I, too, think the "fix" here is to add a short note to HiFiSim's website next to the link to SimMarket stating that the user is leaving their website and that SM's Euro-based pricing might differ from HiFiSim's USD-based pricing due to fluctuating currency exchange rates and the fact that SimMarket pads the price a bit. Aside from bending over backwards after the fact there's nothing else HiFiSim can do about this issue, really. They HAVE to assume that their customerbase has atleast some rudimentary knowledge of how the world (and web) works.This has never been a problem for me, personally (and I'm a happy HiFiSim / SimMarket customer), but it's clear that not everyone will notice that they've left HiFiSim's website and entered a completely different company's website that has nothing to do with the developers - aside from selling their product.CanadaOne gave us a perfect example of this problem:> If it says $37.99 on page one, then 33 Euros on page > two, Joe Customer is going to assume, fairly, that > the page one price is the one he is going to pay.Clearly Joe Customer here has not realized that they have not moved from "page one" to "page two", but from "page one" to a completely different company's "page one" and the price quoted on the "first page one" can not be guaranteed to match the price on the "second page one" since HiFiSim is not in a position to speak on behalf of SimMarket (or the other way around). It's like going to a store, picking up a product price tag and all, walking across the street to another store and then wondering why the second store charges more even thought the first store's price tag clearly states a lower price.So, for the sake of ALL Joe Customers out there, I think a small note in bold red letters next to SimMarket's link is in order.

So by your arguments then I could take a lot of US companies to court, because a lot will say ie $30 but because I'm in the UK I get hit that plus VAT @ 17.5% totall another 3X$1.70 ? If they don't show the price in full to me I should pay tbe price they charge you guys. Sorry chum but this is the world of international business, it's not their fault the dollar is doing crap right now. Actually it means at the moment we are the winners over here because if I buy something in dollars which on the Internet is common, then I get a better deal on stuff from the US than I do on European stuff, which unfortunately for you means you're worse off. I normally wait for a crap dollar before I buy anything that costs like 30 bucks upwards, as then it's a lot cheaper.

It's interesting how this thread has changed. It began as complaint about the disgraceful behaviour of SimMarket for selling a 33 Euro product for 33 Euros and then not giving a refund when its conditions make it clear that it doesn't give refunds.It seems to have moved to complaining about the ActiveSky developers for not putting a warning on its site about SimMarket's pricing. (Perhaps the Active Sky developerr should refund the price???)What it does show that there are many "Joe Public"s out there who don't bother to check even the simple details of their purchase (price and refund policy) and then complain about the supplier, instead of recognising their own errors.

I don't think anyone should be trashing anyone. And I do appreciate the company reps posting their thoughts here. That shows style.All of this could be fixed with a clear price policy posted on page one. Nothing visualy grotesque, just some normal-sized small print that says the advertized price is subject to changes beyond our control and offer a quick link to a currency exchange site. Other sites have done this. It offers clarity the consumer, and a consumer making a clear choice just might be a repeat customer.As for all this "well, if you go to Spain with two apples on Tuesday but try to trade them for three oranges from France on Wednesday", it doesn't apply. What applies here is clarity in pricing policy. A few very short words of explanation to the consumer about what he will have to pay. I really don't see the problem. If these companies can put together such sophisticated software, someone in the office must be able to come up with a simple and clear price structure for Joe Consumer. I mean, it is like their jobs depend on it. ;-) Thanks again to the reps for posting.

Can't be a `clear price policy` for goods sold overseas in to markets which also add local taxation and exchange rate variations, unless governments act. Bit much blaming a developer or distributor for that one!We wanted a global economy for our global flight sim. We got it. Now underatand how it all works.Allcott

Sorry, I don't buy it for one nanosecond that this is an insurmountable problem.$37.99**** Listed prices on this site are subject to changes beyond our control. Please use this link (link here) for daily currency exchange rates. Thank you.I just solved 90% of the problem in about, oh... twenty five seconds and I don't even work for the company.Clarity and information. That all it takes.

Exactly.When I travel in Europe and use my credit card I'm charged in Euros but billed in

Never mind consequences, think `benefit`. I saved

Report to Better Business Bureau

This is how you do it. Top right hand corner.http://www.flight1.com/products.asp?product=active6

Sorry, double post.

>Report to Better Business BureauWhy? Simmmarket is not incorporated in the US or Canada? Its trading standards have nothing to do with America. Only Europe, where we are all entirely comfortable with foreign purchases and the impact of local taxes and exchange rates, which means prices shown in Euros are still not consistent across member states.And of course a dollar is a foreign exchange to us. And its weakness against other currencies is really helping us buy stuff from the USA cheap, although it's not as advantageous as 12 months ago, but the market fluctuations between the Euro and the Dollar, and Sterling and the Euro, mean there are still substantial savings to be had if you buy smart. Allcott

>> When I travel in Europe and use my credit card I'm charged in Euros but billed in

You chose to buy from a site that quoted 33 Euros and said it didn't give refunds. When it charges you 33 Euros and won't give you a refund you complain about its behaviour - see your original post. Incidentally where in the emails you posted did SimMarket "say too late, sorry, not our problem,"? As far as I can see it pointed out that it had charged you its quoted price and that it doesn't give refunds in accordance with its published terms of business There are many web sites that offer price comparisons. These usually show a range of prices for the same product. Do you expect that if you buy something from a shop and then find you could have bought is cheaper elsewhere that the first shop should refund the difference or even give you a full refund?Frabkly, you need to accept that you made a mistake and stop blaming others.

What did you solve?My UK newspaper gives 21 tourist exchange rates against sterling. This number is only a fraction of the total number of exchange rates. Are you suggesting that flight simulator developers' sites should provide exchange rate calculations for all the world's currencies? Even to provide for a few currencies would require either manually updating them or subscribing to a site providing up-dated exchange rates online. Either way, is it really necessary? Are FS enthusiasts generally too stupid to work it out for themselves?