Since FSDT's support interest seems to be waning, I would like to know how many users of GSX have had the following issue and if so, how, if at all did you resolve it;

When activating a jetway, either to the aircraft or before departure, there is a red light, some times 2 lights, one in each corner of the jetway, above the door, which would flash (in FSX) to indicate the jetway is in motion. In P3d v5 (my install anyways), they remain off. Any ideas or suggestions?

 Thanks

Edited September 9, 20205 yr by Boeingnut

I'm not sure I agree with the premise that FSDT support is "waning."  Did you ask this question in their forums?  I looked and do not see it asked there.

My suspicion is that it's probably a DX12 issue. 

I don't know what kind of nonsense are trying to imply with FSDT support is "waning". The support forum is constantly checked DAILY, as usual, and each and every message is being replied to.

Assuming you are "Michael1" on our forum, you posted this only YESTERDAY, at 3:55 AM, then you posted AGAIN the SAME day, and you posted AGAIN today, without even waiting for an answer, this is nonsense, not even 24 BUSINESS hours have passed since your first post, yet you posted again twice soliciting a reply.

We'll obviously check this, and we'll obviously reply to it, but it's so using the term "waning" support, because you haven't got a reply in less than one day.

34 minutes ago, Boeingnut said:

Since FSDT's support interest seems to be waning, I would like to know how many users of GSX have had the following issue and if so, how, if at all did you resolve it;

When activating a jetway, either to the aircraft or before departure, there is a red light, some times 2 lights, one in each corner of the jetway, above the door, which would flash (in FSX) to indicate the jetway is in motion. In P3d v5 (my install anyways), they remain off. Any ideas or suggestions?

 Thanks

THAT is really redicoulous and respectles behaviour. Why on earth are people doing and acting like this? Even if their is a bug.....give the devs a chance.  

The title of this topic is misleading  and incorrect. I got already irritated by reading the OP and than seeing that it is probably a small bug....why this topic title? 

In my opinion a apologize is necessary and don't bring is customers in such a bad light!

Very sad.

Marcus

Edited September 9, 20205 yr by mpo910

16 minutes ago, w6kd said:

I'm not sure I agree with the premise that FSDT support is "waning."  Did you ask this question in their forums?  I looked and do not see it asked there.

My suspicion is that it's probably a DX12 issue. 

Yes I did, and as usual, you have to make some noise before Umberto responds in his usual rude manner. I'm not the only one who has had to make noise And it's the second time I've posted this- the last was 2 months ago and hey! No answer then either, so he's misrepresenting the level of support. Just needed to know if anyone else has this problem or if it's something on my end. You may be right about DX12, because GSX has pronlems with render to texture in P3d v5. It's a minor problem dealing with jetway logos.

1 minute ago, mpo910 said:

THAT is really redicoulous and respectles behaviour. Why on earth are people doing and acting like this? Even of their is a bug.....give the devs a chance.  

In my opinion a apologize is necessary and don't bring is customers in such a bad light!

Very sad.

Marcus

It's the second time I've made the request- the first was over 2 months ago and received no answer. Please know all the facts.

I own GSX products from FSDT and I have to say their support is brilliant... Umberto (Virtuali) always reads the post and replies when he needs to... Wish other product companies would do the same.... Some people may not always agree with his response, but most of the time there are many components to a Flight SIM and GSX most of the time is not the culprit...

Just my 2 cents, agree or not... no issue...

1 minute ago, Boeingnut said:

It's the second time I've made the request- the first was over 2 months ago and received no answer. Please know all the facts.

IF THAT is for you a normal way to get help...they should ban you. This is one of the most redicoulous reasons I have ever seen here. 

Stop this and start acting respectful.

Umberto is really responsive and his product is great.

Marcus

6 minutes ago, Boeingnut said:

It's the second time I've made the request- the first was over 2 months ago and received no answer. Please know all the facts.

I knew that something was wrong by only reading this topic title and than reading the topic itself with probably  a small bug reported.  That is really misleading and should not be tolerated.  It upsets me seeing people acting like this and stating such nonsense. 

Marcus

22 minutes ago, mpo910 said:

I knew that something was wrong by only reading this topic title and than reading the topic itself with probably  a small bug reported.  That is really misleading and should not be tolerated.  It upsets me seeing people acting like this and stating such nonsense. 

