Just bought the ORBX Lancair. Nice in good looking plane...But, when the download was finished and I was suppose to take her for a trip up in the blue, when on ground there was no landing gears visible... ???And the rudder was sort of "locked" to the right...I just dont understand this, can anyone help me, please?...I run on Win7 64-bit 8GB DDR3 with Nvidia GTS 250.Best RegardsPerSweden

Make sure the "advanced animations" box is checked in your FSX display section. You might want to check the FTX support forums. http://orbxsystems.com/forums/index.php

Just bought the ORBX Lancair. Nice in good looking plane...But, when the download was finished and I was suppose to take her for a trip up in the blue, when on ground there was no landing gears visible... ???And the rudder was sort of "locked" to the right...I just dont understand this, can anyone help me, please?...I run on Win7 64-bit 8GB DDR3 with Nvidia GTS 250.Best RegardsPerSweden

Also, this type of issue is typical of not having service pack 2 installed.Regards,John

I have service pack 2 for FSX installed. And I have also tryed to check the "adv. anmiations" box with no positive result...What could cause this problem???Any other idea?RegardsPer

Are you aware that they run a forum for such things? The registration is free and fast, no waiting time or strange checks.

And I have also tryed to check the "adv. anmiations" box with no positive result...

Does that mean that you only "tried" to check that thing or that you have checked it? I suggest posting a picture of the problem over at the Orbx forums, a small description would fit too and I'm sure they help you in no time. I found the Orbx support to be among the best of the flgiht sim planet. Correct me if you have other findings.

Solved!I ran the installer once more, cheked the "adv. animations" And now it works!Yes!Only pitty is that I have to fly her back home in darkness from Gothenburg to Stockholm... have to hurry now fellas, want to get home before it gets TOO late! Cheers Friends!Best RegardsPerSweden

Please use the Orbx support forums to report any issues. We have a great support team on 24/7 standby to assist you with these sorts of things. AVSIM is not the support forum for Orbx products ;)But I do want to say "thank you" for purchasing the Lancair, it's appreciated!

Please use the Orbx support forums to report any issues. We have a great support team on 24/7 standby to assist you with these sorts of things. AVSIM is not the support forum for Orbx products ;)But I do want to say "thank you" for purchasing the Lancair, it's appreciated!

Avsim members have been supporting each other with add-on questions for a long time. When a product like this is released (especially given the praise it is receiving), it is natural for members to get excited and post questions in the first place that comes to mind. So I think in spite of your monitoring the forums for questions such as these and trying to direct people to the right place, they will blissfully ignore your wishes and post support questions anyway. :(. As a developer I feel your pain.....and pleasure for getting so much praise on your product.Regards,John

Avsim members have been supporting each other with add-on questions for a long time. When a product like this is released (especially given the praise it is receiving), it is natural for members to get excited and post questions in the first place that comes to mind. So I think in spite of your monitoring the forums for questions such as these and trying to direct people to the right place, they will blissfully ignore your wishes and post support questions anyway. :(. As a developer I feel your pain.....and pleasure for getting so much praise on your product.Regards,John

Ya well that's a bunch of BS. If people wanted help with a product they BOUGHT! then why wouldn't they go to the creator of the product for help?....maybe its pirated.You say your a dev?....for who? It seems you do not understand John's logic on support....which is plain and simple....buy the product, post your order number and get support. I am 100% behind john and the ORBX teams policy on support, it keeps the bad guys away, which I want...so that ORBX and other top gun developers can keep putting out awesome products like the Lancair, without getting raped by the pirate bay.I think there should be a complete ban on getting product support on forums other then the developers forum. this would help a lot with piracy i think.Ron Hamilton

Deleted response in light of meshman's comments.... I appreciate the support.Regards,John

