Due to computer hardware problems I had had to re-install all my sim software twice.  P3d have blocked my licence key.  I used the support email to explain the circumstances, (4x now)  with no response.

When I 1st moved to P3d I was told great product but harsh company to deal with.

I can't afford to change platforms as I have over $1500 worth of addons that will only work with P3D.

The product is installed, if I buy a Student licence key will that work, or do I have to start from scratch and re-download again?

NOT HAPPY

How long ago did you email their support regarding the key? 

On the rare occasion I've needed support from P3D/Lockheed Martin, its always been dealt with promptly and professionally.  No need to buy another licence.

I think you'll find that they haven't blocked your licence key, but you caused it to be blocked as you didn't follow instructions which is to uninstall and de-activate the existing set-up through your Control Panel  prior to trying to re-install it. So yes, they will need to re-set your account. Give it a day or so. have you checked your spam?

Unfortunately computer crashed, couldn't uninstall.

Even then you email them to request manual deactivation. It normally doesn't take too long, but may be different in such a different time zone.

2 hours ago, Dave_YVR said:

Even then you email them to request manual deactivation. It normally doesn't take too long, but may be different in such a different time zone.

In 25+ years of simming I never knew this, nor did I have any reason to.

As I recall I have had 2 PC crashes over the years and this issue never arose.

Thank you all for your comments.  My circumstance will ensure that my simming days will be over in a few months if not sooner, but hat's life.

On 5/1/2026 at 11:25 AM, Dave_YVR said:

How long ago did you email their support regarding the key? 

Expected response time is 2 business days, put the weekend in the middle mean about 5 days.  I am looking at changing platforms at this stage.

I had a licensing issue not that long ago and after getting ahold of Support it was rectified in a couple of days. My experience with P3d support has been excellent.

8 hours ago, dbw1 said:

I had a licensing issue not that long ago and after getting ahold of Support it was rectified in a couple of days. My experience with P3d support has been excellent.

As I said, put a weekend in the middle = 5days. NOT GOOD ENOUGH

12 hours ago, whisky said:

As I said, put a weekend in the middle = 5days. NOT GOOD ENOUGH

Given who you're dealing with (NOT a consumer product company, but a national defense contractor) your expectations are unreasonable.

19 minutes ago, Luke said:

Given who you're dealing with (NOT a consumer product company, but a national defense contractor) your expectations are unreasonable.

So why are they selling to private individuals if they don't want to provide support?

Expecting to sideline private customers to me. is being unreasonable.

Time to support a company that appreciates my custom.

7 hours ago, whisky said:

So why are they selling to private individuals if they don't want to provide support?

They do provide support, just not at the speed you personally want. I don't expect you'll see dramatically different results from Microsoft or Laminar.

2 hours ago, Luke said:

They do provide support, just not at the speed you personally want. I don't expect you'll see dramatically different results from Microsoft or Laminar.

Thanks Luke,

For most support issues the forums work ok, but with a licence key it doesn't.

e.g. Midnight last Thursday (South Australia time) I found my licence revoked. So, no access Friday, to at least late Monday. Effectively 5 days.

Prep3d software is the 1st and primary install in setting up the sim.  Nothing can proceed until that install is complete.

Cheers

So why are they selling to private individuals if they don't want to provide support?

Expecting to sideline private customers to me. is being unreasonable.

Time to support a company that appreciates my custom.

That really is a fatuous statement! Fault found Thursday. Reported. Friday, complaint received. Answer by Monday. Good service in my opinion. What company works Saturdays and Sundays? Hardly any.

That really is a fatuous statement! Fault found Thursday. Reported. Friday, complaint received. Answer by Monday. Good service in my opinion. What company works Saturdays and Sundays? Hardly any.

Fault found and reported Thursday, e.g. Midnight last Thursday (South Australia time) I found my licence revoked. So, no access Friday, to at least late Monday. Effectively 5 days.