August 24, 20205 yr Last night I purchased MK Studios Tenerife North, thinking that I had MK’s Tenerife South which is required to run the scenery. When I went to install it I realized that I screwed up, and actually had the Digital Design Tenerife South. My error of course, since I didn’t do my due diligence. I sent a ticket last night about the situation, and within a few hours they had responded with a refund credit. I used the credit shortly after to buy Justsim EDDV. This was great customer service and was resolved quickly. Thank you Simmarket! Cheers, Pete Edited August 24, 20205 yr by PilotPete99 Pete Solov - Lake in the Hills 3CK and Schaumburg Regional 06CProud AOPA Member - PPL 2001Real World Piper Cherokee Pilot
August 24, 20205 yr I like Simmarket and use them a lot. They were also very generous during the early days of Covid-19 with some great freebies...
August 26, 20205 yr Yes, same experience. I accidentally bought the Aerosoft A318/A319 instead of the full A320 family. It was resolved in literally minutes. Ian S
August 26, 20205 yr Simmarket has a top notch support 😃 5950x3d 5.4-5.7 GHz - Asus ROG 870 Crosshair Apex - GSkill Neo 2x 24 Gb 6000 mhz / cas 26 - MSI RTX 5090 Gaming Trio OC - 1x SSD M2 6000 2TB - 1x SSD M2 2800/1800 1Tb - Corsair 5400 case - Corsair 360 liquid cooling set - 3x 75’ TCL tv. 13600 6 cores @ 5.1 GHz / 8 cores @ 4.0 GHz (hypterthreading on) - Asus ROG Strix Gaming D - GSkill Trident 4x Gb 3200 MHz cas 15 - Asus TUF RTX 4080 16 Gb - 1x SSD M2 2800/1800 2TB - 2x Sata 600 SSD 500 Mb - Corsair D4000 Airflow case - NXT Krajen Z63 AIO liquide cooling - FOV : 200 degrees My flightsim vids : https://www.youtube.com/user/fswidesim/videos?shelf_id=0&sort=dd&view=0
August 26, 20205 yr Moderator Quite often we just get the posts with someone complaining about this and that. It is really nice to also get posts about good experiences. We have a lot of great vendors in the FS world and apart from a few mistakes that happen are generally quite good. Vic RIG#1 - I9 14900K MSI Pro z790 RTX 5070Ti 40" 4K Monitor 3840x2160
August 27, 20205 yr This also happened to me, I made a stupid mistake when buying an add-on, I received fast and full support to change it speedily and without any argument. Whenever possible, I only buy from them as a result, and that for seventeen years... Hats off for an excellent service!
August 27, 20205 yr I have done business with Simmarket many times, too numerous to mention 👍 Intel® Core™ i9-13900KF - 24 Cores... Watercooling NZXT Kraken 240 RGB Black...MSI MAG Z790 TOMAHAWK...Kingston Fury Beast RGB 128GB DDR5-5600...NVIDIA RTX 4090 24GB.
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