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twister1853

Fatal Error on Starting FSX

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Hi

Please could someone help with my FSX installation.

Suddenly, for no apparent reason, when I now try to run FSX, I immediately get a message "A Fatal Error has occured" and then the message "Microsoft Flight Simulator X has stopped working" .

How can I sort this problem out?

Thanks.

Ray

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First thing to try is to remove (SAVE) the fsx.cfg file and then start FSX and let it build a new one. It will reset all defaults. You need to have 'show file extensions' ON to find it

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Go into your Control Panel/Events Viewer and see if the error lists a "Faulting Module".

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This is an automatic message.

 

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Thanks for that.  I'm a bit rusty with all this but where do I find the "fsx.cfg" file?  In D:/FSX I see a folder "Config" but fsx.cfg isn't there.

Also in the Event Viewer -Summary of Admin' Events (under Critical) I see "41 Kernal Power".

Ray

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Type %appdata% in the search in the windows start menu. Then you open the folder named Roaming and then you go to the folder named Microsoft and then folder named FSX. There you should find a notepad file named fsx.cfg that you cut (not copy) and put on your desktop on your computer. Start FSX. FSX will now rebuild a new fsx.cfg fil for you and reset all settings to defult.

 

If your FSX still crash when you start FSX, then you better remove one of the last add-ons you installed into your fsx right before your fsx startet to crash.

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I'm a bit rusty with all this but where do I find the "fsx.cfg" file? In D:/FSX I see a folder "Config" but fsx.cfg isn't there.

 

Also in the Event Viewer -Summary of Admin' Events (under Critical) I see "41 Kernal Power".

The AVSIM CTD Guide provides info on where to locate the hidden folders in FSX and P3D. In the probable causes section of the guide there's several suggested fixes for your problem. You should also check out page 1 and 2 of the guide where we have posted a link to the AppCrashView. The AppCrashView interprets the Windows Error Reporting System and provides more information about your crash.

 

Best regards,

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Oh dear, Oh dear !  I've got myself into a right pickle.  I found the file fsx.cfg in Raymond>appdata>Roaming>Microsoft>FSX.  I cut this file and put it on the desktop and re-started FSX.  A lot of message boxes came up that I accepted and ultimately FSX started at 'Home'.  When I selected 'Free Flight', it stopped working.  Should I see the new fsx.cfg in the FSX that has been re-built?  I looked in FSX and only saw the following files : 

 

fsx(FA_Backup).cfg

fsx.CFG

fsx.CFG.txt

 

I should have mentioned at the start of this message that this problem arose initially when I loaded the addon 'Treescapes'.

So I feel that I am not competent to take this search much further.  Can I return to the setup I had before doing the fsx.cfg cut and then remove Treescapes?  I could un-install FSX I suppose, but this would be drasic action because I would loose all the addons and photo' scenery addons and have to start all the re-loading of these again again.

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You can remove those 3 files you listed and replace them with the one you saved, it sounds like that 'treescapes' may be the issue, remove that and see what happens.

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I should have mentioned at the start of this message that this problem arose initially when I loaded the addon 'Treescapes'

 

He is your clue  and issue   since your fsx  worked fine  before you had installed  Trees cape and  failed   after your had installed Treescape suggest  this has caused your issue.  Hopefully uninstalling  it  will fix your issue

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OK - I've removed the three files mentioned above and run FSX again. It still has the fatal error!

(Looking now in FSX I see 2 new files created: fsx.cfg and fsx.CFG.txt )

So I will have to remove Treescapes as suggested.  The instruction given by Treescapes for complete un-installation is to look in the photographic scenery folders for the folders named "Texture".  Inside are thousands of files with extension *AGN that should apparently be deleted for un-installation. 

Before doing this I would ask, does FSX have Texture files that I must watch for?  I know "Texture Resolution" is something that is set in the Scenery Library.

