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Prepar3D 3.3.5 Crash to desktop

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Hello Everyone

I trying to fly for 2 days from EBBR BRUSSELS NATIONAL to MMUN  CANCUN MEXICO
With the PMDG 777-200LR.

During the descent to MMUN I get a crash to desktop with no error ? I get very frustrated. flying 20 hours for nothing :sad:

 

my system

Windows 7 Home

Intel I7 4790@4.7GHZ

Asrock Fatality Z97X Killer

AMD Radeon R9 280X

16 GB kingston HyperX

SSD120GB for windows

SSD250GB for Prepar3D

1TB HDD for program's and data

 

My addons

GSX

PMDG 737 and 777

FS2CREW for 737 and 777

Orbx base, Vector, OpenLC Europe

ASN

EZCA

FSpassengers

My trafic Pro 2016

Pro-Atc/x

Raas pro

Aerosoft Mega airports: Brussels, Rome, Nice, Barcelona and Antalya 

 

 

Thanks in advance

Olivier

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It may also be that some of the older Aerosoft scenery installations is causing the crash.  I had this once before and it simply required me to remove an entry from one of the .xml files.  I can't remember right now what that was, but I'm sure someone will chime in with the correct info.  

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Do you have vistamar.dll activated?? This will cause ctds with no error log.

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Do you have vistamar.dll activated?? This will cause ctds with no error log.

That was it!

 

I think your Aerosoft Rome may be the issue. That was my issue at the time.

 

If the initial solutions don't help, then look for and delete the VMCX_AP.dll file located in:

 

P3D Folder/Vistamare/bin/VMCX_AP.dll

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It's a common issue the migration tool should deactivate it. But sometimes you have to do it manually

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Can't help on your crash but I highly recommend the autosave feature in FSUIPC as you can load back to where you were shortly before the crash.

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Do you have vistamar.dll activated?? This will cause ctds with no error log.

 

 

That was it!

 

I think your Aerosoft Rome may be the issue. That was my issue at the time.

 

If the initial solutions don't help, then look for and delete the VMCX_AP.dll file located in:

 

P3D Folder/Vistamare/bin/VMCX_AP.dll

 

 

It's a common issue the migration tool should deactivate it. But sometimes you have to do it manually

 

thx for the answers, i try the first solution, and if that didn't work i try to delete VMCX_AP.dll

 

i'm flying now to mmun. i let you know what the results are.

 

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i'm flying now to mmun. i let you know what the results are.

 

have fun

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Can't help on your crash but I highly recommend the autosave feature in FSUIPC as you can load back to where you were shortly before the crash.

 

 

How do you set up the autosave feature? Curious. Does it save the game every 5 minutes or so?

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How do you set up the autosave feature? Curious. Does it save the game every 5 minutes or so?

 

Open FSUIPC , go to the Autosave tab and select Autosave 'on', and the frequency of the save.  Done

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Auto save is very flexible, frequency is set by the user and can be every 60 seconds or less if you wish. You can also tell it how many to keep so as to prevent your saves files overwheming your system.

 

Auto save is only one of MANY brilliant features in FSUIPC

 

Official page & downloads here (there are free and paid for versions available). I use the paid for version.

http://www.schiratti.com/dowson.html

 

Support Forum here

http://forum.simflight.com/forum/30-fsuipc-support-pete-dowson-modules/

 

Access to documentation here

http://forum.simflight.com/topic/66137-documentation/

 

And a good Froogle video explaining it here (it also works with P3D)

 

Hope this helps

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That's a very useful feature... I find my P3D randomly crashing sometimes, especially on very long flights, this would be extremely helpful.

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That's a very useful feature... I find my P3D randomly crashing sometimes, especially on very long flights, this would be extremely helpful.

 

Yup, it's saved me a number of times in the past

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okey,

 i was flying again and after 4-5 hours prepar3D was Freezing

 

Now I found the problem

Naam van toepassing met fout: couatl.exe, versie: 3.1.0.3525, tijdstempel: 0x578f9855
Naam van module met fout: ntdll.dll, versie: 6.1.7601.23418, tijdstempel: 0x5708a73e
Uitzonderingscode: 0xc0000374
Foutoffset: 0x000ce843
Id van proces met fout: 0xb14
Starttijd van toepassing met fout: 0x01d1e4c00c67c9a2
Pad naar toepassing met fout: F:\Program Files (x86)\Lockheed Martin\Prepar3D v3\fsdreamteam\couatl\couatl.exe
Pad naar module met fout: C:\Windows\SysWOW64\ntdll.dll
Rapport-id: d12577e1-50fa-11e6-9e45-d05099267141

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Pad naar toepassing met fout: F:\Program Files (x86)\Lockheed Martin\Prepar3D v3\fsdreamteam\couatl\couatl.exe

 

This error was caused by the security software 'couatl.exe' for FSDT and FlightBeam products.  Download the latest Addon Manager from FSDT (download is shown whenever you click on any product) and install.  There are changes/updates to their products and most of the time the product is upgraded while you are running your simulator but sometimes, this causes an error and the sim crashes.

 

Best regards,

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Most likely not.  I've had two or three updates this week alone.  In any case, if you do not want to download and install the latest, go to the Menu in P3D and select Addon Manager and then click on Couatl.  Once Couatl is open, click on Restart Couatl.  If it is not there, then you will have to reinstall the Addon Manager.

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Then you will have to go to their website forums and ask for assistance.  There is no other solution to this problem.  Software developers must have a security system to protect their investments.  FSDT and FlightBeam use couatl.  Evidently your product was not properly registered.

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Hi folks

 

this is the answer from FSDT

 

 

Your problem is not caused by any of our products or GSX. Yes, I can understand that, just because you see a crash report from Couatl.exe, you are assuming it was the cause but in fact,  it's the victim of it.

You said you had a Crash to Desktop and Couatl.exe, by definition, being an external .EXE, CANNOT (not even in theory) crash your sim. Only an in-process .DLL, like an airplane Gauge for example, can do that.

So, the crash log only indicates that, your sim crashed to the Desktop ( it would have crashed anyway ), most likely because it exhausted its memory after a long flight, and BECAUSE of this, the sudden shutdown made Couatl.exe to crash, most likely because it was never able to receive message from the sim announcing a shutdown so it could shutdown itself properly.

 

and this is a new log after another crash (freezing with windows error report)

Foutbucket 933228502, type 25
Naam van gebeurtenis: APPCRASH
Antwoord: Niet beschikbaar
Id van CAB-bestand: 0

Handtekening van probleem:
P1: Prepar3D.exe
P2: 3.3.5.17625
P3: 5758bb31
P4: ntdll.dll
P5: 6.1.7601.23418
P6: 5708a73e
P7: c0000005
P8: 00032751
P9:
P10:

Bijgevoegde bestanden:
C:\Users\Olivier\AppData\Local\Temp\WER4A90.tmp.WERInternalMetadata.xml

Deze bestanden zijn mogelijk hier beschikbaar:
C:\Users\Olivier\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Prepar3D.exe_dfb94ff02d16e88d74748d1cb7b64a82b6bd4110_13c1ecc9

Analysesymbool:
Opnieuw zoeken naar oplossing: 0nRapport-id: 1e7bea14-53b0-11e6-80b6-d05099267141

 

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I found it !! FS2CREW pmdg777 was the cause of the crash. this night flown from Brussels to Cancun with no error / freeze.

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