I know the solution:

 

1. Buy FSX

 

2. Buy Airbus Extended from Aerosoft.

 

Problem solved.

 

Seriously, if i were you, i'd ask a refund immediately. These kinda developers dont deserve a damn penny about their product. s

 

Cheers

Woke up this morning and had a good read of a number of posts here before I left the house. A fair few replies are from people that have no clue what my actual role has been with Airsimmer or the situation over the last few years (I see the words 'some Forum Mod used' a lot) However that is not too surprising.

 

I said I would stay out of the thread for obvious reasons, mainly that I need to be carefull what I say while I have this commercial tag.

 

However what I will say is this, since my customer service skills are obviously lacking I'll leave it to someone else to run the forum, be on call 24/7 for tech support and put up with abusive emails.

 

I originaly joined since there was pretty much no tech support, no customer service (since most of them had been hounded out of the forum from abuse) and the company needed help.

 

While it's been fun and most defintely a joy to see a user trainsition from frustration to pure joy flying the FS skies I have to admit my view of Flight simulation and many of it's users have changed dramitacally, I don't even post here on Avsim much anymore.

 

I'm going to get back to enjoying my vacation, and with the extra free time finally get on with studying that 777 FCOM.

 

Regards

 

What's unfortunate is that you don't just reconcile the issue with the OP and agree to help him out. There still hasn't been any forthcoming reason about why this attitude was taken to him. I don't like to see anyone bullied out of anything they are trying to help with but I don't understand why a more positive outcome couldn't have been reached in this situation. I just can't see how your actions against this buyer are justifiable.

Hi Rob,

 

No matter what happened at the AirSimmer forum between you and Bristol, it would have shown for you if you came here and posted in reply to Bristol that you were sorry about how he currently feels and you'd like to make a new start and get to the bottom of this so Bristol can enjoy his purchase to the fullest.

 

You would have received a lot of credits for that. Unfortunately you chose different. On top of that you have to tell everybody about how rough you job is, how hard you work, and how many of the Flight Sim users have changed. Thereby continuing a negative downward spiral. Really a shame, Rob.

 

You really think you're the only one that has a rough job? We all have our bad days, Rob. People realize that and are willing to forget, all it takes is a "sorry". Instead you stand firmly by your earlier comments. I don't think you're doing the company you work for a favor.

 

Have a nice vacation. It sounds like you need one. :wink:

be on call 24/7 for tech support

I guess this is the only company on the market with such a support system than. But please take into consideration that when there are no bugs there is almost no support work required (maybe sometimes to seniors with helping to make an online purchase). As a customer I would simply go for a money return and post an appropriate comment at the store - now when I know the problem from the both sides. Good support is (or should be) a part of a good product in my opinion.

It's probably worthwhile to understand the legal positions of the parties. In the United States, or at least 49 of the 50 states, this would probably be handled under the Uniform Commercial Code. The UCC was actually derived from German law, so I suspect the underlying principles would be the same in Europe. (I am not sure of this, I am only licensed to practice law in two states.) However, since Flight 1 apparently is based in Georgia, it would not be unreasonable to say that the dealings with them fall under the UCC.

 

Under the UCC, unlke the common law, the rule is perfect tender. Not substantial performance, but perfect tender. That means that the seller has to deliver a product which conforms to the contract in every respect. A failure to do so is a breach of the contract. The UCC has remedies for such a breach, but the one most applicable here is revocation of acceptance. This leaves the seller with the responsiblity of non only refunding the money, but for other damages as well. Plus there are consumer protection laws which deal with things like fraud and usually have treble damages and attorneys fees. If a vendor sells a product knowing it is defective or does not function as promised, he probably has committed fraud.

 

Make no mistake here, legally the vendors are in the wrong. The consumer did everything he was required to do. He paid his money. Once he paid, the vendor had the obligation to deliver the product which had been paid for in a merchantable condition and which functioned as promised. And it's really Flight 1 which is on the hook here.

 

The consumer has no obligation to seek out technical assistance. The consumer has no obligation to beg for help. The consumer is not even required to be happy or polite about receiving a piece of crap product which does not function as promised. That the consumer does try to work with the company is above and beyond his legal duties. The act of asking for help is a courtesy to the vendor.

