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fogboundturtle

So far, it's one of the most frustrated experience I ever had with an 3rd party addons

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I have multiple 3rd party plane addons but PMDG earns the crown so far as being the buggiest and most frustrating plane to setup in FSX:SE. I am not talking about flying the plane here. I am talking just to get all my setup working. FSX doesn't recognize my Saitek X52 after I load the PMDG plane. It's available when I start the game but as soon as I load an PMDG plane,It's gone. I tried setting up FSUIPC but in controls, I only have the mouse yoke option, when I go to the FSUIPC addons, only about half the buttons on my controller can be set. If I go out of focus to my 2nd screen to search something, something when I get back to FSX,  I can no longer hold the spacebar to look around.  The whole time, Windows 8.1 sees the controller as available and fully operational. Do I have to wipe FSX:SE and start all over again ?

 

I went to bed last night at 2am with the feeling that I lost 130$.  So can anyone help out from my frustrated state to an state where I can at least setup my config and actually do some flying ?

 

 

Addons install : ORBX Global, FS Global, Vector, OpenLC, Airbus A218,320

 

 

Claude Desrosiers

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Claude, please open a trouble ticket at PMDG Product Support and start chipping away on that list of problem.

 

I can't speak for PMDG or the rest of the beta testers, but I avoided Windows 8.1 like the measles due to the pile of complaints in numerous forums. That doesn't help you.. sorry but you will get help from PMDG. The support forum is your direct communication with them, the forum is communicating with other users. Good luck.

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You may want to search out problems with Windows 8.1 and dropping controllers...many problems with controllers "losing themselves" in that version of Windows.  It's not PMDG's fault.

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The controler never lost itself in windows because I disable all the power management. This is an FSX/PDMG issue.

Even if you do all that the controller will still disconnect. I have the saitek yoke, rudder and throttle and its the same way for me. I use fsuipc to set up my controllers and even if it disc from fsx its still works with fsuipc

 

Pierre Walker

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Windows 8.1

 

Minimum

OS: Windows 7 64-bit (older OSes such as Windows XP, 32-bit OSes, and Windows 8 may work, but we cannot guarantee compatibility or support)

 

Windows 8.1 is not a supported Operating System. While I understand you may be frustrated that the 777 doesn't work, it's noted right on the product page that it's not officially supported, which essentially means you're attempting it at your own risk.

 

Moreover, the Win 8 controller issues are pretty well known in the community, as Dan mentioned. I'm sure if you run a google search you'll find more than a few people who have had the issue, along with a couple potential solutions.

 

Sorry I can't be of more support, but we made it known on the product page. I don't think you can blame us on this one. If it were Win 7, it would be a completely different story.

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Where's my post?

 

It got hidden. Signatures. Now. No more Mr. Nice Guy on this.

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Minimum

 

OS: Windows 7 64-bit (older OSes such as Windows XP, 32-bit OSes, and Windows 8 may work, but we cannot guarantee compatibility or support)

 

Windows 8.1 is not a supported Operating System. While I understand you may be frustrated that the 777 doesn't work, it's noted right on the product page that it's not officially supported, which essentially means you're attempting it at your own risk.

 

Moreover, the Win 8 controller issues are pretty well known in the community, as Dan mentioned. I'm sure if you run a google search you'll find more than a few people who have had the issue, along with a couple potential solutions.

 

Sorry I can't be of more support, but we made it known on the product page. I don't think you can blame us on this one. If it were Win 7, it would be a completely different story.

 

The rest of the world is on Windows 8.1 and I did solve my controller issue. It kinda not very consumer friendly to not even attempt to help me. I managed to resolve the problem on my own. FSX:SE doe not install the older version of simconnect on a fresh install. Now  I am back with my Saitek X52 controller issue. At least I know the culprit now.

 

Thanks for not helping me. I will remember next time around not to buy anothe PMDG product.

