GTN 750, bank screens, anti-virus false positive

[Nils_93 2]

39 minutes ago, RXP said:

 

@Nils_93 "Does that in turn mean I now have a 50 USD tool I can no longer use?"

Not at all and I agree with @Adrian123  in that it just mean you now have a computer you can't use a 50 USD software with.

Wow, such a competent reply, really helpful! /s

Result is the same, I can no longer use a product that I paid for. Where exactly do you inform people on your website prior to purchase about the necessity to exclude RXP from anti-virus? 

[RXP 2,338]

I believe I, and others, might have not explained to you the nature of the problem so that you can understand. I'll try to rephrase:

Any anti-virus program might flag any software at any time. There is no way to even predict when or if this will be occurring because of the very nature of the algorithms these anti-virus programs are using. They are trying to identify some "patterns" suspected to be found in known virus programs and any such pattern found in a non-infected program will flag it nonetheless.

Look at these I've just tried for example (open in new windows side-by-side to compare):

https://www.virustotal.com/gui/file/0ebf430306136dd9043160f9f576b3da385075a957afb924dd9d949a8028ae94/detection
https://www.virustotal.com/gui/file/e1c432614358fa89299e207deace296f35c1b8b4552dc639992909489ace8f0b/detection

In the 1st one, BitDefender is telling "Trojan.GenericKD.44052360" but MalwareBytes is telling "Undetected"
In the 2nd one BitDefender is telling "Undetected" but MalwareBytes is telling "Malware.Heuristic.1003"

Please note both binaries were compiled on the same system and there is little chance in case of infection only 1 would be infected, or both would be detected by the same virus. Otherwise you have to believe the reports both files are infected by so many different virus at the same time.

You might want to take the time to find information about each one of the reported virus to see what they are about and whether they are the same or different versions of the same or totally different ones.

In the meantime, you might want contacting your employer and showing him this discussion. It might help you.

You also didn't answer this:

Quote

Now I'm sorry to say this but if this computer is given to you by an employer paying you to test and develop software for them, it begs the question is this "flight simulation" related and in this case, does it have to involve Reality XP products?

 

 

Edited February 20, 2021 by RXP

[Nils_93 2]

Jean-Luc - as far as I am aware you are not my employer. So how is it your business what I do or not do with a computer that you do not own? I´ll help you out: it is non of your business, so stay out of it.

But to quote you: 

Quote

You also didn't answer this:

19 hours ago, Nils_93 said:

Where exactly do you inform people on your website prior to purchase about the necessity to exclude RXP from anti-virus? 

Especially after your explanation that a detection could re-occur at any time, you really should be more upfront about this and pro-actively inform customers. This is unacceptable.

[schaefer 1]

Got your point and will provide screenshots tomorrow regarding tie to RXP.

As a retiree th computer is privately owned and I will provide specs likewise tomorrow.

I have flown simulations since the fIrst FS versions came out, went through P3rd v3 and 4 before coming into XP11.

Used Rxp products with P3rd and would liike to continue on XP11.

Thanks

Bruce

[RXP 2,338]

@Nils_93 I don't know if this is a language barrier or anything else, but I just feel your not looking for assistance but to complain only. If I'm asking what does it have to do with Reality XP is just because if this is to be installed on your work computer, and you need to install RXP products on your work computer, instead of your personal computer, it might have something to do with your work in which case your employer might find a solution to this. Otherwise, you're doing what you want with your employer computer and you are right it is not my business, nor what I was asking for either anyhow. I'm just trying to find solutions.

15 hours ago, Nils_93 said:

you really should be more upfront about this and pro-actively inform

If you feel we should warn our customers an anti-virus could complain about our software, I'll be blunt in telling you might want to re-assess your comprehension of software development and anti-virus products. There is simply not preemptively avoidable no matter if you're Microsoft, Apple or Reality XP: any anti-virus based on heuristic could flag any other software which would match its heuristic at some point in time, and by the same token un-flag the same software a week after as if nothing happened. Simply put, what you're asking we do is no different telling people they can burn their hand if they put it in the fire. Common sense should tell any software can be flag by an anti-virus, this is a known fact for anyone using computers (even more so developers), and there is even known name for this: "false positive" (not just for computer anti-virus tech by the way).

