Sign in to follow this  
J van E

ProATC/X STAR problem and wrong text info

Recommended Posts

Just installed the newest version of ProATC/X. I have to problems with it:

 

1. ATC tells me at a certain moment what STAR I have to fly but that's it. It doesn't tell me which runway it is for and what transition to use. I only get that information when I have already passed the startingpoint of the STAR which obviously is WAY too late. This used to work perfectly in the previous version, when all that information was given a lot earlier.

 

2. The scrolling text info is not in sync with the spoken text: it either has a lot more information or totally different information.

 

Anything I can do about this? How do you handle that late STAR information? Yes, I do know where to find that information but the fun of an ATC addon is that it TELLS you everything you need to know: I don't want to look it up...

 

And P.S. don't tell me to post this on the official forum because they refuse to support me even though I am a paying customer.

Share this post


Link to post
Help AVSIM continue to serve you!
Please donate today!

Just installed the newest version of ProATC/X. I have to problems with it:

 

1. ATC tells me at a certain moment what STAR I have to fly but that's it. It doesn't tell me which runway it is for and what transition to use. I only get that information when I have already passed the startingpoint of the STAR which obviously is WAY too late. This used to work perfectly in the previous version, when all that information was given a lot earlier.

 

2. The scrolling text info is not in sync with the spoken text: it either has a lot more information or different information.

 

Anything I can do about this? How do you handle that late STAR information? Yes, I do know where to find that information but the fun of an ATC addon is that it TELLS you everything you need to know: I don't want to look it up...

 

And P.S. don't tell me to post this on the official forum because they refuse to support me even though I am a paying customer.

 

 

Post this on the PATC forum along with the log file from the flight. http://www.pointsoftware.de/proatcxforum/forum/index.php

Share this post


Link to post

I guess you missed his disclaimer not to tell him to post this in the official forum. ;)

I think he did. ;)

 

In addition to what I posted: I only fly the Aerosoft A319 with ProATC: in order to select a STAR in the MCDU I have to first select the runway. Is there a way to select a STAR without doing that? If so, that would sort of solve my problem.

 

And btw I've done two flights and both gave me the same problem. I also read the new version gives you specific information later than in the previous one so this all seems to be by design and not a bug... so I wonder how others handle this.

Share this post


Link to post

I guess you missed his disclaimer not to tell him to post this in the official forum. ;)

 

I thought he wanted a solution. If he doesn't, then don't post on their forum...

Share this post


Link to post

I thought he wanted a solution. If he doesn't, then don't post on their forum...

Of course I want a solution but since the developer doesn't want to give me support I am asking it here. I am not asking for official support here: for that you obviously have to be on there forum! I am asking my fellow simmers how they deal with this. That's what this forum is for. I am sure there are more Airbus users who ran into this problem. I think this isn't a bug either (for which only support would help) so hence the question. So... now we've got this out of the way, maybe some other users can chime in with actually useful info? ;)

Share this post


Link to post

If you open PATC in-flight menu you can select flight plan information, which tells you also excpected STAR and Rwy.

Share this post


Link to post

If you open PATC in-flight menu you can select flight plan information, which tells you also excpected STAR and Rwy.

 

Yes, I know, thank you, but as I said I know how to obtain the correct information. But I didn't buy ProATX so I can click in menu's to find the info, I want ATC to tell it to me! That's the whole point of an ATC addon! I can fly without one and find my way around perfectly but I want ATC to tell me what to do etc. at the correct moment. And as it is now that moment is always way too late.

Share this post


Link to post

 

 


Of course I want a solution but since the developer doesn't want to give me support I am asking it here.

 

Sorry, but this is ridiculous. If you have paid for the software, then you will get support on their official forums.

Share this post


Link to post

Sorry, but this is ridiculous. If you have paid for the software, then you will get support on their official forums.

 

 

+1

Share this post


Link to post

Sorry, but this is ridiculous. If you have paid for the software, then you will get support on their official forums.

 

Agreed. Nevertheless, I don't get it and I don't want to discuss that here. I would simply like to know how others deal which the changes in ProATC's procedures.

Share this post


Link to post

This is odd... it is normal to have an arrival STAR in the US without an arrival runway until you are handed off from center to approach, usually about 40-60 nm from the airport.  The normal sequence is to be checking ATIS before that hand off so when you check in with approach you give them the ATIS letter along with initial contact.  ATIS generally advised active runways for planning. The approach clearance comes from approach control, not enroute center unless there is no approach (unlikely in the US for air carrier ops).

 

This sounds like a question on how to set up the arrival without runway in an airbus.... I have no idea. It is not a big deal in the Boeing.

Share this post


Link to post

Hm, well, a lot of people found ProATC to be too much European so maybe they made it a bit more US....? This procedure clearly is US now. Pity there isn't an option to choose.