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Unless you know exactly the files that need to be deleted (and their location), you should not start deleting anything. Page 7 of the treescapes guide provides some information - http://earthsimulations.com/Downloads/PDF-manuals/ES-Treescapes-Manual-Web.pdf. Maybe a bit confusing for someone who is not familiar with how computers work and the file structures.

 

Best regards,

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I'm vaguely familar with the file structure on computers.  So therefore, if I want to recover FSX, it looks like I am forced to try to un-install Treescapes.  I think can identify the the 3 areas folders in each of volumes folders 1,2 and 3 of VFR Photographic Scenery.  In the 'areas' folders I see Texture files with the extension *AGN. So I can only assume these need deleting to un-install Treescapes, as instructed on p9 of the user manual.  I know I could get this wrong but the only other thing I could do is to un-install and re-install FSX.  Would this un-install all addons in the Scenery Library, such as the Treescapes photo scenery?

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Further to my last post, I had a look in 'Control Panel>Programs & Features>Microsoft Flight Simulator X' and I see the option how to remove FSX.  There  is also a "Repair" option there which says this will Reinstall all features installed by the previous setup.  What does this do, and would this un-install all addons including Treescapes?

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Further to my last post, I had a look in 'Control Panel>Programs & Features>Microsoft Flight Simulator X' and I see the option how to remove FSX.  There  is also a "Repair" option there which says this will Reinstall all features installed by the previous setup.  What does this do, and would this un-install all addons including Treescapes?

Reinstalling FSX is not recommended unless you can't uninstall Treescapes to see if that if the program causing your problem. Moving your fsx.cfg, dll.xml, exe.xml, and scenery.cfg to a temporary folder would be almost like reinstalling FSX. The fsx and scenery.cfg's will rebuild to the default settings when you restart FSX. The dll.xml and exe.xml will not be rebuilt. Only thing you can do there is to move them to a temp folder to see if this fixes your problem. If so, then your problem is probably associated with the dll.xml and/or exe.xml. Those problems are rare though. Most of the problems in FSX are associated with the fsx.cfg and scenery.cfg. You move these to a temporary folder because you do not want to reinstall all of your scenery. If the problem goes away with the default scenery.cfg, then most likely your problem is one of the sceneries. So you move the one in the temp folder back and disable the addon scenery OR you can just disable the scenery you recently installed.

 

A repair of FSX will require you to also repair Acceleration if installed or a repair of SP1 and SP2 if Acceleration is not installed. A repair will bring your textures back to the default textures. It will also repair the Effects folder as many addon developers will replace the default effects with their effects. So, doing a repair could cause some anomalies to FSX. A repair will not overwrite the dll.xml or exe.xml but it will overwrite your fsx.cfg, scenery.cfg so those should be backed up.

 

Best regards,

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Thanks for that precise post giving the options.  Before acting on any of these options, could I go to 3 posts back where I referred to the instructions given in the user manual for un-installing Treescapes, i.e. delete all Texture files with the extension *AGN (there are thousands of these files).  Would that be the first step to take with this problem?

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Thanks for that precise post giving the options.  Before acting on any of these options, could I go to 3 posts back where I referred to the instructions given in the user manual for un-installing Treescapes, i.e. delete all Texture files with the extension *AGN (there are thousands of these files).  Would that be the first step to take with this problem?

According to their guide:

 

"ES - Installer places Treescapes UK into your Earth Simulations folder and provides you with some simple tools to assist you in transferring the autogen files to the correct locations. Please refer to step two below for more information."

 

Step 2 - On completion of step one ESI will initiate the installation of your product into the Playsims/Horizon VFR Photographic Scenery volumes you own and that are relevant to your purchase."

