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Hi, does anyone else have problems contacting and getting replies from pcavaitor.com. I have bought many megasceneryearth downloads over the past 12 years, but when ever there is a problem, they rarely reply. I sometimes wonder if there is anyone there to respond to a query.

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in the past Mark at PC Aviator has always been very helpful, but over the past year or so there is no phone answer.   Feels like they're slowly shutting down.  

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I have used these guys for circa $400 of stuff over the years, never needed to contact support so didn't realise how much they suck.   They WILL NOT respond to any emails or attempts to contact them, and although they do have a support line, they WILL just leave you on hold, every time.   

There's nothing you can do about it, just learn from mine and others mistakes and go elsewhere, there are plenty of other options.

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I've come to the same conclusion.

I've sent emails, I've left voicemails. Just today I called and got their "you have reached at a time where we are closed" and it was 3:00 PM on the east coast (they close at 4:00).

I appreciate their weekly 10% but at this point, your best bet is to avoid them. Should you ever require any post-sales support, you're out of luck.

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Suggest buying from their "down under" brother or sister, somethings better pricing and improved customer service.

Darryl

 

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I have suffered the same experience. No customer support at all. They really suck. Not by phone, not by email. Don't trust them. Don't fall for it. Once you pay, say goodbye to your money. Very bad practices. I will never buy anything from them. Their products aren't worth it anyways.

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I use pcaviator.com.au

Dean always answers support emails.

 

Cheers,

Mark

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29 minutes ago, newtie said:

I use pcaviator.com.au

Dean always answers support emails.

Sure does.  Night and day difference between the AUS and US sites.

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The us site is very slow to update products as well...still no new A2A new v4 a/c, other resellers do.. :(

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3 minutes ago, kevinfirth said:

The us site is very slow to update products as well...still no new A2A new v4 a/c, other resellers do.. :(

Sorry, but this is not true. They have been very quick to update the downloads recently when a lot of the developers have issued P3D v4 installers.

Actually, PC Aviator AU is a nightmare. I bought Ibiza X Evoluation in 2015 and they still have version 1.01 on the download page. There have been 4 updates since and the most current version is 1.05. I will never again buy at PC Aviator AU.

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29 minutes ago, carlito777 said:

Sorry, but this is not true. They have been very quick to update the downloads recently when a lot of the developers have issued P3D v4 installers.

Perhaps you are a shareholder with a vested interest?

PCaviator.com has not updated their A2A aircraft yet, because I've checked my Cherokee purchase from them and only the C172 was listed.  However, Justflight have updated their products, because I've already downloaded my C182 v4 update from them. 

It is true....they are slow to update.  Guess where my future purchases are going to be from?

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43 minutes ago, kevinfirth said:

Perhaps you are a shareholder with a vested interest?

Yeah, right... 

The new installers were released when? 24 hours ago? Give me a break...

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3 hours ago, carlito777 said:

Sorry, but this is not true. They have been very quick to update the downloads recently when a lot of the developers have issued P3D v4 installers.

Actually, PC Aviator AU is a nightmare. I bought Ibiza X Evoluation in 2015 and they still have version 1.01 on the download page. There have been 4 updates since and the most current version is 1.05. I will never again buy at PC Aviator AU.

Can't speak to installers.

Can speak to customer service on the American side.

0

Search the forum.

 

Cheers,

Mark

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9 hours ago, carlito777 said:

Yeah, right... 

The new installers were released when? 24 hours ago? Give me a break...

Well JustFlight can manage it....I'll go where the customer service is...

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Me to, have never received a reply to my emails seriously in this day and age who does that? I urge everyone not to buy from them on risk alone. 

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On ‎16‎/‎06‎/‎2017 at 11:19 PM, carlito777 said:

Yeah, right... 

The new installers were released when? 24 hours ago? Give me a break...

Hi Carlo,

Just another update, 2 days ago I sent a polite email asking how long it would take to get the new P3D4 A2A products available.  Guess what...no reply, and they're not yet available.. :(

 

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18 minutes ago, kevinfirth said:

Hi Carlo,

Just another update, 2 days ago I sent a polite email asking how long it would take to get the new P3D4 A2A products available.  Guess what...no reply, and they're not yet available.. :(

 

I have bought a couple of add-ons at PC Aviator that have been updated to a P3Dv4 version and they are all available by now. Give them a couple of days. It's weekend! They are not the quickest or most responsive but they have the best prices. As long as they make the updates available at some point, I'm ok. If you want prompt updates then you must buy via the developer directly.

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2 hours ago, carlito777 said:

I have bought a couple of add-ons at PC Aviator that have been updated to a P3Dv4 version and they are all available by now. Give them a couple of days. It's weekend! They are not the quickest or most responsive but they have the best prices. As long as they make the updates available at some point, I'm ok. If you want prompt updates then you must buy via the developer directly.

Granted they are not bad guys like Vladimir Putin or ISIS, and they may be marginally cheaper, but I'll happily pay the extra £ or two for a retailer who communicates well.  Just my personal preference, the lack of a PA28 for me in v4 isnt the end of the world.

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I purchased MSE Virginia V3 on Saturday.  Tried to install it but had three files that were corrupted.  Sent an email to support as shown below.  Appears to me they have quick responses to support inquiries:

MegaSceneryEarth <support@megasceneryearth.com>

10:44 AM (1 hour ago)

to me

Hello Mr Young,

Thank you for notifying us.  The owner, Robert Ferraro has been informed and is correcting the problem.  We will get back to you when the files are fixed.

Sincerely,

Customer Service

MegaSceneryEarth

From: Jim Young
Sent: Saturday, June 24, 2017 3:20 PM
To: megasceneryearth@pcaviator.com
Subject: VirginiaV3 Invalid Files

I have downloaded all of VirginiaV3 just released today.  Three files are invalid and will not open -

012 of 019

014 of 019

018 of 019

I have tried 3 or 4 times and get the same error.

Best regards,

Jim Young

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Another response!

MegaSceneryEarth <support@megasceneryearth.com>

12:06 PM (19 minutes ago)

to me

Dear Mr Young,

New files needed to be uploaded.  They will be complete and ready to download in 4 hours.

Sincerely,

Customer Service

MegaSceneryEarth

So far I have never had any problems whatsoever getting a quick response to my issues.  I have found that if the question asked has already been posted on the download site or in download materials, they will not respond.  In other words, they want us to do some research first, look at FAQ's, manuals, etc.  I found this out once when I was purchasing MSE products for every State in the US and accidently bought the same State twice.  Asked for a refund to their support link and got no response.  I was livid!  I then did some research and it states on their site there is no refunds for duplicate purchases (or something like that).  Fortunately the duplicate scenery came with another scenery on sale so it was not a major loss. 

Best regards,

Jim

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My experience has been the same as Jim's. Quick responses to support issues.

Dave

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The difference is I used the support form on their webpage rather than sending an email to them.

Clearly they do respond to emails but don't look at the contacts through their webpage at all.

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