 

Most businesses realize this. They also realize there is a cost for providing bad service. If I go to a restaurant and get a crummy meal or bad service, there is a good chance the restaurant will comp my meal. They do this to maintai good will. Plus there is the old saw that a satisfied customer tells one person, but a dissatisfied customer tells 20. In this internet age, a dissatisfied customer can tell 1,000.

You really think you're the only one that has a rough job?

 

One more quick post before I'm out here.... I had already emailed Bristol with my decision to quit and to make it clear it's not just down to our back and forth over on the forum, this was just the final straw so to speak.

 

secondly my entire point is this was not my job! reread my last post, I volunteered to provide support for a number of years, when there last remaining tech support left I was aksed to take over.

 

Beleve me, if flight sim tech support was my primary job I would be very worried..

 

Regard

Woke up this morning and had a good read of a number of posts here before I left the house. A fair few replies are from people that have no clue what my actual role has been with Airsimmer or the situation over the last few years (I see the words 'some Forum Mod used' a lot) However that is not too surprising.

 

I said I would stay out of the thread for obvious reasons, mainly that I need to be carefull what I say while I have this commercial tag.

 

However what I will say is this, since my customer service skills are obviously lacking I'll leave it to someone else to run the forum, be on call 24/7 for tech support and put up with abusive emails.

 

I originaly joined since there was pretty much no tech support, no customer service (since most of them had been hounded out of the forum from abuse) and the company needed help.

 

While it's been fun and most defintely a joy to see a user trainsition from frustration to pure joy flying the FS skies I have to admit my view of Flight simulation and many of it's users have changed dramitacally, I don't even post here on Avsim much anymore.

 

I'm going to get back to enjoying my vacation, and with the extra free time finally get on with studying that 777 FCOM.

 

Regards

 

Rob

 

We all have our stuff. I have a rough job as well with multiple pressures as I'm sure the vast majority of us have.

 

I am willing to be the bigger person here and say sorry if anything I have said over at the AS forums has caused offence or upset to you in any way. However it doesn't change my opinion that I have said no such things, and certainly nothing personal towards yourself. I believe I have only ever posted two messages over at AS and one of those was deleted.

 

I think you would be the first to admit that the way this has escalated has been unneccessary and counter productive.

 

I have no doubt that your expertise and assistance has been invaluable to countless members of our community, however I could only speak on my own personal experience.

 

I'd also like to point out at this stage that I didn't come here with the intention of "naming and shaming" or dragging your reputation through the mire. I didn't identify you in my post.

 

I have received your email nothing that my account has been restored. I appreciate that we have got to this resolution so thank you.

 

Whether or not you decide to continue in what you do is a decision only you can make. I certainly hope for your sake that it's not as a consequence of what has happened here, as that is really not necessary. No one can tell you what to do, and I'm sure your help to others will be missed should it not continue.

 

Martin

I see, so just because you've volunteered you're allowed to provided crappy service? Perhaps you should not have jumped in in the first place. I pamper my customers no matter how foolish their mistakes may be. Customer is king, as we say in the Netherlands.

 

Like I said, I've been doing support for a long time. My customers can swear, call the company bad names, call the product bad names. I might even agree with them. As long as they don't get personal, I'll do my utter best to get the problem resolved and take their frustrations away.

 

I read some are very content with the support you've delivered. Good on you. I'm not judging you as a person; you could be a really nice and fun person to hang out with. But, frankly, I think you're doing a terrible job support wise judging from this particular case. I think you're doing AirSimmer and it's customers a favor by quitting.

 

EDIT:

 

I'm inclinded to think you are really frustrated with a lot of things, Rob. Support can do that to you, believe me, I know. I think it's best you leave this thread for what it is and take that well deserved vacation.

Bristol, Cheers and apologies on my part. As I said, happy flying, there are plenty of pinned topics on the tech forum to keep you going. Also as mentioned my decision is based on a number of things, some I think are very clear after reading numerous posts.