Ron,I believe your comments are ill-advised and directed at the wrong person. John Cillis' reputation, at least at this web site, is respected as a developer of design tools and other items. He has also served as an Avsim Administrator in the past. He offers thoughtful and well reasoned responses. He and I have posted differing ideas in the past, but I always took his comments as being conveyed with respect towards my viewpoints and I afforded the same courtesy towards him.If you re-read his comments you should see that they present a real world scenario. People go to the place they feel comfortable and not always the vendor's support site. If you forbid these types of postings it will only limit the discussion and dissemination of information. You will also force the present Administrators to become the "forum police", locking any and all threads that might have a hint of product support. Where do you draw the line? If someone has a question on repainting a plane is that product support?While piracy is a problem, it does not serve the community well to turn things into a police state. I know and appreciate Orbx's efforts to combat piracy of their products. I hope it works for them. But what if a vendor does not have a support forum? While I wore the orange tag of "Commercial Member" I did not have a forum, only email contact. I would have had no problems with a customer asking questions in a forum. My worries about piracy were dealt with in my own way and not in such a manner as to impose upon having a satisfied customer.I also see that John has woken up and responded while my fingers are slowly typing away... Note to John: same name, different person.

Ya well that's a bunch of BS. If people wanted help with a product they BOUGHT! then why wouldn't they go to the creator of the product for help?....maybe its pirated.You say your a dev?....for who? It seems you do not understand John's logic on support....which is plain and simple....buy the product, post your order number and get support. I am 100% behind john and the ORBX teams policy on support, it keeps the bad guys away, which I want...so that ORBX and other top gun developers can keep putting out awesome products like the Lancair, without getting raped by the pirate bay.I think there should be a complete ban on getting product support on forums other then the developers forum. this would help a lot with piracy i think.Ron Hamilton

Ron-I would have to disagree. I would rather come here to one central location, avsim, and ask support questions because there is usually a quick response from someone with an answer and it takes very little time to post a question and get a response. Owning 100's of products it will take me 10 fold the time to dig up my name/passwords to a website I haven't visited in a year -and frankly with all the add ins I own-keeping track of every little patch, solution etc. becomes a full time job if I had to continually surf the individual sites. I'd rather come to one site (here) and find what I need which is the case 99% of the time.I have often wondered why on the other side of the coin when typically a patch/upgrade comes out-I learn about it by a post by a user on avsim or a headline on the avsim page. Rarely do I get an email from the manufacturer-why? All this info is given when the product is purchased.....I agree with your repugnance to pirates-but to assume someone asking a question on this forum is a pirate for doing so is simply not true. I consider avsim the best support forum out there, and believe that is a big part of its' service to simmers.

Ron-I would have to disagree. I would rather come here to one central location, avsim, and ask support questions because there is usually a quick response from someone with an answer and it takes very little time to post a question and get a response. Owning 100's of products it will take me 10 fold the time to dig up my name/passwords to a website I haven't visited in a year -and frankly with all the add ins I own-keeping track of every little patch, solution etc. becomes a full time job if I had to continually surf the individual sites. I'd rather come to one site (here) and find what I need which is the case 99% of the time.I have often wondered why on the other side of the coin when typically a patch/upgrade comes out-I learn about it by a post by a user on avsim or a headline on the avsim page. Rarely do I get an email from the manufacturer-why? All this info is given when the product is purchased.....I agree with your repugnance to pirates-but to assume someone asking a question on this forum is a pirate for doing so is simply not true. I consider avsim the best support forum out there, and believe that is a big part of its' service to simmers.

"Service to simmers" needs to be giving to the consumer by the company. I think you people and myself would really, really suprised how many people come here for "support" for a product they didn't buy. I have problem with people talking, debating and announcing products, upgrades etc, that's what AVSIM is for. The way I look at it, if a dev. company can't give support then they shouldn't be in business, period. Look at ORBX, PMDG, Aerosoft, Real-Air......amazing support.....a hell of a lot better support then you'd get for Call of Duty or Battlefield Bad Company etc, i just dont see the point in getting support from AVSIM vs from the creator. Mark my words, if own ORBX PMDG Aerosoft etc and you have a problem, you'll get a response , maybe not in seconds; ORBX Australia, Aerosoft Eruope and PMDG USA etc but its still very very good. If a developer requests people ONLY asking for support on there forums; what is wrong with that? Do any of you guys own ORBX products....if you do you will not want support on here, you'll want it from ORBX. Just by the way, I am in no way accusing the starter of the thread for Piracy, its a good topic and instresting to see what all of you guys have to say, so lay into me :PROn Hamilton