 

Claude Desrosiers

 

Note : for anyone having this issue. I have found a resolution. I had to uninstall all previous version of SimConnect and only install the version of Simconnect that is located in the FSX-XPACK subfolders.  I wish PMDG would have step and at least point in the right direction instead of hiding before the corporate stance. I will think hard before buying your product again. Hopefullly, my tribulation will help other Win 8.1 users

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The rest of the world is on Windows 8.1 and I did solve my controller issue. It kinda not very consumer friendly to not even attempt to help me. I managed to resolve the problem on my own. FSX:SE doe not install the older version of simconnect on a fresh install. Now  I am back with my Saitek X52 controller issue. At least I know the culprit now.

 

Thanks for not helping me. I will remember next time around not to buy anothe PMDG product.

 

Claude Desrosiers

 

Note : for anyone having this issue. I have found a resolution. I had to uninstall all previous version of SimConnect and only install the version of Simconnect that is located in the FSX-XPACK subfolders.  I wish PMDG would have step and at least point in the right direction instead of hiding before the corporate stance. I will think hard before buying your product again. Hopefullly, my tribulation will help other Win 8.1 users

 

Great for finding the problem. Btw the "rest of the world" is not using Windows 8.1. If I were to guess, I would say most are still using a combination of XP and Windows 7.

 

Sweeping blanket statements aside, the first response gave you the best help you can get; opening up a ticket in the PMDG support portal, aka not the forums. If you chose not to do that and also chose to buy and use a product on an unsupported OS, that's your own choice and not controllable by the company that made the product.

 

But, to each their own opinion I guess.

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Great for finding the problem. Btw the "rest of the world" is not using Windows 8.1. If I were to guess, I would say most are still using a combination of XP and Windows 7.

 

Sweeping blanket statements aside, the first response gave you the best help you can get; opening up a ticket in the PMDG support portal, aka not the forums. If you chose not to do that and also chose to buy and use a product on an unsupported OS, that's your own choice and not controllable by the company that made the product.

 

But, to each their own opinion I guess.

 

I guess you can blame Dovetail Games because none of their simconnect version actually works properly, I had to dig the version that was with my P3D installation. That one seems to work in Windows 8.1. I am pretty tech savy guys. I knew that it wasn't Win 8.1 per say.  I did a fresh install this morning so I can figure out exactly the source of this problem. I am dissapointed with Kyle response as a representative of PMDG. I am not mad at him but their corporate policy.

 

Claude Desrosiers

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I am dissapointed with Kyle response as a representative of PMDG. I am not mad at him but their corporate policy.

FSX wasn't made for Win 8. Heck, it wasn't even made for Win 7. Regardless, we made no guarantees that it would work in Win 8, so we can't really be held to the fire for it not working in an operating system it wasn't designed for. That's honestly pretty standard for the industry. Programs have OS requirements. If you're using it in another OS, it's at your own risk. That's not unique to this situation at all.

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Guys relax, FSX works fine in Windows 8.1. I have FSX:MS, FSX:SE and P3D all installed with the 777 with no problem what so ever

 

Pierre Walker

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I am dissapointed with Kyle response as a representative of PMDG...

The stuff you mentioned about simconnect doesn't make sense. Perhaps you have some software that utilises simconnect incorrectly, or maybe there's some other obscure problem with your PC leading you to your conclusion. It's good to hear you've sorted out your system, but it's quite unfair to blame PMDG or expect PMDG or Kyle to be able to help with that, and we are extremely fortunate to have Kyle around.

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Guys relax, FSX works fine in Windows 8.1. I have FSX:MS, FSX:SE and P3D all installed with the 777 with no problem what so ever

It well may  work on your pc  where as on others  that have win 8  may not work as advertised

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The stuff you mentioned about simconnect doesn't make sense. Perhaps you have some software that utilises simconnect incorrectly, or maybe there's some other obscure problem with your PC leading you to your conclusion. It's good to hear you've sorted out your system, but it's quite unfair to blame PMDG or expect PMDG or Kyle to be able to help with that, and we are extremely fortunate to have Kyle around.

