That's weird. I have my NGX It's absolutely stunning btw, how come you can't download it? I bought mine at 12:30 this afternoon and had no trouble downloading and installing it.

For everyone who is not getting an email with download links.Are you logging into your e-commerce account and looking in your order history? The download links will show up there too. I never got my email links last night but I was able to still get it by doing this.

All of my products have those links except the NGX Oh well Im sure there on it.

I've been trying to submit a ticket since last night... finally got the confirmation email but now the ticket system is super slow.. been loading for 5 minutes...

it is frustrating i know but i imagine the situation at the moment would be somewhat similar to you clearing an inbox of e-mails one by one i am downloading now and im not expecting to get it for another 4 hours because the server is still suffering in some way from what i understand. just keep trying to get a ticket through if you cant try alerting someone from the team on here maybe? -Dan Parker

Ticket system page will not load for me ?Rich

Wouldn't load for me but just started working. Try refreshing

It takes a while sometimes the system is still under fire i believe its just PMDG have managed to get some progress happening now with the help of the techs

just got an e-mail with the download in it for all those who are waiting thats the most likely first contact so keep checking inbox. thanks pmdg for being patient with keen customers feeling frustrated alike cheers! -Dan Parker

Dan, what time did you order? My order was placed at 6:27 zulu. Still have not received any e-mail. I did submit a ticket about a couple of hours ago. Jean-Jacques

Jean-Jacques give me your full name and I can see what I can do!

Jayjay i placed my order around 0430z so i waited around 9 hours for my e-mail. if you have submitted a ticket then your in the "backlog" have you been checking e-mail? thats where it will come through-Dan ParkerChriswick72 has been a big help in this thread! thanks mate!

I Bought my 737 at 22h00 pm yesterday and didn't get my download links!!i submitted a ticket about that this morning

Jean-Jacques give me your full name and I can see what I can do!

Thanks for following up with me Armen,My full name is Jean-Jacques StruyfOrder number 160754Ticket nbr 024-15CE9154-3169 Jean-Jacques

Jayjay i placed my order around 0430z so i waited around 9 hours for my e-mail. if you have submitted a ticket then your in the "backlog" have you been checking e-mail? thats where it will come through-Dan Parker Chriswick72 has been a big help in this thread! thanks mate!

Thanks Dan, so the wait will hopefully not be too long any more for me.And yes it is nice to have somebody like Armen around here, as it is reassuring to know that someone is taking care of our problem. Jean-Jacques

No Problems at all i know were all keen to get a go in this aircraft its been long awaited i cant do much but its nice to help where i can. -Dan Parker