"Service to simmers" needs to be giving to the consumer by the company. I think you people and myself would really, really suprised how many people come here for "support" for a product they didn't buy. I have problem with people talking, debating and announcing products, upgrades etc, that's what AVSIM is for. The way I look at it, if a dev. company can't give support then they shouldn't be in business, period. Look at ORBX, PMDG, Aerosoft, Real-Air......amazing support.....a hell of a lot better support then you'd get for Call of Duty or Battlefield Bad Company etc, i just dont see the point in getting support from AVSIM vs from the creator. Mark my words, if own ORBX PMDG Aerosoft etc and you have a problem, you'll get a response , maybe not in seconds; ORBX Australia, Aerosoft Eruope and PMDG USA etc but its still very very good. If a developer requests people ONLY asking for support on there forums; what is wrong with that? Do any of you guys own ORBX products....if you do you will not want support on here, you'll want it from ORBX. Just by the way, I am in no way accusing the starter of the thread for Piracy, its a good topic and instresting to see what all of you guys have to say, so lay into me :PROn Hamilton

Ron-In my case and I expect others, it really comes down to time, ease, and fun. Having to dig up obscure passwords/user names and visiting 100 different sites that I rarely visit (and have to look up the url to) to get an answer just becomes a little too much work, and I sim to get away from work. I much prefer to come here (since I am required to spend a great deal of time here anyway) , and get my answer easily and quickly which happens 99% of the time. Again, I also find it strange that notification for patches and upgrades seems to come from avsim-either thru users posts or headlines on avsim. Same deal in reverse. Thank God for that as most patches/upgrades I would have missed if it wasn't for the Avsim community. Kinda like Pageonce on the iphone, and many services like that. Avsim is one place where you can come to do it all. I find as I get older I want simplification-not more complication in my life-especially when I am supposed to be having fun.

"Service to simmers" needs to be giving to the consumer by the company. I think you people and myself would really, really suprised how many people come here for "support" for a product they didn't buy. I have problem with people talking, debating and announcing products, upgrades etc, that's what AVSIM is for. The way I look at it, if a dev. company can't give support then they shouldn't be in business, period. Look at ORBX, PMDG, Aerosoft, Real-Air......amazing support.....a hell of a lot better support then you'd get for Call of Duty or Battlefield Bad Company etc, i just dont see the point in getting support from AVSIM vs from the creator. Mark my words, if own ORBX PMDG Aerosoft etc and you have a problem, you'll get a response , maybe not in seconds; ORBX Australia, Aerosoft Eruope and PMDG USA etc but its still very very good. If a developer requests people ONLY asking for support on there forums; what is wrong with that? Do any of you guys own ORBX products....if you do you will not want support on here, you'll want it from ORBX. Just by the way, I am in no way accusing the starter of the thread for Piracy, its a good topic and instresting to see what all of you guys have to say, so lay into me :PROn Hamilton

Ron,I think the problem is the "bad apples" (without naming names, since Eaglesoft and ORBX are certainly not on the bad apple list). Members just don't know and there is no "bible" that says what company offers great support and what developer does not--except for these forums. Sometimes posting in a venue controlled by a developer leads to some really nasty answers. We have all seen it. There needs to be and will always need to be neutral ground where a customer can pop in and ask a question without being belittled or feeling "stupid". That's what these forums are for and that's why I will continue to support people who ask questions, when I can. I have been a developer for decades now, for several different companies--all of them leaders in their industry. That's in addition to providing support for the products I offer freely to this community.I also develop free software for children to use, and support that software on my own time:http://members.cox.net/cactus521/Both programs are used by schools and graphic design artists and are used to teach children how to use computers at an early age. I will stack my bona fides against anyone's and feel my opinion is just as valid as yours. Please refrain from the personal attacks in the future and only take issue with my opinions, not my experience.Regards,John