It is an 100% related to simconnect libraries and Win 8.1 I wiped my PC and install a fresh windows copy. If I don't install any of the simconnect libraries, The plane load but none of the buttons and screen works. I think this is how PMDG interact with the flightsim. If I install the latest simconnect library from the FSX:SE edition, I get the button and screen back but the second I lose focus on the FSX windows, I lose my controller in FSX. This is an FSX/Simconnect issue. In the meantime, my controller is an 100% working in windows at all times. It's not power management or any other crap like this. I spent over 12 hours troubleshooting and doing many test. I was able to repeat this process multiple time and this is how I came to this conclusion.  

 

I bought the game based on everyone loving praise about PMDG product and I never even cross my mind that It wasn't windows 8 compatible. Now I am 153 canadian dollars in the hole for a product that I can't really use properly.

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Claude-

 

When you opted in to the purchase, we required that you acknowledge that the product had not been tested with Win8 or Win8.1....  We put that there because we happen to have a massive sum of knowledge about simming- and we also know that Win8 is a quagmire for simmers.

 

I know it is fashionable for people to presume that we don't know what we are talking about- but heck... this is what we do.  We have forgotten more about it than most people know!

 

Now- two things for you:

 

1) We don't have the bandwidth to help Win8 users troubleshoot problems caused by their OS.  Right now we are focused on resolving issues for customers who are on know-stable OSs...  Once we get things stabilized- we will have some time to work through some of the issues a few others are having- but I have to tell you that slapping us around and blaming the problem on us when we took the time to research and make recommendations to our customers is a bit unfair.  I recognize that you are frustrated because you want the thing to work- but remember that this is our blood-sweat-and-tears and we want it to work for you just as badly as you do... Work with us and you might get help even though you are outside the parameters.  Slap us around and...  well...  we're human.

 

2) I strongly encourage you to spend some time reading up on what other simmers have done to get Win8.1 to support FSX and our products effectively.  A few members of our team have recently converted to WIn8.1 and they report things to be running just fine- so that leads me to believe that there are some things you can do to resolve the problem...   Read and share information is what this forum is about.  Help each other- and we will jump in to help you guys where we can...

 

Sometimes- you might even find yourself being the guy who comes up with "The Answer" and we all benefit...  that is what the forum is for.

 

Okay- last item:  We are clamping down hard on folks who don't sign their posts in this forum...  Please please please set up a signature to automatically sign your posts.  You are already frustrated with us and I would hate to have to remove your posts from the forum and in effect throw gas on the fire...

 

Work with us...  we'll do almost anything to help you.  Ask around- you will find that to be true.

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Claude-

 

When you opted in to the purchase, we required that you acknowledge that the product had not been tested with Win8 or Win8.1....  We put that there because we happen to have a massive sum of knowledge about simming- and we also know that Win8 is a quagmire for simmers.

 

I know it is fashionable for people to presume that we don't know what we are talking about- but heck... this is what we do.  We have forgotten more about it than most people know!

 

Now- two things for you:

 

1) We don't have the bandwidth to help Win8 users troubleshoot problems caused by their OS.  Right now we are focused on resolving issues for customers who are on know-stable OSs...  Once we get things stabilized- we will have some time to work through some of the issues a few others are having- but I have to tell you that slapping us around and blaming the problem on us when we took the time to research and make recommendations to our customers is a bit unfair.  I recognize that you are frustrated because you want the thing to work- but remember that this is our blood-sweat-and-tears and we want it to work for you just as badly as you do... Work with us and you might get help even though you are outside the parameters.  Slap us around and...  well...  we're human.

 

2) I strongly encourage you to spend some time reading up on what other simmers have done to get Win8.1 to support FSX and our products effectively.  A few members of our team have recently converted to WIn8.1 and they report things to be running just fine- so that leads me to believe that there are some things you can do to resolve the problem...   Read and share information is what this forum is about.  Help each other- and we will jump in to help you guys where we can...

 

Sometimes- you might even find yourself being the guy who comes up with "The Answer" and we all benefit...  that is what the forum is for.

