I received the Flight Crew Operations Manuals today. When I purchased the MD-11, I also ordered the manuals. The MD-11 manuals were crisp and clear printing; absolutely no complaints whatsoever. However, the B737NGX are very disappointing. Several of the pages and one of the tab pages were nearly ripped from the binder. The printing looks like a very old and used toner cartridge was used. The diagrams are difficult to read due to the light printing and the text fades to nearly an unreadable condition throughout the entire set. I wouldn't mind if it was just a few pages, but both binders are unfortunatly consistantly gray printing and very poor print quality.I'm not sure if this is the "correct" place to voice my opinion, and if not, I apologize up front.I have purchased the JS41, B747 and MD-11 from PMDG and have had absolutely no complaints at all; they are all the flagship of the flight simulator community. I also intend to purchase the B767NGX when it is released. But the manuals that I received today are not the quality of PMDG I have come to expect. Ron MusickPP-ASEL-IA

Ron-It sounds to me like you might have gotten a defective print.(These are professionally printed- no toner cartridges...)If you would please hit our support site and submit a ticket to Billing/Accounts with a photo- I'd like to see it...I can then work toward getting your manual replaced.

Ron, I also purchased all of the MD11 manuals and the new 737NGX manuals and both sets are extremely sharp and professional quality. I see no difference in the high standard of quality that was used to produce both of these manuals and I worked at a print shop for seven years. Even the very tiny copyright print at the bottom of the page is very crisp.Bob

Very sorry to hear that!I would like to add though, that just like Mr. Young that my manuals are perfectly clear. I feel terrible for you though, because to see that after all of the anticipation must be very dissapointing. But, I'm positive that PMDG will have you fixed up in a jiffy!Take care!

Gents-Thanks for the backup.Ron- we'll get you squared away. No worries!

Gents-Thanks for the backup.Ron- we'll get you squared away. No worries!

You really are a bunch of nice guys aren't you? Always going the extra mile.I think it is to be aplauded (especially these days!)

Hello Captain Randazzo,I have posted a couple of photos (taken at random from Volume 2) of my problem to the support portal (Case # 344-149A5609-D9EA). I am reluctant to post them here because I'm sure it is an extremely isolated event.However you folks decide to resolve this issue will be fine with me. I just want the manuals to be the same quality as the MD-11 manuals.Thank you Capt. Randazzo for your quick reply.Ron MusickPP-ASEL-IA

Question for Capt. Radazzo: I placed my support in the "Product Support" department instead of the "Billing/Accounts" department. Should I submit it again in the Billing/Account department?Thanks in advance for your help.Ron MusickPP-ASEL-IA

Ron-Not necessary- Paul saw it and forwarded it along to me.I answered you about 2hrs ago... Still awaiting some feedback from the printer... Thanks for the photos!

Capt. Randazzo,I received the replacement manuals today. They are awesome! Thank you very much for your assistance.TO ALL: PMDG is a great company to do business with, and I have absolutely no reservations in recommending any product they offer.Ron MusickPP-ASEL-IA

Hi all after much waiting thinking it ant going to arrive for christmas,was about to go out for the day and a car pulled up next door witha white large box in the persons hands. Thinking nothing of it just about to leave and than the person with the box came around anbd asked if this belongs to me, which once i saw the pmdg sticker on the box i said yes :). So after 2 weeks it finally arrived and everything that was said aboutthe manuals by previous post are tru they are remarkable. Now at least i know what the intruments look like since of the posters that were in. So hopefully it wont be long b4 the ng comes out b4 the end of the year :)

Now that is what I call customer service.Truly wonderful in todays' less than helpful environment.I will buy everything that you produce without worry..Regards to all and have a very happy festive period!Steve

Except, If you receive the poorly printed manuals now, PMDG will do nothing to help you. Now that's customer service!!!

B767NGX when it is released

didn't know about that one! lol

Except, If you receive the poorly printed manuals now, PMDG will do nothing to help you. Now that's customer service!!!

Was that comment "Tounge in cheek " or "Foot in mouth " ?