Big up to RealAir

[rayharris51 5]

Hi All, 

 

Just wanted to say a big up to Rob at Realair.

 

I did something really stupid last week, in a late night bleary session - I am a Duke Turbine owner. Thought, great - must take advantage of the upgrade to the B60 Duke v2,  It didn't work of course, and neither had my brain, I'd downloaded an upgrade to something I didn't have (the B60 piston Duke v1).

 

I had sent a message to RealAir asking for help, but when I found out in the morning what I had done, I wrote it off as a stupid mistake and a waste of $30. doh!

 

Later the same day Rob wrote back saying they had decided to give me the V2 Beech Duke anyway at a discount (just this time though!) and that I should be more careful in future (It does say no refunds for mistakes on the website....). 110% customer service!

 

Needless to say the Duke v2 is just about the best GA sim I have ever tried - can't speak highly enough of it. It has detailed systems modeling, superb FDE, incredibly responsive and realistic, beautiful cockpit graphics and liveries and a rare sensation of actually flying through the air, and that is a really difficult to capture in a simulation and is an absolute joy. 110% quality!

 

Best of all it rocks for frames on my antique dual core 3Gb rig with the nVidia GTS250 card.

 

Thanks RealAir!

 

Ray

 

[SteveW 1,792]

a big up to Rob at Realair

Agreed, I too have unfortunately mucked poor Rob about on occasion, and he's been over and above about it.

[Jim Padgett 11]

+1 to RealAir support... you can't do better than perfect..

[ZKOKQ 986]

Agree. Even though I have never needed support from Rob, ( which says a lot about the quality of their products  )  I would never hesitate to recommend RealAir.

[regis9 4,047]

Sounds like great service to accompany a great aircraft.  The V2 B60 is my favourite GA aircraft (in a crowded GA hanger) by far...

[Brazen 5]

Grade A company with Grade A support.

[Freaknout 11]

Great stuff.

 

I really enjoy the Lancair. A quality product and very nice to hear really good service experiences like this. The Duke's definitely on my list!

 

JJ

[robert young 2,897]

Hi All, 

 

Just wanted to say a big up to Rob at Realair.

 

I did something really stupid last week, in a late night bleary session - I am a Duke Turbine owner. Thought, great - must take advantage of the upgrade to the B60 Duke v2,  It didn't work of course, and neither had my brain, I'd downloaded an upgrade to something I didn't have (the B60 piston Duke v1).

 

I had sent a message to RealAir asking for help, but when I found out in the morning what I had done, I wrote it off as a stupid mistake and a waste of $30. doh!

 

Later the same day Rob wrote back saying they had decided to give me the V2 Beech Duke anyway at a discount (just this time though!) and that I should be more careful in future (It does say no refunds for mistakes on the website....). 110% customer service!

 

Needless to say the Duke v2 is just about the best GA sim I have ever tried - can't speak highly enough of it. It has detailed systems modeling, superb FDE, incredibly responsive and realistic, beautiful cockpit graphics and liveries and a rare sensation of actually flying through the air, and that is a really difficult to capture in a simulation and is an absolute joy. 110% quality!

 

Best of all it rocks for frames on my antique dual core 3Gb rig with the nVidia GTS250 card.

 

Thanks RealAir!

 

Ray

 

And thank you kind sir!

 

Rob

[mpw8679 428]

Grade A company with Grade A support.

+1

[CFIJose 5,485]

Their support is OUTSTANDING and they have the best FSX GA addons that money can buy.

[Dazkent 113]

I had never heard of this company and decided to look them up after reading the positive comments, the V2 B60 looks amazing so I purchased it last night. Its going to be my first payware plane I install on my new system

 

[fuelpumps 3]

RealAir has shown its quality not only for their amazing products but also their honest support for their customers, hence the whole community. 

[jarhead565 30]

I had never heard of this company and decided to look them up after reading the positive comments, the V2 B60 looks amazing so I purchased it last night. Its going to be my first payware plane I install on my new system

 

 

You will not be disappointed! When it comes to general aviation aircraft for FSX, Real Air and A2A are hard to beat. 

[EngineRoom 205]

When I've needed support with my RealAir stuff Rob has been both very prompt and very helpful.

 

Rob is a class act and has a lifelong customer in me.