 

Okay- last item:  We are clamping down hard on folks who don't sign their posts in this forum...  Please please please set up a signature to automatically sign your posts.  You are already frustrated with us and I would hate to have to remove your posts from the forum and in effect throw gas on the fire...

 

Work with us...  we'll do almost anything to help you.  Ask around- you will find that to be true.

 

Hi Robert,

 

I mad at the situation. I made a mistake. I am human after all. I came up with an half-&@($* workaround using a combination of FSUIPC and some simconnect library version but it not really what I called fully operational. I can't change focus, the wheel mouse doesn't work. It's already hard enough to try to figure out a PMDG 777 as a new customer. I don't mind giving money to a company that give their sweat and blood to their product. I was reading your forums for weeks in anticipation of last night release. All I saw was wonderful customer experience. I never even occur in mind for 1 sec that I didn't work with windows 8.1 Heck, I've read many people have managed to make it work. It just doesn't for me. After spending 12 hours of troubleshooting and even installing a fresh new windows. I am exhausted and drain of all my energy. Not counting the amount of money that I spent that I won't be able to use unless I dual boot Win 7 or downgrade. After the pain, I went through today, I don't think I want to give it another shot.

 

Claude Desrosiers

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It is an 100% related to simconnect libraries and Win 8.1 I wiped my PC and install a fresh windows copy. If I don't install any of the simconnect libraries, The plane load but none of the buttons and screen works. I think this is how PMDG interact with the flightsim. If I install the latest simconnect library from the FSX:SE edition, I get the button and screen back but the second I lose focus on the FSX windows, I lose my controller in FSX. This is an FSX/Simconnect issue. In the meantime, my controller is an 100% working in windows at all times. It's not power management or any other crap like this. I spent over 12 hours troubleshooting and doing many test. I was able to repeat this process multiple time and this is how I came to this conclusion.

 

I bought the game based on everyone loving praise about PMDG product and I never even cross my mind that It wasn't windows 8 compatible. Now I am 153 canadian dollars in the hole for a product that I can't really use properly.

Did you install the legacy versions of simconnect? Over the course of the production run of pre-Steam FSX, there were three distinct versions of simconnect, one for original (2006) FSX, one for SP1, and one for SP2/Acceleration. In addition, the Steam version FSX installs its own, new version of simconnect.

 

Many, if not most add-ons written for pre-Steam FSX, will require one of the three legacy versions of simconnect to work properly. DTG made these available in the SDK folder of FSX-SE, but unfortunately, they did not automatically install them as part of the process of installing FSX-SE itself. Users have to install them manually.

 

Using Windows Explorer, navigate to the following folder on the drive where you installed FSX-SE:

 

steamapps\common\FSX\SDK\Core Utilities Kit\SimConnectSDK\LegacyInterfaces

 

In the "LegacyInterfaces" folder will be three more folders called: FSX-RTM, FSX-SP1 and FSX-XPACK. Each of those folders contain several files - but the one you want is SimConnect.msi.

 

Run the SimConnect.msi installer in each of the three folders in turn. When you have done so, you will now have all four versions of simconnect.dll installed on your system - the very newest version that came with FSX-SE, plus the three legacy versions that came with the different versions of original FSX.

 

I can't gaurantee that this will solve your particular simconnect problem, but I have been working with some other users here on the forums who were having various simconnect errors with FSX add-ons in Steam, and installing the three legacy simconnect DLLs fixed their errors in every case.

 

It is perfectly OK to install multiple versions of simconnect in Windows by the way, as they make use of the WinSXS (side by side) system, which is specifically designed for making multiple versions of the same DLL available to programs that may depend on them.

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Did you install the legacy versions of simconnect? Over the course of the production run of pre-Steam FSX, there were three distinct versions of simconnect, one for original (2006) FSX, one for SP1, and one for SP2/Acceleration. In addition, the Steam version FSX installs its own, new version of simconnect.