If you're not fine with our products just let me know and I'll PM you for additional options.

Edited February 22, 2021 by RXP

[Nils_93 2]

4 hours ago, RXP said:

@Nils_93 I don't know if this is a language barrier or anything else, but I just feel your not looking for assistance but to complain only. If I'm asking what does it have to do with Reality XP is just because if this is to be installed on your work computer, and you need to install RXP products on your work computer, instead of your personal computer, it might have something to do with your work in which case your employer might find a solution to this. Otherwise, you're doing what you want with your employer computer and you are right it is not my business, nor what I was asking for either anyhow. I'm just trying to find solutions.

If you feel we should warn our customers an anti-virus could complain about our software, I'll be blunt in telling you might want to re-assess your comprehension of software development and anti-virus products. There is simply not preemptively avoidable no matter if you're Microsoft, Apple or Reality XP: any anti-virus based on heuristic could flag any other software which would match its heuristic at some point in time, and by the same token un-flag the same software a week after as if nothing happened. Simply put, what you're asking we do is no different telling people they can burn their hand if they put it in the fire. Common sense should tell any software can be flag by an anti-virus, this is a known fact for anyone using computers (even more so developers), and there is even known name for this: "false positive" (not just for computer anti-virus tech by the way).

If you're not fine with our products just let me know and I'll PM you for additional options.

I am looking for assitance - if I wouldn´t, why would I take the time to open a topic, take screenshots of my issue and describe it? If I only wanted to cause hassle and complain I´d head over to reddit/discord and just shout about my bad experience. I didn´t do that, did I?

As for the computer: I only have the machine given to me by my employer, along with the written consent that I may also use the machine for my personal business. He keeps the hardware up to spec, so why would I go out of my way and spend thousands of dollars on a secondary decent machine? Especially nowadays, where RTX cards are barely ever on shelves and if they are, they sell for hundreds above MSRP. In addition: since I am given the tools I need to work by my employer, I wouldn´t qualify for tax benefits when purchasing a second system - so no, sorry, not viable.

Regarding the warning:

I live in the EU - we enjoy very strong consumer protection here. Let me give you an example of it: For many years its been the law, that any physical item that has been purchased online/via phone/fax can be returned within 14 days for a full refund of the money - this is very well known by dealers and consumers alike ("common knowledge"). If however the dealer does not disclose this/forgets this/misphrases it, the 14 day period never starts to run. Therefore the consumer is than eligble to return the items even 1(0(0(0))) years past purchase for a full refund - despite the law being widely known.

What you call "common sense" has - up until my message -  never been an issue for me. I have plenty of games and software in my libraries, from giants like Microsoft and Adobe to games and programs developed and maintained by one person - yet this was the first encounter for me. So how would I be aware of this being an issue with potentially any software, if this is literally the first time it happend to me?

No one would be hurt by you giving this warning - but people like me, who never had this issue before, could enquire before a purchase to get more information, or do a research on their own. This would have save´d you at least this request for support.

I also think you should keep in mind that not every developer spends his days coding away new fancy .dlls in c/c++ or whatever your tool of choice is. There are plenty of developers working on the visual/effect/sound side of software and games alike. Otherwise we´d all still be enjoying 2D panels galore in FS98 and would wonder about what PBR could be good for...

I´ll be waiting for your PM.

[fppilot 4,389]

Self-removed my response due to a fresh dose of self restraint that just swept over me.  Sorry to take up so much space.

Edited February 22, 2021 by fppilot

[RXP 2,338]

6 hours ago, Nils_93 said:

So how would I be aware of this being an issue with potentially any software, if this is literally the first time it happend to me?