 

"Uninstalling Earth Simulation’s Treescapes UK"

"If for whatever reason you would like to disable Earth Simulation’s Treescapes UK once installed, you can do this very easily by carrying out the following actions. Within your photographic scenery folders locate the folders named “Texture”. Inside you will find many files with the extension *.AGN. Remove all of these files to a backup location of your choice, or if you are absolutely certain that they are no longer required you may simply delete them. This action is all that is required to remove Treescapes UK."

 

The way I read that is that you have to go to your Playsims/Hrizon VFR Photographic Scenery folder, looked for the sub-folder of Textures and then move any and all of your .agn files (several thousands) to a backup location (I would recommend Backup/Horizon VFR/Textures).  AGN is all of the autogen files.  You do NOT want to delete any of those .agn files in the Scenery/World/Texture folder.  Those are your default textures. 

 

Hope this helps.

 

Best regards,

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Hi - sorry. I have had to be away from this problem of mine for a while.

I have now remove all "Treescapes" texture (*AGB) files in the photographic scenery folders to a backup location and tried running FSX.  I still get the 'Fatal Error' as before. Also while doing this work, I noticed some scenery files missing from 'volume 1'. Looks like there are other things afoot here !

I am of the feeling now, that with my level of expertise, the best thing I would be competent in doing, would be to un-install FSX which would also remove the photo' sceneries. Then re-install both FSX and the photo' sceneries. Although this would take some time, I do have the time. 

Would doing this remove everything associated with FSX?

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I have never had to remove my photoscenery folders after reinstalling FSX. I can uninstall FSX completely, reinstall, and then, reconnect the location of the photoscenery folders via the Scenery Library.

 

I think it would be better to reinstall Treescapes. But, if you have the time to completely uninstall/reinstall fsx and all of your add-on's, then go for it.

 

I would recommend using the guide at the following location to uninstall/reinstall FSX - http://support.precisionmanuals.com/kb/a87/how-to-uninstall-and-reinstall-fsx.aspx .

 

Best regards,

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Hi again. Thanks for the continuing interest in my problem. I've had a look at the link given to un-install/re-install FSX and I can now see that it is not that straight forward. So, I've turned to the Avsim CTD Guide. To start with, do I really have a CTD situation?  As I stated at the start of this post, what I get when I try to run FSX is an almost immediate message "A Fatal Error has occured" and this is immediately followed by the message "MSFS has stopped working".  I don't get a WER.  Anyway, the guide suggests Disableing the Add-on Scenery.  My OS is Win. 8.1 and when I look in (C:)>ProgramData>Microsoft>FSX I see 3 folders: Facilities, SceneryCache and SceneryIndexes.  Where is the add-on scenery here and how do I disable it?

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To start with, do I really have a CTD situation? As I stated at the start of this post, what I get when I try to run FSX is an almost immediate message "A Fatal Error has occured" and this is immediately followed by the message "MSFS has stopped working". I don't get a WER.

 

Anytime you application does not start up properly and you have to shut it down is considered a CTD.  The fatal error message indicates something serious happened to your computer and a .wer report should have been posted.  I think you are very mistaken that you did not get a .wer report.  The AppCrashView program interprets all .wer reports and tells you (and me) what most likely caused your problem.  At the minimum, the Windows Event Viewer recorded the shutdown and probably provided a report too.  A fatal error is very serious and not to be taken lightly but it is not as bad as a BSOD or Blue Screen of Death which you might have had too.  The AVSIM CTD Guide shows you where and how to download the AppCrashView and BlueScreenofDeath apps.  We also have a section on the Event Viewer (for Windows 7 and 8.1 Users) and how to use it with a link to the Internet where it will show you exactly what to look for depending on your OS.  In the Event Viewer, you want to look into Custom Views/Administrative Events.  No where else.  Just there.  It will show you everything that has gone wrong with your computer since the day you installed Windows.  Some are very serious errors, some just warnings that something is amiss.  There are a lot of people who are not familiar with Windows and how to troubleshoot a crash and that's what we tried to put into the guide.  The Event Viewer and WER's provide a lot of valuable information.

