Hey guys ive submitted 3 tickets havent heard anything i dont even know if the team has got them just looking for some light on the issue i purchased 7 hours ago and still cant download?thaks -Dan Parker

Im in the same boat, never recieved any DL links, server crapped out during my purchase last night.

Yikes! Your ticket is put into a queue! Since there is such a high volume it is taking a while for each issue to be troubleshooted. Submitting more that one ticket - I imagine - will only delay.

Guys, can you go into the ticket system and look up your ticket? I didn't realize Paul had responded to my ticket last night at 10:00PM because I just assumed the system would send me an e-mail. But he did so now I feel kinda silly.

Guys, can you go into the ticket system and look up your ticket? I didn't realize Paul had responded to my ticket last night at 10:00PM because I just assumed the system would send me an e-mail. But he did so now I feel kinda silly.

I'm checking email and the ticket system constantly, but no joy so far.

as am i, but still nothing? just wanted to know if anyone heard anything at all or how they are likely to respond... thanks guys feeling frustrated but we will get there...

Well I Bought my 737 at 7:37 pm (a funny accident) and didn't get my download links. Didn't get my support system confirmation email until about 2-3 hours later, submitted a support ticket and went to bed. I had my download link waiting for me when I woke up 6 hours later. Not bad considering. Thanks PMDG for handling the situation the best you could.

Patience is a virtue, guys. They're bending over backwards to help everyone after last night. --Isaac Magalhes

just got an e-mail with the download in it for all those who are waiting thats the most likely first contact so keep checking inbox. thanks pmdg for being patient with keen customers feeling frustrated alike cheers! -Dan Parker

Dan - won't be long now! We are currently clearing the backlog right now - sorry for the delay.

Dan - won't be long now! We are currently clearing the backlog right now - sorry for the delay.

I have never used the ticket system before, I put mine in the re downloads category was this the best thing to do?

For everyone who is not getting an email with download links.Are you logging into your e-commerce account and looking in your order history? The download links will show up there too. I never got my email links last night but I was able to still get it by doing this.

I still can't get through on the ticket system and need a DL link, what to do ?? Edit: And its not there either to the person above me :(

Got it and downloading now...thanks, guys, and best of luck looking forward.

i think they are working on all at the moment i just think its a backlog issue from what i understand?"Dan,No worries - we have a seriously big backlog which we have to manage case by case!Good luck!Armen" just recieved this message so this is the biggest issue for PMDG they are hammer and tong i believe