other sites
3 minutes ago, nbl1936 said:

FlexNet was not running - set on manual; started the service, then P3D.  Chose the PMDG House Colors a/c, was prompted to enter the activation key; entered it and got an error stating the "Activation Library handle creation failed."  The event viewer shows an error of the PMDG_777X.dll.

Thanks for the suggestions though.

Dave Robinette

If you set them to run automatically, reboot your computer and try again

Share this post


Link to post
Share on other sites

Made sure FlexNet was running, on automatic start-up.  Re-booted computer, started P3D, selected 777-200 House Colors, was prompted to put in the activation code, copied code from email from last year's purchase and got the SAME error message as before -  Activation Library handle creation failed.  And, while in P3D, BEFORE selecting the T7, I checked to be sure FlexNet was still running (it was).

Dave Robinette

 

Share this post


Link to post
Share on other sites
32 minutes ago, nbl1936 said:

Made sure FlexNet was running, on automatic start-up.  Re-booted computer, started P3D, selected 777-200 House Colors, was prompted to put in the activation code, copied code from email from last year's purchase and got the SAME error message as before -  Activation Library handle creation failed.  And, while in P3D, BEFORE selecting the T7, I checked to be sure FlexNet was still running (it was).

Dave Robinette

 

Strange. I'm out of ideas on this one, hopefully you'll get a ticket response soon. Good luck!

Share this post


Link to post
Share on other sites

Hi Dave,

Just had a thought, could you uninstall the 777 + 300ER and download the full installer again from the PMDG installer and install via that. I wonder if the issue is with the update or with updating through the operations centre.

Share this post


Link to post
Share on other sites

Just  a reminder   uninstalling  and  reinstalling  is not likely  to solve  your  issues  most likely  cause  more  issues,  have  to find  out  what  is  the  cause  of  the issue,  and  most likely  will be  fixed  in a support  ticket being  raised

Share this post


Link to post
Share on other sites
7 minutes ago, pete_auau said:

Just  a reminder   uninstalling  and  reinstalling  is not likely  to solve  your  issues  most likely  cause  more  issues,  have  to find  out  what  is  the  cause  of  the issue,  and  most likely  will be  fixed  in a support  ticket being  raised

I'm wondering if the issue lies with the operations centre update and not the actual update itself, hence my recommendation to download the installer fresh from the PMDG website which should include the latest version. If it's a case of something going wrong with the operations centre, this should eliminate it.

Share this post


Link to post
Share on other sites

Maybe  but  looks  like  it  related  to those  using  p3d  versions

Share this post


Link to post
Share on other sites

I did get a reply from PMDG.  They wanted to be sure I entered the correct key, as they were not seeing any validation attempts on their end from my system.  Interesting because at the time they emailed back, I had tried validation at least 4 times, all with the correct key.

I am also thinking it is coming from the Ops Center Push update.  Whether it is related to the PUSH update itself, or the Center, I have no idea.  It does seem too coincidental that this happened immediately after the update was installed.

I will not uninstall/reinstall, but will wait till they get back with me.

Thanks for all the help.  I will post any replies that PMDG sends me.

Dave Robinette 

Share this post


Link to post
Share on other sites
3 hours ago, nbl1936 said:

I did get a reply from PMDG.  They wanted to be sure I entered the correct key, as they were not seeing any validation attempts on their end from my system.  Interesting because at the time they emailed back, I had tried validation at least 4 times, all with the correct key.

I am also thinking it is coming from the Ops Center Push update.  Whether it is related to the PUSH update itself, or the Center, I have no idea.  It does seem too coincidental that this happened immediately after the update was installed.

I will not uninstall/reinstall, but will wait till they get back with me.

Thanks for all the help.  I will post any replies that PMDG sends me.

Dave Robinette 

From what i've read since posting before, the full installer doesn't include the micro update so uninstall/reinstall will be pointless.

Something is definitely blocking your connection to the activation servers. Can you tell me if there are any entries in your hosts file found in C:\Windows\System32\drivers\etc\hosts

If you can't open it, post it here or PM it to me.

Share this post


Link to post
Share on other sites

 

I have the following in the host file:

Hosts file last modified 7-16-16 

Hosts.20160724-172442.backup last modified 10-30-15

Hosts.20160724-172500.backup last modified 10-30-15

Hosts.bak last modified 7-24-16

lmhosts.sam last modified 3-18-17

networks last modified 10-30-15

protocol last modified 10-30-15

services last modified 10-30-15

 

 I did no modifications to my computer between when the T7 worked on Tuesday evening - Wednesday afternoon (long flight) to when I tried to load a flight on Thursday morning.  The absolutely only thing that was changed was the push update from the Ops Center.

 

Thanks.

 

Dave Robinette

 

Share this post


Link to post
Share on other sites
10 minutes ago, nbl1936 said:

 

I have the following in the host file:

Hosts file last modified 7-16-16 

Hosts.20160724-172442.backup last modified 10-30-15

Hosts.20160724-172500.backup last modified 10-30-15

Hosts.bak last modified 7-24-16

lmhosts.sam last modified 3-18-17

networks last modified 10-30-15

protocol last modified 10-30-15

services last modified 10-30-15

 

 I did no modifications to my computer between when the T7 worked on Tuesday evening - Wednesday afternoon (long flight) to when I tried to load a flight on Thursday morning.  The absolutely only thing that was changed was the push update from the Ops Center.

 

Thanks.

 

Dave Robinette

 

What is actually written in the hosts file though? Should be able to open it with notepad

Share this post


Link to post
Share on other sites

The hosts file contents: 

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handled within DNS itself.
#    127.0.0.1       localhost
#    ::1             localhost
 

 

Dave Robinette

Share this post


Link to post
Share on other sites
41 minutes ago, nbl1936 said:

The hosts file contents: 

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handled within DNS itself.
#    127.0.0.1       localhost
#    ::1             localhost
 

 

Dave Robinette

All is good there nothing being blocked. Can you double check any antivirus software that you have installed and make sure that there are no firewall rules blocking access? Check 3rd party and windows firewall.

Share this post


Link to post
Share on other sites

Checked all.  Using McAfee, as I have been for several years.  I just turned off McAfee, loaded P3D, selected the House Color 777-200, got the activation notice, entered the number I copied from the email and again get the "Activation Library handle creation failed" error and P3D shut down.

 

Dave Robinette

Share this post


Link to post
Share on other sites

If there are any PMDG support individuals on this thread, I would appreciate someone looking into my support ticket I put in a week ago.  I received two replies - the last being on the 25th, saying I would hear back by the 26th.  As we are now at the 29th, I am getting a bit frustrated.  

Dave Robinette

Share this post


Link to post
Share on other sites

I want to give a HUGE SHOUT OUT to Paul Gollnick, Technical Support, PMDG Simulations, LLC for working on this issue.  He sent me the corrected files and things work just fine.

Thanks to all!

 

Dave Robinette

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now