Greetings, 

I am in the middle of a MSFS CTD Start-Up crisis with a question on options. I am unable to start MSFS and desire to change online services from ON to OFF. I have already re-installed and reset and continue to receive the following error:

"Due to an unexpected error, your game license cannot be authorized. To access the online services, make sure to sign into the Microsoft Store and to Microsoft Flight Simulator with Xbox Live account that was used to purchase Microsoft Flight Simulator."

Again, I am not able to start MSFS and unable to change options in the conventional manner. I fear settings are all stored on the cloud and not able to be accessed. Is there another way to access and change? 

Many thanks. 

You can't just log out and log back into xbox app?

7 minutes ago, ryanbatc said:

You can't just log out and log back into xbox app?

I've done that multiple times; it's hopeless. 

My sim CTD'd a couple of times this morning as well. GSX ans the Fenix app weren't starting. I found that my exe.xml was missing. I restored a backup copy of it and that's what kicked off the CTDs.

Now that I am in sim again, most of my settings are correct, but a few were wrong. Real Time AI traffic turned itself on, and the basic controls icon appeared in the handlebar. 

MSFS is possessed this weekend.

1 minute ago, MDFlier said:

My sim CTD'd a couple of times this morning as well. GSX ans the Fenix app weren't starting. I found that my exe.xml was missing. I restored a backup copy of it and that's what kicked off the CTDs.

Now that I am in sim again, most of my settings are correct, but a few were wrong. Real Time AI traffic turned itself on, and the basic controls icon appeared in the handlebar. 

MSFS is possessed this weekend.

I wish it was "...this weekend"; I'm on day 5. 

Ouch. That stinks.

Oh... And GSX won't control jetways today, either.

Edit: The Fenix EFB won't control them either. ATC did it.

Edited February 4, 20233 yr by MDFlier

This has happened to me before (same error message).

I opened up the Xbox app manually, and the Microsoft Store app.  I logged out of both and back in.  Restarted my PC and all was well.

The "non-authorization" of your MSFS licence is perhaps more related to the MS Store app. The Xbox app pulls data from the Store account.  so, worth a try maybe.

13 hours ago, JYW said:

This has happened to me before (same error message).

I opened up the Xbox app manually, and the Microsoft Store app.  I logged out of both and back in.  Restarted my PC and all was well.

The "non-authorization" of your MSFS licence is perhaps more related to the MS Store app. The Xbox app pulls data from the Store account.  so, worth a try maybe.

Thanks for this. I'll take another look.

22 hours ago, Les Parson said:

I wish it was "...this weekend"; I'm on day 5. 

Did you contact Xbox/MS support?  I had to once a few months after MSFS launched and it was helpful and quick, but I don't recall then what needed to be done.

14 hours ago, JYW said:

I opened up the Xbox app manually, and the Microsoft Store app.  I logged out of both and back in.  Restarted my PC and all was well.

Always this is the first step for something like this--log out of both, restart and relog back in.

Ditto for me any time there's any error message related to licensing: log out of the MS store, log out of the xbox app, log back into the store, log back into the xbox app. And for an extra measure, launch MSFS from the xbox app (as opposed to from your PC start menu).

Frankly, there must be a simpler way for MS gaming to handle these things. If that's what it needs, build the behavior into the software so it recognizes this simple issue, gives a pop-up and reconnects without all of this fuss lol.

Edited February 5, 20233 yr by CapnCrunch
Detail

3 hours ago, Noel said:

Did you contact Xbox/MS support?  I had to once a few months after MSFS launched and it was helpful and quick, but I don't recall then what needed to be done.

Yes. I've only had a couple of responses. Another guy with a similar issue as mine has well over 50 responses. However, at this point, We're both still SOL.. 

4 minutes ago, Les Parson said:

Yes. I've only had a couple of responses. Another guy with a similar issue as mine has well over 50 responses. However, at this point, We're both still SOL.. 

Had you already turned online services OFF prior to this error's initial presentation?  What's odd is you had to be logged in as an owner I assume in order to be able to reinstall which you mentioned you had done, resinstalled.   Is it possible you're running Process Lasso w/ Windows startup?  This always creates CTD when I attempt to start MSFS after PL has run, even when it's terminated it will not let me start MSFS so I must reboot, load MSFS, then load PL.

I've never heard of Process Lasso.  Also, have signed out/in of MS Store and Xbox multiple times. 

Here are instructions I saved from a forum, in case I ever need them. I don't recall where or when I saw this info, so I unfortunately cannot provide proper credit to the author. I have not validated it works, because I have not had your issue, but thought I would share in case it helps.

1.  Open the Microsoft Store app on your computer.
2.  In the bottom left corner of the Microsoft Store, click on the library icon
3.  In the top left corner, click “Get Updates” then "Update all" and wait for the updates to install.
4.  Once the updates are installed, click on your profile icon in the top right corner of the screen.
5.  Under your email address, click on "Sign out".
6.  Reboot the computer
7.  Open the Microsoft Store app.
8.  Click on the icon in the top right corner, then click on Sign in.
9.  Sign in with the Microsoft account you used to play Microsoft Flight Simulator.