August 24, 20187 yr Hello AVSIM Folks, I have been away from FSX and flight sim in general for a few years due to health and computer issues. Over the past month I have been trying to reinstall all previous FSX (boxed) add ons that were purchased from a variety of vendors. All have been very cooperative and helpful in re-establishing contact with the exception of FlightSim Store. Over the past several weeks, nearly a month, I have sent several emails, Ticket submissions even sending a PM on their FaceBook page. I have even tried calling them from North Carolina, no answer. I have yet to hear ANY reply to to my emails, ticket submissions and PM. When calling the reply I receive is their box is full, call back later. My question is, "Are they still in business?". Have anyone else run into problems with trying to make contact with this company? Do you have any suggestions? I have an OLD account with an old email that is no longer viable and needs to be updated. I would love the ability to have access to all of those Orbix and Carenado add ons that I had purchased previously. Any help from anyone would be greatly appreciated. Thank you.
August 24, 20187 yr FSS May be defunct or close to it. A number of developers have pulled their products because of lack of communication.
August 24, 20187 yr Check with Orbx, to see if you can transfer your purchases to the ORBX application. Jude BradleyBeech Baron: Uh, Tower, verify you want me to taxi in front of the 747?ATC: Yeah, it's OK. He's not hungry. X-Plane 12 and MSFS2020 🙂 System specs: Windows 11 Pro 64-bit, Ubuntu Linux 20.04 i7-13700KF Gigabyte Z790 RTX-4060-Ti , 32GB RAM 1X 2TB M2 for X-Plane 12, 1x256GB SSD for OS. 1TB drive MSFS2020
August 24, 20187 yr When ORBX started ORBX Direct for sales there was a process to transfer ORBX licences from FSS to ORBX so that all future updates and purchases were directly from ORBX. You should contact ORBX for advice on how you might transfer licences from FSS to an ORBX account if you have all the information that ORBX need. Best regards Rupert
August 24, 20187 yr Correct me if I'm wrong, but with Orbx central, aren't all your Orbx products integrated within the same interface, regardless of where you bought them from? At least that's how it is for me. Best regards, Neal McCullough
August 24, 20187 yr 11 minutes ago, nealmac said: Correct me if I'm wrong, but with Orbx central, aren't all your Orbx products integrated within the same interface, regardless of where you bought them from? At least that's how it is for me. Yes but for sure at some point you agreed to transfer your licenses from the flight sim store to your orbx account. I am not sure if that is still working, as FSS don't seems to be active anymore. For sure his purchases don't pop up automatically in OrbxDirect... he will have to discuss it with them... I think there is a good chance, he can have his sceneries back... Georgian Virtual Airports (UGMS Mestia / UGGT Telavi / UGAM Ambrolauri)
August 24, 20187 yr 2 minutes ago, officercrockey said: Yes but for sure at some point you agreed to transfer your licenses from the flight sim store to your orbx account. I am not sure if that is still working, as FSS don't seems to be active anymore. For sure his purchases don't pop up automatically in OrbxDirect... he will have to discuss it with them... I think there is a good chance, he can have his sceneries back... Fair enough. I'm sure you're right. I don't remember having to do that, but I must have done at some point. Best regards, Neal McCullough
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