 

The Windows Error Reports (WER's) are located in C:/Users/(your username)/AppData/Local/Microsoft/Windows/WER.  Unfortunately they are not readable but it does show you whether you have WER's or not.  Someone developed a neat application called AppCrashView which interprets these error reports and makes them readable to you and me.

 

 

 


Where is the add-on scenery here and how do I disable it?

 

Your addon scenery is located in your scenery.cfg.  You can move your scenery.cfg to a temporary folder, restart FSX and the scenery.cfg will be returned to the default.  You will have no addon's that might be causing your problems.  If you still have problems after doing this, then you can move the scenery.cfg that you had moved to a temporary folder and you will have all of your addon scenery back.

 

 

 


My OS is Win. 8.1 and when I look in (C:)>ProgramData>Microsoft>FSX I see 3 folders: Facilities, SceneryCache and SceneryIndexes.

 

On page 5 of the AVSIM CTD Guide we show you exactly where the facilities/scenery indexes and shader folders are located.  You can delete all of those folders.  They will be rebuilt the next time you restart FSX.

 

Earth Simulations went out of business and they can no longer help you with your problem.  Our support forums have members who might be able to help you.  If you are having problems reinstalling the scenery, then you might want to post this issue in the FSX/FSX-SE forum.  You can also ask how to uninstall/reinstall FSX but everyone will tell you to look at the guide at the link I provided you earlier.  You state it is not straight forward but I can see no easier way of uninstalling and reinstalling FSX.  There really is no other guides.  It tells you where the hidden folders are located.  I really am perplexed you are having a problem.  Still, you are most welcomed to post your questions in the FSX Forum as long as they do not relate to crashes.  Some people post crashes about a developers product only because they are frustrated and the developer will not help them with their problem.  It is there way of getting back at the developer.  ES cannot be hurt as they are no longer in business.  I think one of the reasons they went out of business was because of their lack of support.  But then, I did look at their guide and it looks pretty straightforward to me.  Telling everyone you had a crash is not helpful so you should leave that out of your discussions in the FSX Forums.  Thousands of members have successfully installed this product into FSX without any issues.  This indicates to me that the problem is not with the guide or the ES software problem but with the way you installed the product.  Did you read in the PMDG uninstall/reinstall guide that you should disable UAC and turn off any anti-virus program before installing the product.  These programs are there to save you from evil people who might lurk on the Internet and download and install something without your permission.  These security programs will stop the installation of a program or place files into quarantine because they think the files are harmful to you.  Of course they are not as it comes from a FSX addon developer from a safe link on the Internet.  FSX and any FSX addon should not be scanned by any anti-virus or malware program.

 

Hope this helps.

 

Best regards,

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Hi.

Thanks for the prompt reply.  I note that you ask that I do not continue to post questions regarding my CTD problem but act on all the suggestions you have already given.  Before leaving the post therefore, I would if I may, like to indicate the action I have now taken on your suggestions.

Using the CTD Guide I have done the following:

1.  Disable Add-on Scenery (p2), and

2.  Delete/Rebuild Facilitiies/Scenery Indexes and Shader Folders (p5).

After these steps, I still get CTD.

I have run AppCrashView and in CustomViews/Administrative Events, the faulting Module is shown as visualfx.dll  (unfortuately I've forgotten how to paste the AppCrashView complete results in a post).  Does this help in locating the cause of the CTD?

Finally, on p1 of the guide to "uninstall and reinstall FSX" it is indicated that all addons, including scenery, need to be removed at an uninstalling of FSX.  You have indicated above that you have not found it necessary to delete the scenery when uninstalling FSX.  Could you enlarge on this point?

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I note that you ask that I do not continue to post questions regarding my CTD problem but act on all the suggestions you have already given.

 

LOL!  I would never tell anyone not to post their CTD questions here but you seem to think that it is an installation problem rather than a CTD problem.