 

Many, if not most add-ons written for pre-Steam FSX, will require one of the three legacy versions of simconnect to work properly. DTG made these available in the SDK folder of FSX-SE, but unfortunately, they did not automatically install them as part of the process of installing FSX-SE itself. Users have to install them manually.

 

Using Windows Explorer, navigate to the following folder on the drive where you installed FSX-SE:

 

steamapps\common\FSX\SDK\Core Utilities Kit\SimConnectSDK\LegacyInterfaces

 

In the "LegacyInterfaces" folder will be three more folders called: FSX-RTM, FSX-SP1 and FSX-XPACK. Each of those folders contain several files - but the one you want is SimConnect.msi.

 

Run the SimConnect.msi installer in each of the three folders in turn. When you have done so, you will now have all four versions of simconnect.dll installed on your system - the very newest version that came with FSX-SE, plus the three legacy versions that came with the different versions of original FSX.

 

I can't gaurantee that this will solve your particular simconnect problem, but I have been working with some other users here on the forums who were having various simconnect errors with FSX add-ons in Steam, and installing the three legacy simconnect DLLs fixed their errors in every case.

 

It is perfectly OK to install multiple versions of simconnect in Windows by the way, as they make use of the WinSXS (side by side) system, which is specifically designed for making multiple versions of the same DLL available to programs that may depend on them.

 

Thanks - saw this mentioned in another post and I've just tried it. My 777 now appears to be working in FSX:SE under Win8.1x64.

 

Please take a virtual cookie of your choosing.

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Thanks - saw this mentioned in another post and I've just tried it. My 777 now appears to be working in FSX:SE under Win8.1x64.

 

Please take a virtual cookie of your choosing.

I'll have the chocolate chip - thanks!

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Did you install the legacy versions of simconnect? Over the course of the production run of pre-Steam FSX, there were three distinct versions of simconnect, one for original (2006) FSX, one for SP1, and one for SP2/Acceleration. In addition, the Steam version FSX installs its own, new version of simconnect.

 

Many, if not most add-ons written for pre-Steam FSX, will require one of the three legacy versions of simconnect to work properly. DTG made these available in the SDK folder of FSX-SE, but unfortunately, they did not automatically install them as part of the process of installing FSX-SE itself. Users have to install them manually.

 

Using Windows Explorer, navigate to the following folder on the drive where you installed FSX-SE:

 

steamapps\common\FSX\SDK\Core Utilities Kit\SimConnectSDK\LegacyInterfaces

 

In the "LegacyInterfaces" folder will be three more folders called: FSX-RTM, FSX-SP1 and FSX-XPACK. Each of those folders contain several files - but the one you want is SimConnect.msi.

 

Run the SimConnect.msi installer in each of the three folders in turn. When you have done so, you will now have all four versions of simconnect.dll installed on your system - the very newest version that came with FSX-SE, plus the three legacy versions that came with the different versions of original FSX.

 

I can't gaurantee that this will solve your particular simconnect problem, but I have been working with some other users here on the forums who were having various simconnect errors with FSX add-ons in Steam, and installing the three legacy simconnect DLLs fixed their errors in every case.

 

It is perfectly OK to install multiple versions of simconnect in Windows by the way, as they make use of the WinSXS (side by side) system, which is specifically designed for making multiple versions of the same DLL available to programs that may depend on them.

 

 

Thank you for your consideration. I did install all 4 version of simconnect.  I am in a somewhat workable state right now. I do lose my controller if I change focus from FSX to another windows but thanks to FSUIPC, I retain all my controls. So now I am back to how the hell can I optimized FSX so the PDMG plane doesn't eat all the FPS away. I think i can live with that.

 

I appreciate everyone who didn't give up on me. I was able to take my first flight this morning and even thought I was new to the plane, it was painless from there (except for the 15fps). Coming from the Ramzess Boeing 777 on X-plane 10, I felt right at home.

 

Claude Desrosiers

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The rest of the world is on Windows 8.1

 

Not true. According to Microsoft more than half of all desktop PCs are on Windows 7 and 20% are still on XP.

 

Iain Smith

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