I believe you've already answered the question:

On 2/20/2021 at 3:57 AM, Nils_93 said:

but just so you know: I am working as a software developer in the gaming sector. I am not only paid to develope, but also given the hardware in order to test and debug new features for games.

Otherwise your anti-virus EULA and the RXP EULA should be good starting points too.

I've sent you a PM.

 

[Draggendrop 63]

Disclaimer: I am not an internet lawyer, do not play one on TV or care to be one. I am guilty of being old, purchasing software and on occassion, have read the software EULA prior to purchase.  

After reading the Legal Notice, IMHO it would appear that this matter IS the business of RealityXP. See content of "spoiler".

Spoiler

IMHO, this customer has broken his licence agreement. The computer belongs to his employer and the machine is a controlled corporate asset. The act of installing software, meant for private use, on a corporate asset, owned and administered by another individual/registered entity, for any reason, invalidates the agreement he made when he purchased the software. A customer requires special permissions from RealityXP to use the software in a commercial environment, which is what the corporate asset is. 

This individual has admitted to the installation of software, meant for private use, into a corporate asset, on a public forumm. He then has the audacity to complain that his employer's IT department has locked him out from doing basic administrative duties. Now that he, an alleged software developer without basic administration abilities, has been caught and questioned by several members of this forum, he attempts to shift blame with a poor understanding of false positives. Something is amiss with this story.

From RealityXP legal webpage
https://reality-xp.com/aboutrealityxp/legal.html

open quote
LIMITED LICENSE
Subject to the terms and conditions of this Agreement, the Company grants you a nonexclusive, nontransferable, limited right to access and use this site and to view and download the information and Reality XP software provided hereon. The information and software provided on this site are the property of the Company or its licensors and may be protected by copyright or trademark. They are provided herein for your personal, noncommercial use only, subject to the following:

1) use of the site does not transfer or convey title to or ownership of the information or software, nor are you granted any of express or implied rights to any patents, trademarks, copyrights, or trade secret information, or to the software, except that granted hereby.

2) you may not modify, distribute, sell, or republish the information or software, or use it for any commercial purpose without written permission from the Company.

3) you may not transfer the information or software to any other person without their knowledge and acceptance of these terms and conditions.

4) you agree to adhere to all applicable copyright laws.
end quote

IMHO, software purchased for private use and then placed in a corporate asset is not the intent of private use. Once the software has been installed in a corporate asset...the license has been broken.

 

Edited February 23, 2021 by RXP
edited to remove specific personal opinion; the licensing explanation is kept for reference as a general information

[RXP 2,338]

@Draggendrop You're raising valid points too, but let's leave it at that for now. I believe there is no further point to comment about this but an anti-virus by virtue of the way it works can flag any software there is past or future without any way to predict when this is happening. It might be not obvious for non technical savvy people, but it is common sense to me for any software engineer. And for those still challenging this, please, please, do download the FS2020 SDK from the FS2020 developer menu and see what happens. And then, see what also happens when you try installing it...

Edited February 22, 2021 by RXP

[markh800 0]

Hello.

please can someone tell me to get help with my reality xp I'm not very computer savvy!!! Have tried youtube and have installed correctly from all videos and scripts ,the company has working hours but no way to contact them. need someone to talk me through it.

I paid for the 750 gtn download and all  get is a black screen! the company has charge me twice and I'm sitting on a real simgear 750 that cost me $500.00  that I cant get to work!  real simgear wont refund me because I installed it.

 

[JRBarrett 3,111]

13 minutes ago, RXP said:

And for those still challenging this, please, please, do download the FS2020 SDK from the FS2020 developer menu and see what happens. And then, see what also happens when you try installing it...

An excellent point. Microsoft’s own Windows Defender does indeed flag Microsoft’s own MSFS SDK installer as a potentially dangerous download, and tries to delete it. You have to confirm at least twice that you accept the risk, and really, truly do want to keep the file!

