PC aviator no response after weeks of attempts

[scianoir 612]

That seems to me like a very reasonable and helpful offer from PC Aviator, for those who have been left stranded by other vendors.

Bill

[howevr 39]

2 hours ago, knocks said:

All my efforts to contact the Australian PC Aviator store still go unanswered.

Same here. Looking for the Flysimware 35A update. Ticket sent 13 Sept, 21 Sept and 4 Oct. Tickets confirmed received but no response. Frustrating. Another week and I'll ask Flysimware to take over my license for this aircraft. Both the PC Aviator USA and Australian sites are done as far as I'm concerned.

Cheers.

[Jim Young 2,356]

If you haven't received a response by now, you won't (and never will receive a response).  What were you asking?  Having an issue downloading the update?  That's the only possible reason I could see for you submitting a "ticket".  Never heard of them having a "ticket".  The site provides info on every product you have ever purchased with a link to the product so you can download it again.  They do not provide product support.  If you want that, visit the AVSIM FlySimWare Support Forums here at AVSIM.

[knocks 1]

I am simply requesting access to my purchased products. Currently the store fails to supply active links to many of the products in my account.

[Jim Young 2,356]

6 hours ago, Jim Young said:

They do not provide product support. 

I was wrong about this.  They do provide basic tech support based on what they know about how software works - https://www.pcaviator.com/store/pages.php?pageid=10.  See the bottom of the Help section under Tech Support.  Unfortunately I do not think they have the manpower to provide even basic support but they say they have it. I think they are making a serious mistake by providing even basic support as none of the other stores provide support. They do say you should go to the developer for more support if needed.  I rarely do that though and post in the appropriate AVSIM Forums and ask other users if they know how to fix the problem I am having.  Usually I will get the answer.

58 minutes ago, knocks said:

I am simply requesting access to my purchased products. Currently the store fails to supply active links to many of the products in my account.

The system is working for me.  I sign in on the front page, goto order history, click on the product I want to update and it takes me to the order details.  I then look inside the invoice and see "download link".  I click on that and I have the updated product.

[knocks 1]

I'm familiar with how the process should work, but as mentioned many of the products in my account are missing their download links.

[howevr 39]

13 hours ago, Jim Young said:

If you haven't received a response by now, you won't (and never will receive a response).  What were you asking?  Having an issue downloading the update?  That's the only possible reason I could see for you submitting a "ticket".  Never heard of them having a "ticket".  The site provides info on every product you have ever purchased with a link to the product so you can download it again.  They do not provide product support.  If you want that, visit the AVSIM FlySimWare Support Forums here at AVSIM.

In my case, I have the download link. It's just that they have not updated the link to the current version. Flysimware advised they have updated the product to version 4.2G. They do not send the update to the PC Aviator Australia store but rather to the USA store who in turn passes it on the the Australia store. The Australia store picked up the 4.2A update but it's was updated to 4.2G some time ago. The USA site has this version at their site but not the Australia site. I'm piggy in the middle. When you choose the Contact Us for the Australian store you only have the option to raise a support ticket.

Cheers,

 

[TurboKen 223]

I have bought many titles from PC aviator and NEVER had any problems, Robert has always emailed back quickly with any questions I have had about product or download links. I would not hesitate to buy from them again.

[snglecoil 1,829]

2 hours ago, TurboKen said:

I have bought many titles from PC aviator and NEVER had any problems, Robert has always emailed back quickly with any questions I have had about product or download links. I would not hesitate to buy from them again.

So...what is the trick to make this happen for everyone?  There must be something (a sales threshold that must be met, perhaps) that opens the door to this magical land customer service of which you speak 🙂

[Bob Scott 7,848]

On 10/8/2019 at 3:31 AM, knocks said:

All my efforts to contact the Australian PC Aviator store still go unanswered.

Ditto.  I did just see a notice that says as of two days ago (8 Oct 19) all download orders with PCAviator are being handled by the main store in the US.  I'd recommend contacting them at crew@pcaviator.com with any unanswered issues arising from the Australia store, as the AU subsidiary has been nonresponsive to support requests for a good long time now.

[howevr 39]

Thanks for the heads up. Both Aussie stores now shut. Being able to get old purchases is good but we won't get product updates.

I've asked the USA store if they can provide updated downloads (with purchase proof), will see how that goes. I see a lot of requests coming to transfer purchases to the developers site to get updates. Frankly I wish this was always the case. Prove you own the product and download from the developers site. The developer surely would gain from being able to interact, promote, engage with their customers directly.

 

Cheers,

[timest 473]

REX customers can request a download of their software from the following link: http://www.rexsimulations.com/support.html. Please select the DOWNLOAD REQUEST option.

[Bob Scott 7,848]

12 hours ago, howevr said:

Thanks for the heads up. Both Aussie stores now shut. Being able to get old purchases is good but we won't get product updates.

I've asked the USA store if they can provide updated downloads (with purchase proof), will see how that goes. I see a lot of requests coming to transfer purchases to the developers site to get updates. Frankly I wish this was always the case. Prove you own the product and download from the developers site. The developer surely would gain from being able to interact, promote, engage with their customers directly.

I got an e-mail last night from PCAviator USA that says they updated the Flysimware Lear to 4.2g on the Aussie site (it's apparently still open for hardware & boxed software sales) and if you download from the link on your invoice page you should get the latest version.

 

[knocks 1]

Thanks, I will contact the American store.

[howevr 39]

10 hours ago, w6kd said:

I got an e-mail last night from PCAviator USA that says they updated the Flysimware Lear to 4.2g on the Aussie site (it's apparently still open for hardware & boxed software sales) and if you download from the link on your invoice page you should get the latest version.

Thanks. Done and dusted. Though I wonder why you got an email? Are you perhaps chipping in on our behalf? If yes, then Thanks.

 

Cheers,