Frank_Kunath

Operations Center Update Failure

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Just started my pc and oc but the update stopped during Settings.dat and is not going on.
Got the pop-up as well here.

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5 hours ago, Frank_Kunath said:

i have startet the uodate now from the folder direkt, not from shortcut. Problem now solved

Same result for me as before. Its not working.

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Did you guys submit a support ticket? If not, you really need to do that, as it's hit or miss whether they see posts on the forums.

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1 hour ago, Masek said:

I just sent a support ticket to PMDG.

There must be a solution for this. :smile:

Write the answer and solution of PMDG here in Forum! Thank you!

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Here is the answer:

 

Hi Sebastian

 

Can you please make sure that you disable any Anti virus or other protective software and then try the following.

 

It sounds as if your PMDG Operations Center application may not be up to date.

 

To manually update PMDG Operations Center, do the following:

 

1. Navigate to your C:\Program Files (x86)\PMDG Operations Center folder. Delete everything in that folder with the EXCEPTION of the OpsCenterUpdater.exe file.

 

2.  Disable any Anti virus or other protective software that you are running.

 

3. Run the OpsCenterUpdater.exe file manually, ensuring that you Right Click and select "Run as Administrator."

 

This should update your PMDG Operations Center install to the latest version.

 

Paul Gollnick
Technical Support
PMDG Simulations, LLC

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7 hours ago, Masek said:

Somehow it did not work out, or I'm too stupid :blush:

Unfortunately, this does not help me! I have sent a new ticket to PMDG.

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This is an EU server problem! After various attempts, get other error messages.

Other message:

1. Product Module 737NGX.dll has failed to download after 3 attempts.

2. Product Module 737NGX XSE.dll has failed to download after 3 attempts.

 

 

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45 minutes ago, coolken said:

This is an EU server problem! After various attempts, get other error messages.

Other message:

1. Product Module 737NGX.dll has failed to download after 3 attempts.

2. Product Module 737NGX XSE.dll has failed to download after 3 attempts.

 

 

This is the same I got as well! :(

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Yes here also. Got the same needless Message from Paul.

Answered to the Mail but didn't get any Answer until now.

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I also have the same problem. I tried the deleting of the files and manual run of the updater, but to no avail. Still gives the message failed after 3 attempts.

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2 hours ago, a350pilot said:

Got the same needless Message from Paul.

Paul likely didn't know you saw the message here, unless you specifically told him, which I doubt you did. We work product support - not mind reading.

Sign your posts.

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Here a solution of PMDG! Unfortunately with me without success!

 

We've had other users having this issue in the past two days trace it back to antivirus or firewall interference with the download. We've checked the server and files exhaustively, there isn't a problem on our end of the connection. 18,000+ successful OC updates have happened in the past two days across the world.

=========

Have you tried setting a Windows Firewall rule to allow the OC and updater through? Several other users said doing this fixed the issue for them.
 
Here's a video explaining how to do this:
https://www.youtube.com/watch?v=2AcqibSJ8ng

 

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Thanks for sharing that Kenneth,

Will try it tonight and report my results.

  • Upvote 1

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