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Dear folks,

some users have experienced issues with the Remote MFDs/EFB of the QW 787 where the content of the display would be displayed multiple times but very small in size.

While we haven't figured out the root cause yet, there is a simple fix to this:

  1. Run the QW Dispatcher
  2. Unselect the High Resolution option (if you had it selected before - basically just invert the selection)
  3. Close the Dispatcher
  4. Run the Sim and load the QW 787
  5. Close the Sim
  6. Run the Dispatcher again and re-select the High Resolution option (just invert it again)

Now it should work correctly.

I'll also forward this information to QW to see if they can troubleshoot it some more.

qw_bug.jpg

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I went on simservers web site and it doesn't claim to support the QW787.  There are no instructions on how to use it.  My interest is to use it on for EFB.  QW just says to look for more info on their site, where?

Gnacino

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Hello guys, best.

I´m trying to set to QW789 the CDU in a tablet.

No instruction on their mainpage, someone?.

regards.

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42 minutes ago, ferangel2000 said:

Hello guys, best.

I´m trying to set to QW789 the CDU in a tablet.

No instruction on their mainpage, someone?.

regards.

Gentlemen,

only a few threads below this one you will these 2 postings:

and
I hope this helps.

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Also, the app won't display anything if you're in 2D view (or will not update if you switch to 2D view). 

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Tried everything I can think of, but I'm stuck with only the keypad.  I don't get the MFDs AT ALL!  Not small, just nothing.  I have tried a tablet, my phone and my other monitor.  All the same.  I've tried the whole low then back to high resolution.  

Any suggestions???

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HI,

I've got exactly the same issue as Andrew. Only the keypad shows on iPad Pro. No MFD small or large, 

I also did the cycling of the high res checkbox as advised.

Regards,

Vlad

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2 hours ago, vkupchyshyn said:

HI,

I've got exactly the same issue as Andrew. Only the keypad shows on iPad Pro. No MFD small or large, 

I also did the cycling of the high res checkbox as advised.

Regards,

Vlad

Hi Vlad,

are you running P3D as Admin?

If so, please send me your logfile.

Thanks

Mark

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1 hour ago, marcom said:

Hi Vlad,

are you running P3D as Admin?

If so, please send me your logfile.

Thanks

Mark

Hello Mark, same here, 3 computers, diferents cities and the same isuee. Just the keypad in a small size ( in the the three pc´s).

 The recomendation for QW dispatcher dont work.

Tks in advance.

(btw, p3d in adm mode)

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Ok folks,

anyone experiencing these issues, please send me your logfiles.

The manual explains the process.

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mark - When I try and use the plane from the 2D viewpoint (i.e., without the VC), the app does not update, and only the keyboard shows (i.e., a similar symptom to the others above).

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5 hours ago, Bryn said:

mark - When I try and use the plane from the 2D viewpoint (i.e., without the VC), the app does not update, and only the keyboard shows (i.e., a similar symptom to the others above).

While it looks similar, the underlying cause is different. You need to be inside the VC for the update to work.

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On 3/28/2019 at 2:31 PM, ferangel2000 said:

Hello Mark, same here, 3 computers, diferents cities and the same isuee. Just the keypad in a small size ( in the the three pc´s).

 The recomendation for QW dispatcher dont work.

Tks in advance.

(btw, p3d in adm mode)

Ok guys - some updates from my side. First of all, thank you very much for sending me your logfiles - this helped me isolate the issue.

There seems to be a bug / problem in the QW787 dispatcher where the 'HD Flag' is not saved for each livery. I was able to reproduce the issue mentioned here for a 'Virgin Atlantic' livery for the 787-9 while at the same time the stock livery for the 787-8 worked.

I'll let our friends over at QW know about this.

In the meantime, here is a temporary version with a hotfix for this:

http://www.flightsimapps.com/files/not_released/simserver_29-mar-19-221135.zip

Should anyone run into problems concerning the black screen, please let me know.

Note - the issue mentioned at the top still remains - might be also related to the Dispatcher.

Regards

Mark

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Posted (edited)

Interesting. I have EFB and MFK working perfect on two iPads. (iPad Mini and 12.9"' Pro). It was easy to create shortcuts and it works with no issues. 

Edited by skysurfer

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Thank you for letting us know about the workaround. This suddenly happened to me as well and I didnt know if it was something I did to break it.