 

Here's what the AVSIM CTD Guide says about visualfx.dll as the faulting module:

 

Visualfx.dll – The visualfx.dll is used to display an FSX effect.  An effect needed for an aircraft or scenery may not be located in the Effects folder and, when the effect is called by the program, it cannot be found and FSX crashes.  The CTD occurs mostly with aircraft not properly installed and/or the default flight (shown in the [userinterface] Situation= line in your fsx.cfg) may be corrupted when a new default flight is set up.  The solution in this case is to rename your fsx.cfg to fsx.orig, restart FSX and let the fsx.cfg rebuild.  It has also been fixed by returning the default textures into the main texture folder.  This can be done through a backup or conducting a FSX repair installation.

 

 

 


Finally, on p1 of the guide to "uninstall and reinstall FSX" it is indicated that all addons, including scenery, need to be removed at an uninstalling of FSX. You have indicated above that you have not found it necessary to delete the scenery when uninstalling FSX. Could you enlarge on this point?

 

A guide is a guide.  It is not explicit instructions.  Definite do's and do not's.  PMDG only provides instructions on how to uninstall FSX/Acceleration.  Nothing else.  They they provide instructions on how to reinstall FSX so that you can circumvent some of the security built into Windows 8.1 or Windows 7.  They want your experience with FSX to be a happy experience.  It provides you a bit more information about how FSX is uninstalled and where you might find the hidden folders that you much delete before you reinstall.  If you do not want to follow it and do it all yourself, then by all means do that.  I was just trying to help you.  That's what the AVSIM CTD Guide provides.  Help.  Nothing you really have to do.  Just some guidance for some who are not familiar with the Windows systems and some suggestions on how to avoid crashes.  I try to do everything I can to get you back to running FSX and enjoying the product.  For your problem, there is no definitive (positive) solution other than to uninstall fsx and then reinstall it and then reinstall your addons.  Non-positive solutions would be to uninstall Earth Simulation's trees, run FSX and see if this fixes the problem.  If so, then you can try reinstalling the trees again.

 

This is not a support website for FSX or Earth Simulation products.  It is a place where members from the flight simulation community get together and try to help one another.  Sometimes our help is not very good and our members get more frustrated.  So I will let you read the AVSIM CTD Guide, the PMDG uninstall/reinstall guide as that's all I know.  Hopefully others will come here and provide information that will completely resolve your problem immediately.  I hope so anyway.

 

Best regards,

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Hello again.  Thanks for coming back.

As suggested in the AVSIM CTD Guide on Visualfs.dll as the faulting module, I've renamed fsxcfg to fsx.orig and restarted FSX.  I now have an error as before that states:

 

SCENERY.CFG file error. Local scenery directory (E:\megasceneryEarth\Washington-017\SCENERY) in scenery Area.212 not found.

I click to continue and obtain another NEW error that states:

 

Scenery read error.  Attempting to open a non existent directory:  d:\fsx\texture

This is "SOMETHING NEW" but I click OK to continue and obtain the HOME page for FSX Acceleration.

I select FREE FLIGHT and then have the FATAL ERROR again. This time MSFS FSX trys a restart but the FATAL ERROR reappears again.

 

(Checking for fsx.cfg rebuild, I see 3 folders: fsx.CFG,  fsx.CFG.txt and fsx.orig .)

 

The AppCrashView utility shows again this result

 

- EventData
      fsx.exe       10.0.61637.0       46fadb14       visualfx.dll       10.0.61637.0       46fadb59       c0000005       00020cbb       15a0       01d0ad9f387afbf8       D:\FSX\fsx.exe       D:\FSX\visualfx.dll       963b0434-1992-11e5-8069-74d02b93293e

 

The other suggestion in the guide is

 

It has also been fixed by returning the default textures into the main texture folder

 

How does one do this and might the above error "d:\fsx\texture" be corrected by doing this?

