warbirds

Looking for IFSD panel texture.

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Changing the interior 747 cockpit to grey by request and cannot locate texture for the ISFD section of the panel. In the screenshot it is the only panel area still brown. 

Click on pic for larger image;

Captures-XL.png

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Cant help you Paul, sorry, but that looks so much better than brown! appealing!

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Thanks but if I cannot find this texture than no use finishing it. I was hoping someone from PMDG would clue me in.

Here is a closer look at the texture. 

a23rfg-XL.png

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Still hoping for someone from PMDG to chime in with the location of this texture. I have a lot of work in this cockpit change and this is the one thing keeping me from releasing it. Please,,:)

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It might be tied (locked in) to the model itself somehow.

Just out of interest, is this a real life option for the 744?   (Or just a fictional project) ?

Cheers.

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Fictional by request.  I was afraid it might be locked in because I think that panel is changeable. 

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Still hoping someone from PMDG would help with this. 

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28 minutes ago, warbirds said:

Still hoping someone from PMDG would help with this. 

This forum isn't the official avenue for support, and even then, the paintkit is unsupported.

So, you're on your own.

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Wow, what a reply, so guys that help your product by producing repaints will get no support for their efforts. When I did the cockpits for A2A they provided all the help I asked for. Thanks for letting  me know so I can concentrate on other devs aircraft for my freeware work. 

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8 minutes ago, warbirds said:

Wow, what a reply, so guys that help your product by producing repaints will get no support for their efforts. When I did the cockpits for A2A they provided all the help I asked for. Thanks for letting  me know so I can concentrate on other devs aircraft for my freeware work. 

Paul,

We literally tell you that it's unsupported in the paintkit's instructions. Moreover, you've been here long enough to know that, in order to get an official response from us, you need to go to the support portal. Other devs are other devs, and they'll behave as they behave. If the level of support bothers you here, then you're not being restricted from going elsewhere. Either way, there's no need for the added drama here.

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Drama? I am just a working texture artist giving my free time to freeware painting. I expect professionalism in my work and when working with devs and also expect the same when asking for help with my freeware work. 

I paid full price for your wonderful 747 and gladly produced some liveries for it now only to be told to go figure it our for yourself when asking where a certain texture is. 

You might want to reconsider how you treat those that love your product enough to spend hours upon hours painting it.

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27 minutes ago, warbirds said:

Drama? I am just a working texture artist giving my free time to freeware painting. I expect professionalism in my work and when working with devs and also expect the same when asking for help with my freeware work. 

I paid full price for your wonderful 747 and gladly produced some liveries for it now only to be told to go figure it our for yourself when asking where a certain texture is. 

You might want to reconsider how you treat those that love your product enough to spend hours upon hours painting it.

The problem is Paul, you're editing textures which are not part of the paint kit. I'm sure if you had a problem with the paint kit, PMDG would happily help out (actually I know they would, over in the DC-6 forum the PMDG painter has helped out a few paint kit related questions). You're modifying textures outside of the paint kit which PMDG don't allow.

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9 hours ago, warbirds said:

You might want to reconsider how you treat those that love your product enough to spend hours upon hours painting it.

Sorry, Paul, but there are limits to where we will offer support. When we set hit limits to what we'll provide, it's a hard limit. If we specifically state that something is unsupported, then it's unsupported. If I repeat that information, I don't expect to get push back about how other people do X and Y - if they have the bandwidth to support that, then that's great. We don't. As Chris mentioned, you're not even in the paintkit. You're even further outside of the scope of what we'll help with. To expect support for rooting through territory we don't even provide a paintkit for is a bit rich.

I support your enthusiasm for what you're doing. Just don't attempt to shame us for not stepping in to support something that we have stated from the outset will not get support. All the rest of the painters seem to be managing just fine. We can't make exceptions on our hard limits, otherwise we have to make that exception for everyone...if we didn't, there would be an implied "this is PMDG's favorite painter who gets all the special attention." Not gonna happen. Sorry.

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Yikes Kyle, even I think that your reply was a little terse.  I completely get what you are saying but the guy only asked a question, i am pretty sure that you could have phrased the same statement a little more politely.  

I can only say that if this was the first thread i had read from an official PMDG spokesperson i would definitely have second thoughts about purchasing from PMDG.

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5 minutes ago, WotanUK said:

Yikes Kyle, even I think that your reply was a little terse.  I completely get what you are saying but the guy only asked a question, i am pretty sure that you could have phrased the same statement a little more politely.  

I can only say that if this was the first thread i had read from an official PMDG spokesperson i would definitely have second thoughts about purchasing from PMDG.

Because I noted that the paintkit is unsupported? I'm failing to see the issue here.

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14 minutes ago, scandinavian13 said:

Because I noted that the paintkit is unsupported? I'm failing to see the issue here.

Obviously you're free to moderate your forums as you please, however perhaps:

On 07/08/2017 at 10:25 PM, scandinavian13 said:

This forum isn't the official avenue for support, and even then, the paintkit is unsupported.

Could've been written as:

"Sorry Paul, because you're modifying textures that are not meant for modification, we cannot support you. Had it been paint kit textures we could have provided guidance, however we do not support the paint kit."

The same message is put across, I guess just slightly less abruptly?

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4 minutes ago, PMDG777 said:

Obviously you're free to moderate your forums as you please, however perhaps:

Could've been written as:

"Sorry Paul, because you're modifying textures that are not meant for modification, we cannot support you. Had it been paint kit textures we could have provided guidance, however we do not support the paint kit."

The same message is put across, I guess just slightly less abruptly?

It's because of Kyle's upbringing and where he is from. People are a lot more direct there, and what we may find short or "terse" goes unnoticed or they are totally oblivious to. 

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1 minute ago, PMDG777 said:

"Sorry Paul, because you're modifying textures that are not meant for modification, we cannot support you. Had it been paint kit textures we could have provided guidance, however we do not support the paint kit."

Except that this contradicts both itself and my point.

The paintkit is unsupported, itself. If you're going outside of the paintkit, then you're definitely on your own. I think all of you have seen me spend quite a lot of time here in the forum supporting people in their endeavors to learn more about the products, and the theory behind them. All the same, any time I see an expectation outside of our official provisions, I won't be unclear about where the line is. I don't see that as unreasonable.

3 minutes ago, Angelo Cosma said:

It's because of Kyle's upbringing and where he is from. People are a lot more direct there, and what we may find short or "terse" goes unnoticed or they are totally oblivious to. 

Definitely some truth here. While I do try and tone it down, a lot of this stuff slips by me (and I even went to finishing school, surprisingly). Doesn't help that I write like I speak, and a lot of my communication seems to be in intonation (and facial expression), which is obviously lacking here.

Still, I find that being blunter than not makes the line clearer. Beating around the bush just blurs the line. As you can see in Chris' response, while it's definitely more craftily worded, it also somewhat implies that we'd offer some tips/tricks/guidance/support for the paintkit. This is not the case.

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Perhaps just :

Quote

Hi Paul, unfortunately we cannot offer support for the paint kit, nor in the modification of proprietary textures that are a core part of the product.     Best, Kyle.

Hardly any difference, is there? :biggrin:   But a reply with an underlining tone of respect would not have provoked the offence from Paul (which I think many of us can empathize with).

People aren't challenging any of the content of your message Kyle, but rather that you perhaps don't realize just how abrupt some of your communication can be.    There is a value to communicating any message in a respectful and friendly way.  It's not about being "soft and mushy";  it's a value that provides a return on investment.

I say this as a big fan of yours, who is never less than impressed with your knowledge of the product line and responsiveness in the forum.

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