 

 

Time to switch of from these kinda forums...

 

I can't remember the last time I had an evening to myself just to go flying Definitely going to change that now

 

Regards

Mods - I really don't see the point in this thread being here any more. The air has been cleared between those involved and so I think it best if it is removed or at least locked.

 

Thanks

Blimey! Long thread shot up in a few brief moments. I haven't read through the whole thing, just the first page-- I need to get some work done sometime today!

 

I thought I'd chime in (with two pages of ignorance...) and mention that I've had poor service from three well known add-on developers, and been treated absolutely disgracefully by the moderator of one other forum. I avoid download purchases for the two reasons that are apparent from the first page of this thread. First, many vendors don't seem to care about after sales service-- once they have your money that seems to be good enough for them. Strangely, if they send you a disc, many seem to feel more inclined to help. Second, many electronically accessible customer service representatives suffer from the modern view of the internet being something behind which we can hide while abusing with impunity all comers.

 

I've had an experience very like that of the OP with purchases from [ ] and from [ ] though, while neither was especially helpful, they weren't rude or abusive. Since making one purchase from [ ] my email account has been swamped by junk mail (I've since set up an email account specifically for online purchases), and have been abused in the most immature manner by a moderator at JustFlight's forum.

 

At the end of the day I don't really care; I find the lack of professionalism contemptible rather than offensive. Now, when I see an addon I think I'd like to buy, it comes from retailers like Amazon or second hand from somewhere like EBay as I am no longer willing to pay for downloads.

 

Finally, some praise. The best customer service I've found has come from John Dekker and his team, and the most courteous treatment I've had at any forum, from staff or members, has been... here.

 

Cheers,

D

 

Edited to remove the names of those who irritated me after I gave them my cash...

I agree this moderator made bad support, but I don't stand for my last posts anymore as he volunteers and make it of his free time. Come on, why blame someone who does it for free?

 

I myself work for free too, with freeware models and such, but I put it to the last thing to do after everything I have to make in real life.

 

Getting paid to work is a different thing than volunteering, I would be very angry if somebody complains about a freeware model my team made (unless it's constructive criticism of course)

 

And now, who is going to be the moderator of Air Simmer?

I'm going to duck out of this topic now.

 

I've said all I have to say, I'm pleased that Rob and I have cleared the air and that I have had my access restored. I have already suggested that this thread now be locked so hopefully it will be.

I agree this moderator made bad support, but I don't stand for my last posts anymore as he volunteers and make it of his free time. Come on, why blame someone who does it for free?

 

I myself work for free too, with freeware models and such, but I put it to the last thing to do after everything I have to make in real life.

 

Getting paid to work is a different thing than volunteering, I would be very angry if somebody complains about a freeware model my team made (unless it's constructive criticism of course)

 

And now, who is going to be the moderator of Air Simmer?

 

Well, in this case the person is representing a commercial company. Whether he does it for free or for pay, is really something between him and the company. For the customer it makes no difference.

 

When one gets a product for free it's a whole different story. But when somebody has paid for a product that person has a right to good customer service no matter if the service rep makes money off it or not. Support has never been a fun job. Hardly anybody will call in and say "oh this is such a good product, customer service is so good." Most of the time you get complaints from people that are frustrated. That's support at it's best for you.

Well, in this case the person is representing a commercial company. Whether he does it for free or for pay, is really something between him and the company. For the customer it makes no difference.

 

When one gets a product for free it's a whole different story. But when somebody has paid for a product that person has a right to good customer service no matter if the service rep makes money off it or not. Support has never been a fun job. Hardly anybody will call in and say "oh this is such a good product, customer service is so good." Most of the time you get complaints from people that are frustrated. That's support at it's best for you.

 

I agree with you about that airsimmer is a commercial company, what makes it strange is that they do not have any support moderator who gets paid for this. Support would be much better in that case (probably) as they work full time.

 

I know very well about customers, I've been supporting customer in countless jobs and all is just complaining. And most of them doesn't even have a "problem", they just do not know how to use their computers, and because of this, they accuse the manufacturer I worked for. As I worked with tech support.