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Dez

Suspend my accounts

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Posted (edited)

Old Prop  Suspend my accounts

I had to send this E-mail to Old Prop company.

First of all you have no return policy stated on your website.  Secondly, we are only disputing one product which has been paid for but awaiting for refund through Paypal dispute process.  However, I have paid you for products Chase Plane, 737 Immersion, 747 Immersion and 777 Immersion which I have had no problems at all.  Why can’t I use these products as these have been paid for? 
 
Has anyone experienced this before?
Mo
Edited by Dez

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Still doesn't justify to suspend my accounts when there are other products that I have paid for. (Chase Plane, 737 Immersion, 747 Immersion and 777 Immersion ).
I think they don't understand my point.

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Posted (edited)

Seems their return policy is quite clearly stated on their website: "Digital downloads are not refundable".

So you declare war by opening a PayPal dispute? Tsk Tsk! ☠️

Edited by odourboy

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Posted (edited)

Just because a company has a policy is no reason not to challenge it.  There are many examples of consumers challenging company policy through various means, including legal proceedings, to effect remedy and sometimes change in policy.  i am not saying the user here is justified, just saying there is nothing wrong with opening a PayPal dispute if they feel so inclined.  Now the reaction of the company may not be what the user likes but companies too have the right to fight back.

Edited by MarkW

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Agreed there! And makes their no-refund policy on downloaded products a bit suspect given they have the ability to disable functionality.

All and all, I suspect there's more going on than the OP suggests. 


7700K@4.8 GHz - MSI Z270-A Pro - 2x8Gb Corsair Vengeance DDR4 @3000 MHz - ZOTAC GTX 1080 TI @1683 MHz - 58" Panasonic TC-58AX800U 4K - Saitek X-55 'Rhino', ProFlight Pedals - TrackIR 5 - W10 Home 64 - P3D v4 - XP11

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Posted (edited)
10 minutes ago, odourboy said:

 

All and all, I suspect there's more going on than the OP suggests. 

Hi Mo,
 
Currently your account has an unpaid balance for the Paypal dispute. As I said we are here to offer the utmost customer experience and make sure the software work without any hassle. We don't allow refund for software but we are always open to help and if the software doesn't work of course a refund would be issued.
 
Regards,
 
OldProp Solutions inc. Michaël Villeneuve-Normand
Co-Founder, OldProp Solutions inc.
 
Edited by Dez

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Posted (edited)

This abhorrent industry policy of no refund for software has to stop.

Whether its in a EUA or not.

Has anyone challenged this in court?

And I dont mean OldProp  per se, but any simming or gaming digital downloaded software?

Edited by Boomer

Chris Honke...PMDG Cultist

[P3Dv4 flier, Radar Contact, PMDG 772, MD11, 744v3, NGX, QW 787, LDS 763 and Majestic q400-8 owner]

 

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23 hours ago, Dez said:
First of all you have no return policy stated on your website.  Secondly, we are only disputing one product which has been paid

Since you have chosen to share this, can you explain why you don't want to pay for the product in question?

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8 minutes ago, Reader said:

Since you have chosen to share this, can you explain why you don't want to pay for the product in question?

I was trying not to go for a refund but unfortunately the product doesn't work as it should.

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Many users of the OldProp products are very happy with them.

You are basing your argument on 'the product doesn't work as it should'. I am not sure that you are the best judge of how it should work.

Comparing the product's function to the the advertised functions may be the only way that you can win. I am not aware of what you are claiming is the mismatch.


Cheers, Richard

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It would seem that it might have been better to have taken advantage of the very good support system.

There is a very clear difference between "the product does not work" and "I cannot make the product work".

Which product is it?

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Posted (edited)
1 hour ago, Richard McDonald Woods said:

Many users of the OldProp products are very happy with them.

You are basing your argument on 'the product doesn't work as it should'. I am not sure that you are the best judge of how it should work.

Comparing the product's function to the the advertised functions may be the only way that you can win. I am not aware of what you are claiming is the mismatch.

I have paid you for products Chase Plane, 737 Immersion, 747 Immersion and 777 Immersion which I have had no problems at all and very happy with them. And you don't understand my point Richard (doesn't justify to suspend my accounts when there are other products that I have paid for).

Edited by Dez

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Dez, is oldprop dealing with this via email?

has your other valid licensed payed for software, been reactivated yet?


Luke Pype

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Posted (edited)
50 minutes ago, MaDDogz said:

Dez, is oldprop dealing with this via email?

has your other valid licensed payed for software, been reactivated yet?

 

There's currently an investigation going on my Paypal purchase. As soon as this dispute is resolved the account will be active again.

Again, they should not actually suspend my accounts when there are other products that I have paid for.

Edited by Dez

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