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Account locked while logging in from mobile browser


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I'm trying to log to Avsim forums from my phone. However, after entering my email and password, I get this error message:

"Your account has been locked. Try again in 14 minutes"

This is no matter how long has passed since my last attempt, if 14 minutes or more. Even clearing my whole Google Chrome history and cookies does not help at all. How to fix this?

Edited by Luis Hernandez

Best regards,
Luis Hernández 20px-Flag_of_Colombia.svg.png20px-Flag_of_Argentina.svg.png

Main rig: self built, AMD Ryzen 7 5700X3D (with SMT off and CO -50 mV), 2x16 GB DDR4-3200 RAM, Nvidia RTX3060 Ti 8GB, 256 GB M.2 SSD (OS+apps) + 2x1 TB SATA III SSD (sims) + 1 TB 7200 rpm HDD (storage), ID-Cooling SE-224-XTS air cooler, Viewsonic VX2458-MHD 1920x1080@120 Hz, Windows 10 Pro. Running P3D v5.4/4.5, MSFS2020 and FSX-SE. On the fence for MSFS2024.

Mobile rig: ASUS Zenbook UM425QA (AMD Ryzen 7 5800H APU @3.2 GHz and boost disabled, 1 TB M.2 SSD, 16 GB RAM, Windows 11 Pro). Running FS9 there for airliner ops. FSX-SE also installed, mainly for VFR. Lossless Scaling in al my rigs. What a godsend...

VKB Gladiator NXT Premium Left + GNX THQ as primary controllers. Xbox Series X|S wireless controller as standby/travel.

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  • Moderator

Hi, Luis

Do you normally log in and out when you use your computer?

Another thought...do you use the "Remember Me" when doing the sign in on your phone?

Charlie Aron

AVSIM Board of Directors-Moderator-Registrar

Awaiting the new Microsoft Flight Sim and the purchase of a new system.  Running a Chromebook for now! :cool:

                                     

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3 hours ago, Luis Hernandez said:

However, after entering my email and password, I get this error message:

"Your account has been locked. Try again in 14 minutes"

Same problem here, just in my phone. No problem in my tablet or in my PC.

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6 hours ago, Luis Hernandez said:

I'm trying to log to Avsim forums from my phone. However, after entering my email and password, I get this error message:

"Your account has been locked. Try again in 14 minutes"

Same for me as well. I can log out and in on my desktop PC without any issues. Same credentials on my Android phone using Chrome browser and I just get the account locked message.

Martin 

Sims: MSFS and X-plane 11

Home Airport: CYCW - Chilliwack, BC Canada

i5 13600KF 32GB DDR4 3600 RAM, RTX3080TI  HP Reverb G2

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6 hours ago, charliearon said:

Do you normally log in and out when you use your computer?

Another thought...do you use the "Remember Me" when doing the sign in on your phone?

Hi Charlie, yes to both. But I gave the phone a try now, and it worked.

  • Upvote 1

Best regards,
Luis Hernández 20px-Flag_of_Colombia.svg.png20px-Flag_of_Argentina.svg.png

Main rig: self built, AMD Ryzen 7 5700X3D (with SMT off and CO -50 mV), 2x16 GB DDR4-3200 RAM, Nvidia RTX3060 Ti 8GB, 256 GB M.2 SSD (OS+apps) + 2x1 TB SATA III SSD (sims) + 1 TB 7200 rpm HDD (storage), ID-Cooling SE-224-XTS air cooler, Viewsonic VX2458-MHD 1920x1080@120 Hz, Windows 10 Pro. Running P3D v5.4/4.5, MSFS2020 and FSX-SE. On the fence for MSFS2024.

Mobile rig: ASUS Zenbook UM425QA (AMD Ryzen 7 5800H APU @3.2 GHz and boost disabled, 1 TB M.2 SSD, 16 GB RAM, Windows 11 Pro). Running FS9 there for airliner ops. FSX-SE also installed, mainly for VFR. Lossless Scaling in al my rigs. What a godsend...

VKB Gladiator NXT Premium Left + GNX THQ as primary controllers. Xbox Series X|S wireless controller as standby/travel.

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I am having the same problem: I can't login on my Android phone. For a few days already when I try to log in it seems to work (no error message) but I do not actually login. When I try to login again I get the error message saying 'Your account has been locked. Try again in 14 minutes'. Just now I tried it again and this time the error message didn't show up (after trying it three times) but I am still not logged in.

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I've had this problem for about a month now. Cleared cache and cookies In browsers (Opera, Chrome, Firefox and MS Edge) with no luck. Tried contacting administrators with no luck and only to find out the replies were in the spam folder (where I never looked) to find that is where the reply's were. Finally I downloaded another browser (Vilvaldi) and reset my password through Opera and tried to log in and it did not work Opera (account locked). Waited 30 minutes went to Vilvaldi with new password with my username and it worked. Do I have to uninstall my browsers and reset because I found this problem with other sites also? I really don't want to use a browser I rarely use of if at all to log into Avsim.

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I had to go to cookies and delete all the avsim ones...seems to be ok now at least on chrome desktop.  Still having problems with RSS feeds getting a permission denied trying to add it though (see my other topic about RSS).

10700k / Gigabyte 3060

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4 hours ago, mistolip said:

Wow, really, what have you do to get yourself heard on this forum...? In addition to posting here I also filled in the Contact Us form but no one seems to bother. Pity.

Clear your computer's cache and all cookies!

Charlie Aron

AVSIM Board of Directors-Moderator-Registrar

Awaiting the new Microsoft Flight Sim and the purchase of a new system.  Running a Chromebook for now! :cool:

                                     

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2 hours ago, charliearon said:

Clear your computer's cache and all cookies!

Thanks but I am having problems on my mobile phone, not my computer. 😉 And I have a 'safe browser' which clear cookies all the time. So that can't be it. Perhaps AVSIM only work with (what I would call) 'unsafe browsers' since it's change...?

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So, I assume, your phone was working before the changeover to the new software?  Were you using any
kind of "Remember Me" for your sign in?
Sorry, I did mean phone and not computer.

Charlie Aron

AVSIM Board of Directors-Moderator-Registrar

Awaiting the new Microsoft Flight Sim and the purchase of a new system.  Running a Chromebook for now! :cool:

                                     

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15 hours ago, charliearon said:

So, I assume, your phone was working before the changeover to the new software?  Were you using any
kind of "Remember Me" for your sign in?
Sorry, I did mean phone and not computer.

Yes, it was working before! And I don't use remember me because I log in each and every time.

BUT... the problem is solved! Deleting the cache and cookies did't do it but deleting ALL data for my browser (hence losing all settings, bookmarks, etc.) finally did the trick. A bit cumbersome all in all but at least it works now.

Thanks for putting me into the right direction! 😉 

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