Recieved today from S.M support:

 

Dear Dave,

 

We are aware of this issue and it is currently being worked on by our software developers. They'll release a update through System Mechanic Professional once it is fixed.

 

 

Thank you for your time and patience. If you have any further questions, suggestions, or comments about any of our products, don't hesitate to contact us using this case. To provide for better tracking of your issue and to ensure accurate responses by Customer Care, please do not start a second case on the same issue as this may cause unnecessary delays. For your reference, your case number is xxxxxx. You may also visit Customer Care online at http://www.iolo.com/customercare.

 

Regards,

 

Andre W,

Customer Care Representative

Is this "update" supposed to patch Windows to be fully operational again without needing a reinstall or is it just to stop SM from damaging new Windows installations?

 

As I said before I am using SM normally now and it does not seem to damage Windows, so my SM must already be updated as far as damage prevention is concerned.

 

Obviously it will be a major boon if they can find a way to reactivate the voice recognition system once it has been damaged.

I can't speak for System Mechanic, but what I suspect will happen is this... they'll fix the problem that damaged SAPI, if they haven't already done so.

 

However, if they can actually "repair" the damage that was done... that I doubt will happen, but hopefully I'll be wrong.

I hope so too. I still have not gotten a response to my initial tech support request.

 

Thank you again for weighing in Bryan...

Latest......................

 

 

Dear Dave,

 

We are aware of this issue and it is currently being worked on by our software developers.. They'll release a update through System Mechanic Professional once it is fixed.

 

 

Thank you for your time and patience. If you have any further questions, suggestions, or comments about any of our products, don't hesitate to contact us using this case. To provide for better tracking of your issue and to ensure accurate responses by Customer Care, please do not start a second case on the same issue as this may cause unnecessary delays. For your reference, your case number is xxxxxxx. You may also visit Customer Care online at http://www.iolo.com/customercare.

 

Regards,

 

Andre W,

Customer Care Representative

http://www.iolo.com/customercare

Is there any news from System Mechanic regarding "FIX"

:Thinking:

Nope, but when System Mechanic fixes it (if they do or even can), I'll let everyone know in this thread.

 

Cheers,

Thanks Bryan...

Recieved today from SM......................

 

 

Dear Dave,

 

Thank you for contacting iolo technologies Customer Care department. We have reviewed your inquiry and think the following knowledge base articles will help you with your issue.

 

- Disabling ActiveCare Functionality in System Mechanic

http://www.iolo.com/customercare/kbarticle.aspx?ID=KBA-01939

 

- Disabling ActiveCare for certain periods of the day.

http://www.iolo.com/customercare/kbarticle.aspx?ID=KBA-02089

 

 

 

 

If you have any additional questions or concerns, please feel free to contact us and we will be happy to assist. To provide for better tracking of your issue and to ensure accurate responses by Customer Care, please do not start a second case on the same issue as this may cause unnecessary delays. You may find that our online Customer Care Center already has answers to many of our customers needs, and is available 24x7 at http://www.iolo.com/customercare.

 

To download the latest version of your software, visit our Customer Care Center located at http://www.iolo.com/customercare.

 

Regards,

 

Joal O

Customer Care Representative

http://www.iolo.com/customercare

Recieved today from SM......................

 

 

Dear Dave,

 

Thank you for contacting iolo technologies Customer Care department. We have reviewed your inquiry and think the following knowledge base articles will help you with your issue.

 

- Disabling ActiveCare Functionality in System Mechanic

http://www.iolo.com/...px?ID=KBA-01939

 

- Disabling ActiveCare for certain periods of the day.

http://www.iolo.com/...px?ID=KBA-02089

 

 

 

 

If you have any additional questions or concerns, please feel free to contact us and we will be happy to assist. To provide for better tracking of your issue and to ensure accurate responses by Customer Care, please do not start a second case on the same issue as this may cause unnecessary delays. You may find that our online Customer Care Center already has answers to many of our customers needs, and is available 24x7 at http://www.iolo.com/customercare.

 

To download the latest version of your software, visit our Customer Care Center located at http://www.iolo.com/customercare.

 

Regards,

 

Joal O

Customer Care Representative

http://www.iolo.com/customercare

 

Having reinstalled Windows7 I find the latest System Mechanic does not prevent "Voice" from working and I run SM often.

I still make a registry backup before any SM clean-ups though just in case they change something back.

It doesn't look like they are going to produce a fix for Windows installs that have already been damaged if that latest communication is a guide.

 

John Anderson

Interesting. I'm moving more and more toward doing a reinstall of windows. If I can be sure that once done (as mentioned by John) I can still use System Mechanic it seems the route to go though LOTS of work. Still thinking of buying an SSD to sweeten the deal.

 

Got an email today that System Mechanic 11 is coming out shortly.

 

I agree that it is probably unlikely that a fix for damaged Windows installations will happen. If it does I'm sure it will come out the same day I finish my reinstall...

Steve, If you do a reinstall, on an SSD as you suggest, if I were you, I would do a registry backup before doing any System Mechanic tune-ups.

 

I am sure you would anyway but just in case you might have forgotten!

 

Although it seems to work for me I don't know if I am just being lucky in some way, but so far SM does not damage Windows as it did before no matter how aggressively I do the cleaning and tuning.

 

Surely Sysem Mechanic 11 will most definitely be OK.(but still not "repair" Windows)

 

John Anderson

Steve, If you do a reinstall, on an SSD as you suggest, if I were you, I would do a registry backup before doing any System Mechanic tune-ups.

 

I am sure you would anyway but just in case you might have forgotten!

 

Although it seems to work for me I don't know if I am just being lucky in some way, but so far SM does not damage Windows as it did before no matter how aggressively I do the cleaning and tuning.

 

Surely Sysem Mechanic 11 will most definitely be OK.(but still not "repair" Windows)

 

John Anderson

Thanks for the reminder John! I will be very careful! Appreciate the info...I'll let you guys know how it turns out. Might be a while though.

It appears maybe System Mechanic has now fixed the problem via their "Registry Restorer".

 

Got this email from a user today:

 

 

"I have good news about restoring the registry when you use System Mechanic. I talked with their tech support and they have a registry restorer that is within System Mechanic’s program. Just to let you know, I used their registry restorer and now I have FSCrew voice once again. So if there is anyone who may have this same type of problem, you might want to let them know that System Mechanic has a registry restorer program. And they have a way of excluding the folders that you do not want System Mechanic to remove the files from the registry. That is a lot better than having to reinstall Windows."

 

 

Cheers,

I may be wrong but I think to be able to "restore" the registry in SM then one must first have saved a "good" registry copy at an earlier time, using the SM backup registry tool, and then ask SM to put that one back into action by "restoring" it if something goes haywire later.

 

 

SM won't repair a damaged registry unless it has a copy of a good one to work from.

 

John Anderson