Marcus

Doesn't take much to trigger you does it? Here is my original question :

I would like to know how many users of GSX have had the following issue and if so, how, if at all did you resolve it;

When activating a jetway, either to the aircraft or before departure, there is a red light, some times 2 lights, one in each corner of the jetway, above the door, which would flash (in FSX) to indicate the jetway is in motion. In P3d v5 (my install anyways), they remain off. Any ideas or suggestions?  If you don't have an answer and are simply here to throw gas on a fire, please don't. It is irrelevant to the problem at hand.

36 minutes ago, Gadget FPV said:

Some people may not always agree with his response, but most of the time there are many components to a Flight SIM and GSX most of the time is not the culprit...

I have no idea of the source of the issue-and I'm not assuming it's GSX only that for whatever reason, that function wasn't working in P3d v5. Someone mentioned a DX12 conflict, which might be closer to the truth. However, other lighting in GSX is working, so I'm just seeing if anyone else has had this issue

12 minutes ago, Boeingnut said:

I have no idea of the source of the issue-and I'm not assuming it's GSX only that for whatever reason, that function wasn't working in P3d v5. Someone mentioned a DX12 conflict, which might be closer to the truth. However, other lighting in GSX is working, so I'm just seeing if anyone else has had this issue

Umberto has explained on the P3Dv5 topic on their forums that P3Dv5 uses the DirectX12 engine unlike P3Dv4's DirectX11 engine. They both have small quirks and differences, but the main issue is that R2D (Render2Texture) was made using DirectX11's framework and thus, will not work with DirectX12 games. P3Dv5 is a DX12 game, so things like jetway signs, ground vehicle liveries, and presumably jetway lights/effects will not work with P3Dv5 as those features are not properly made to work with DirectX12 yet. All you can do is wait for FSDT to update GSX's R2D feature to work with DirectX12, and then hopefully those issues will be fixed. They are working on other projects, mainly porting GSX and KORD to FS2020, so give them some time. Umberto has 39000 posts/replies on the FSDT forum, so at least he is making an effort to reply to most people's problems/questions.

Edited September 9, 20205 yr by arwasairl

7 minutes ago, Boeingnut said:

Doesn't take much to trigger you does it? Here is my original question :

I would like to know how many users of GSX have had the following issue and if so, how, if at all did you resolve it;

When activating a jetway, either to the aircraft or before departure, there is a red light, some times 2 lights, one in each corner of the jetway, above the door, which would flash (in FSX) to indicate the jetway is in motion. In P3d v5 (my install anyways), they remain off. Any ideas or suggestions?  If you don't have an answer and are simply here to throw gas on a fire, please don't. It is irrelevant to the problem at hand.

Many Avsim members are triggered by inflamatory and inaccurate topic titles. And as for anyone else throwing gas on a fire, you chose to do exactly that.

If you did post your problem on the FSDT forum 2 months ago, and got no response after a reasonable time, perhaps a week, then you could have followed up your problem with a second, polite, post on the same forum. That would have been more useful and constructive, than waiting 2 months and posting here under the title you have used.

1 hour ago, Boeingnut said:

And it's the second time I've posted this- the last was 2 months ago and hey! No answer then either, so he's misrepresenting the level of support

My forum post count, as of today, is 39422, and users in total opened 22110 topics meaning, on average, each topic is being replied to at least twice THIS is the "level of support" I do, without "misrepresentation".

"On average", obviously mean there might be SOME post ( out of 22K, it possible ) that might have been missed, and I find very offensive when the numbers are so overwhelming telling the real story about the "level of support", that you used your particular case one your post being missed as an indication of anything.

Maybe it was just a trick trying to get more attention ? I checked all posts you made, and I can see basically all of them which contained support questions HAVE been replied to so, you KNOW about the real level of support, that's why it's even more hurtful you used this specific case of one, single message of 2 months ago that must have gone missing trying to make some kind of point.

Without even mentioning that both the message from 2 months ago and this one, were posted in the wrong section of the forum, the "general" section, instead of the GSX section. That might explain why they haven't been noticed as quickly as they usually are when they are posted in the correct section.

And yes, sometimes (like every 2-3 months ) I do a general clean-up, moving hundreds of posts posted in the wrong section to their proper section, to make the forum easier to search for everybody, and then it's usually when posts posted in the wrong section are being noticed.

Edited September 9, 20205 yr by virtuali

I appreciate that Umberto takes time to reply in his forum and others.  @virtuali Do you still plan to release updates for P3DV5, or are you focusing all your resources right now on MSFS.  I understand either way.  Just curious. Some of us haven't exactly been converted over to the other side.  Especially those of us who fly airliners.