Share this post


Link to post

And P.S. don't tell me to post this on the official forum because they refuse to support me even though I am a paying customer.

 

When you follow the forum rules, you will receive support again. It's the same rule as on the PMDG forum, a full name is a must.

 

 

This sounds like a question on how to set up the arrival without runway in an airbus.... I have no idea. It is not a big deal in the Boeing.

 

This option is a bit hidden in the Airbus. I gave the OP Jeroen my Airbus workflow in another thread (adapted workflow learned by asking questions from pilots and by watching too many cockpit videos from justplanes.com). Hopefully these tips will prove to be useful.

 

 

Hm, well, a lot of people found ProATC to be too much European so maybe they made it a bit more US....? This procedure clearly is US now. Pity there isn't an option to choose. 

 

Prior to the latest update, ProATC was quite European. Now more universal (and more realistic even for European flights).

Share this post


Link to post

 

 


When you follow the forum rules, you will receive support again. It's the same rule as on the PMDG forum, a full name is a must.
 

 

That's what I figured.  :wink:

Share this post


Link to post

When you follow the forum rules, you will receive support again. It's the same rule as on the PMDG forum, a full name is a must.

 

This option is a bit hidden in the Airbus. I gave the OP Jeroen my Airbus workflow in another thread (adapted workflow learned by asking questions from pilots and by watching too many cockpit videos from justplanes.com). Hopefully these tips will prove to be useful.

The difference being that on the PMDG forum any AVSIM forum member can post, so without having bought a PMDG product, so asking for a full name is a very simple and basic sort of validation. While on the ProATC forum I had to register using my full name and purchase serial so they know exactly who I am and that I am a valid paying customer and hence the need for a full name is totally unneeded. But again, as I said, I don't want to discuss this here but by now I feel the need to explain this once more. ;) And yes, I know a lot of people don't mind posting their full name online but some simply do for whatever reason.

 

And your workflow tips were very useful, so much so that this topic may be closed as far as I am concerned. ;)

Share this post


Link to post

The incorrect text vs voice issue in PATC has been known for a long time. Unfortunately, it has not been fixed in the latest version.

This means that if you're lucky, really lucky, it may be fixed in the next release. That is, in about a year.

 

This demonstrates the terrible release policy for PATC. The "we relase once a year" policy is really, really bad.  People report the same bugs over and over again. If they post outside of the official forum, they get the standard response of "post this in the official PATC forum". People who post in the official forum will get the standard respone of "this may or may not be fixed in the next release, please check back in a year or so".

Having to wait a year for major feature additions may be ok, but having to wait a year to get fixes for showstopping bugs like the numerous crash to desktop bugs in a software with this kind of price tag is NOT acceptable.

 

This is the reason I and many, many other people abandoned PATC. Some developers never learn.

Share this post


Link to post

Unfortunately, it has not been fixed in the latest version.

 

This was a decision that was made late in the development cycle. The release was late by two weeks already. Decision was to be made, are the current voices good enough to be used with the text off. As the answer was yes, the release went out to the users (voice instructions are correct). Mind you, this wasn't a mere bug fix update, but a free upgrade. Full list (over 50 items) here: https://fselite.net/news/pro-atc-x-v1-8-5-0-released/

 

 

This demonstrates the terrible release policy for PATC. The "we relase once a year" policy is really, really bad. 

 

And that is not how it has ever worked. Upgrade release in the fall, then bug fixes until January. Just like now. Upgrade has been release and I have already tested 4 different release candidates that fix user reported problems. If all goes well, the next bug fix release will happen in the next two weeks or so.

 

 

wait a year to get fixes for showstopping bugs like the numerous crash to desktop bugs

 

I've been on the forums for 5 years and I do not know of a case where CTDs haven't been fixed by following either these instructions: https://goo.gl/jZ3hKv or these  https://goo.gl/rGIFqO . If you feel that you will be the first, please let me know.

Share this post


Link to post

Of course I want a solution but since the developer doesn't want to give me support I am asking it here.

 

You seem to have got excellent support, and the answer! I think you should publish a retraction here!

 

What ProATC/X is now doing in this area is realistic! It wasn't before. Maybe you need to learn a little more about using your CDU? ;-)

 

Pete

Share this post


Link to post

Does pro-atc-X tell you when to start descending when arriving on a star? Just started using it with FSLabs airbus and I hit the point where I need to start the descent and ATC doesn't say anything. I start the descent and it keeps ordering me back up to cruise altitude. 

Share this post


Link to post

 

 


And your workflow tips were very useful, so much so that this topic may be closed as far as I am concerned. ;)

 

Since you are the OP, topic closed.

Share this post


Link to post
Guest
This topic is now closed to further replies.
Sign in to follow this