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SCENERY.CFG file error. Local scenery directory (E:\megasceneryEarth\Washington-017\SCENERY) in scenery Area.212 not found.
I click to continue and obtain another NEW error that states:

Scenery read error. Attempting to open a non existent directory: d:\fsx\texture

This is "SOMETHING NEW" but I click OK to continue and obtain the HOME page for FSX Acceleration.

I select FREE FLIGHT and then have the FATAL ERROR again. This time MSFS FSX trys a restart but the FATAL ERROR reappears again.

 

This error should not cause FSX to crash after you click okay.  The startup is just telling you that a scenery was uninstalled and the program can no longer find it.  You can manually edit the scenery.cfg or download and install Scenery Configuration Editor (see page 8 of the AVSIM CTD Guide).  This program will tell you the problem and give you the option to delete the non-existent scenery area or, in the Menu of the Scenery Config Editor, you can click on Actions and then select to "Reset the Area and Layer Numbers and reorder the file and the problem will be fixed.

 

 

 


(Checking for fsx.cfg rebuild, I see 3 folders: fsx.CFG, fsx.CFG.txt and fsx.orig .)

 

The FSX.cfg is your working config.  The FSX.txt is created when you have a crash.  It was Microsoft's idea to make a fsx.txt file so it could be sent to the Microsoft techs who would take a look at it and see why FSX was crashing.  Microsoft no longer supports FSX so this cannot be done.  The fsx.txt can be safely deleted.  The fsx.orig is a previous fsx.cfg you renamed so you could restart fsx and let a new config rebuild.  This is no longer recommended and we recommend you simply move the fsx.cfg to a temporary folder, restart FSX, and a new config will be rebuilt.  The fsx.orig can be safely deleted as it does nothing and is taking up a tiny amount of space on your hard drive.

 

 

 


The other suggestion in the guide is
It has also been fixed by returning the default textures into the main texture folder
How does one do this and might the above error "d:\fsx\texture" be corrected by doing this?

 

The only way you can return the texture back to the default if you did not back it up is to repair FSX.  You insert the first FSX disk in the DVD drive and select the repair option.  Since you have Acceleration installed, you also need to repair Acceleration and you do that by inserting the Acceleration disk in the DVD Drive and selecting repair.

 

What will a repair do to your current installation of FSX? 

 

  • it will not harm the dll.xml or exe.xml files if you have them in the folder where the fsx.cfg is located. 
  • It will rewrite your current fsx.cfg and bring it back to the default settings. You want to move your current fsx.cfg to a temporary folder if you want to keep it.  You can move it back once FSX has been repaired and overwrite the default FSX.cfg if you want.
  • the scenery.cfg will be returned to the default.  If you want to keep your current scenery.cfg, move it to a temporary folder.  You can move it back once FSX has been repaired and overwrite the default scenery.cfg.
  • it will return all of your textures in the fsx/texture folder back to the default.  This should not be a problem.
  • it will return the fsx/scenery/world/scenery folder back to the default.  You might want to back up this scenery folder as it contains your AI traffic and some addon airports like FSDT or FlightBeam throw in scenery files with their own AI.  UTX and Orbx uses it too for when you are enabling the default scenery or their scenery. 
  • it will not mess with your fsx/modules folder as that folder does not exist when you first install FSX.
  • it will return your Effects to the default but most developers now simply add effects in this folder and those will not be removed with a repair install.  Sometimes a developer will rename an effects to say, fx_launch.orig or .bak and install their own version.  This is rare though.  You might want to back up this folder too. 
  • there will be no changes to the main fsx folder (the once where fsx.exe is located).  If you have a program like "MakeRwys" it should still be there after the repair.
  • the Gauges folder will be brought back to the default.  This is okay as any addon developers would install their own gauges and those will not be touched by a repair.

That's it.  No other changes that I can think of.  It is fairly easy to do.  Hope this helps.

 

Best regards,

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