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Posted (edited)

Mark, I was out of town for business and wasn't able to send you log files.  I tried the hotfix you posted, but I'm still getting a completely black screen on my devices.  The keypad seems to work fine (push a button and it works in the sim), but no displays at all in the sim.  I have NOT upgraded P3D to v4.5...still on v4.4.  I'm sending you my logfile.

Edited by Andrew Hafey

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On 4/14/2019 at 7:13 AM, Andrew Hafey said:

Mark, I was out of town for business and wasn't able to send you log files.  I tried the hotfix you posted, but I'm still getting a completely black screen on my devices.  The keypad seems to work fine (push a button and it works in the sim), but no displays at all in the sim.  I have NOT upgraded P3D to v4.5...still on v4.4.  I'm sending you my logfile.

Same here - it has been more than a month and I haven't been able to use the QW MFDs.. Hotfix did not work for me. I thought QW was supposed to look into this. Any news?

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None on my side.  Had to give up on it unfortunately.  I really hate paying for apps and then getting no feedback from the maker after multiple people say their first fix didn't work.  😞

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2 hours ago, Andrew Hafey said:

None on my side.  Had to give up on it unfortunately.  I really hate paying for apps and then getting no feedback from the maker after multiple people say their first fix didn't work.  😞

Gentlemen,

I'm sorry if you have the feeling your are being ignored - you are not.

I'm in contact with QualtyWings VP to troubleshoot the problems you are seeing.

While doing so, I have found another instability: if you disable Real Light in the dispatcher, data is stopped from being sent to my application. Unfortunately, this is also out of my control.

But please rest assured you will not be ignored - we are committed to fixing the issues to make it work for everyone.

Stay tuned.

 

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1 hour ago, marcom said:

if you disable Real Light in the dispatcher, data is stopped from being sent to my application

That might be the reason for me as I am operating in SLI environment and TFDI never managed to cure the flickering, which SLI users have been experiencing with Real Light since its release.  

  • Upvote 1

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40 minutes ago, vkupchyshyn said:

That might be the reason for me as I am operating in SLI environment and TFDI never managed to cure the flickering, which SLI users have been experiencing with Real Light since its release.  

Well there we go!

Any way you can test that by temporarily activating RealLight and see if that resolves it for you?

Many thanks

Mark

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So for me this appears to be a version issue.  It "broke" for me this morning after working for some time.

1.  Changing to HD textures I get black screens altogether

2.  Reverting back I get the smaller displays referenced above

This was with the latest 5.3 I believe.  So I found my original files (backup) and renamed the remoteserverupdater.ex to .bak and launched Version 5.1.  Sure enough everything was back to normal.  Only issue is I can see that the  remoteserverupdater.ex file was already recreated meaning for QW to work I need to maintain an old version and delete that file prior to launching otherwise Simserver will be overwritten every time.

-Paul

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1 hour ago, psolk said:

So for me this appears to be a version issue.  It "broke" for me this morning after working for some time.

1.  Changing to HD textures I get black screens altogether

2.  Reverting back I get the smaller displays referenced above

This was with the latest 5.3 I believe.  So I found my original files (backup) and renamed the remoteserverupdater.ex to .bak and launched Version 5.1.  Sure enough everything was back to normal.  Only issue is I can see that the  remoteserverupdater.ex file was already recreated meaning for QW to work I need to maintain an old version and delete that file prior to launching otherwise Simserver will be overwritten every time.

-Paul

Hi Paul,

it is always possible that I accidentally caused a regression, but I didn't recently touch part of that code. Can you please reverify your findings? Ie run the 787 in P3D and then first use the old SimServer version and see if that works. If so, let the auto updater do its thing and recheck with the latest version without restarting P3D at any point to make sure we isolate the test scenario.

It would be great if you could share your findings here.

Thanks

Mark

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Hi Mark, same thing, if I let the updater run (shows 5.3 after update) and change nothing else I lose my QW functionality as described above.  Minimize P3D, exit SimServer, launch old version (5.1) with updater disabled and works fine...

It's brilliant when it is working too, thank you! 

-Paul

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25 minutes ago, psolk said:

Hi Mark, same thing, if I let the updater run (shows 5.3 after update) and change nothing else I lose my QW functionality as described above.  Minimize P3D, exit SimServer, launch old version (5.1) with updater disabled and works fine...

It's brilliant when it is working too, thank you! 

-Paul

Thanks Paul for checking.

Can you please confirm the exact version number that works?

(Right click the icon and then about)

That will help me track down the changes I did.

Many thanks

Mark

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