[Draggendrop 63]

40 minutes ago, markh800 said:

Hello.

please can someone tell me to get help with my reality xp I'm not very computer savvy!!! Have tried youtube and have installed correctly from all videos and scripts ,the company has working hours but no way to contact them. need someone to talk me through it.

I paid for the 750 gtn download and all  get is a black screen! the company has charge me twice and I'm sitting on a real simgear 750 that cost me $500.00  that I cant get to work!  real simgear wont refund me because I installed it.

 

Hello markh800

The RealityXP Support Forum is hosted here at AVSIM
https://www.avsim.com/forums/forum/767-the-realityxp-support-forum/

This is the correct forum for RXP GTN 750/650 Touch...the one you are in now.
https://www.avsim.com/forums/forum/772-rxp-gtn-750650-touch/

---------------------

You appear to have three issues to address. Let us start with getting the GTN up and running. The issue is probably caused by your virus solution flagging/removing a required dll. Just to be sure, let's start with the GTN logs...

Please "copy and paste" the contents of your GTN log files into your next post in this topic. This will allow us to have better insight into what may be happening with your installation...

GTN Log files  Page 23 of 25 in Reality XP GTN User's Manual (XPlane)
...\My Documents\rxpGTN.xpl.log                                  [plugin log file]
...\My Documents\rxpGtnSim.dll.log                               [GTN sim log file]

Reality XP GTN User's Manual (XPlane).pdf  (from the product installation)
C:\ Program Files (x86)\reality XP\GTN Simulations\X-Plane\

If you require the manual, download the GTN one for XPlane from here...

RealityXP all platform manuals/drivers downloads
http://reality-xp.com/support/trainingcenter/userguides/index.html

---------------------------
In the meantime, please read through this thread wrt removing files from quarantine as well as placing exclusions on files.

Thanx

[Draggendrop 63]

4 hours ago, markh800 said:

Hello.

please can someone tell me to get help with my reality xp I'm not very computer savvy!!! Have tried youtube and have installed correctly from all videos and scripts ,the company has working hours but no way to contact them. need someone to talk me through it.

I paid for the 750 gtn download and all  get is a black screen! the company has charge me twice and I'm sitting on a real simgear 750 that cost me $500.00  that I cant get to work!  real simgear wont refund me because I installed it.

 

Hello markh800

The post above deals with the fault finding aspects to get you up and running.

This post may be of help with your payment issue. I have no idea what happened and billing is none of my business but a good first step would be to contact F1 via the "ticket" system. Explain to them, in a new ticket, exactly what you did and what outcome you would like. They have been good to me and may be of assistance here or guide you further on the matter.

Customer Service & Support
https://www.flight1.com/view.asp?page=service

Ticket System - Account Login Required
https://www.flight1.com/ticket.asp

----------------------
To save a bit of time and potentially speed the fault finding process up, would you be able to tell us ...

1] What windows version you are using for the X-Plane 11 GTN750 software

2] Are you using Windows Defender or a 3rd party malware/virus program.

3] Your initial post stated... "I'm not very computer savvy!!!"...which is fine and I imagine you can do basic tasks.  If instructions become difficult to complete though, It will be a requirement that you seek help from a family member or friend to continue. It may be an idea to line up help now for a backup.

------------------------------
As far as RealSim Gear...

Website
https://realsimgear.com/

Setup and Configuration for RealSimGear Products
http://help.realsimgear.com/en/

GTN750 Setup Guide
http://help.realsimgear.com/en/articles/2777406-gtn750-setup-guide

Thanx again..

Edited February 22, 2021 by RXP

[Nils_93 2]

As I pointed out before the GTN750 is used merely for personal use. I wanted to use it to enhance my VFR time in XP11. Not a single bit of any coporate or business involved there. My employer supplied me with the PC and ensures the safety of his network by deploying certain rules, and thats about it.

Edited February 23, 2021 by RXP
keeping on the topic