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Just a heads up for anyone building a new rig, have a read of this thread from Overclockers (probably about the most respected hardware forums in the uk).  If anyone has been here long enough to remember Mul (the hardware wizard on here years ago), Overclockers are who he used to work for

https://forums.overclockers.co.uk/threads/warning-for-all-motherboard-owners.18840442/

 

I usually use Gigabyte boards, but went with an Asus because of the cpu+motherboard cashback scheme they were doing.  I won't be using any more.

 

Edited by Charlatan
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Firstly, in my opinion it's wrong to base your decision on a single faulty item. Secondly, what's worse in this case is that it wasn't Asus who refused to accept it back, it was OCUK (who said they didn't think that Asus would accept it). The initiator of the thread doesn't seem to have tried to contact Asus directly so there's no way of knowing what the response from Asus would have been. I don't think you'll find a motherboard from any manufacturer that doesn't have the occasional failure - electronic components break, it's just a fact of life. I've used Asus for a number of years now and would highly recommend them.

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He has now.  His board is away with them at the moment.  If you read the thread, there is numerous others that have had similar experiences, not all with OCUK.  There is reports of dodgy rma practice with them all over google

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Very interesting, as having been a habitual Asus MoBo user for decades, and am about to build the latest rig, and was biding my time. This topic and link to OCUK does throw up a new light on Asus, though.

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3 minutes ago, patrice_bambou said:

Just for my knowledge, what is OCUK?

thanks.

Patrice.

OverClockersUK=OCUK

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Makes you wonder why OC UK sells so many OC upgrade bundles based on ASUS motherboards and PCs.  

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Always been using Asus Mobo and GPU and not a single faulty item here. 

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4 hours ago, Charlatan said:

He has now.  His board is away with them at the moment.

That's not correct. Post #60 says: "Overclockers have offered to let me return it and then they will send it to asus" - it's with OCUK as far as anyone definitely knows. So still no direct contact with Asus.

4 hours ago, Charlatan said:

If you read the thread, there is numerous others that have had similar experiences, not all with OCUK.

I can only find three posts in the thread where people have actually had an Asus MB which failed (and one of those was "many moons ago"). Others are just hearsay about the Asus RMA system. You can Google "XXXXXX RMA problems" for any big manufacturer and get lots of horror stories. I'm happy to stick with Asus as, along with plenty of others in these forums, I've had no problems with their products.

Edited by vortex681

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I always use ASUS motherboards on my computer builds for years. NEVER had an issue.

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7 hours ago, vortex681 said:

That's not correct. Post #60 says: "Overclockers have offered to let me return it and then they will send it to asus" - it's with OCUK as far as anyone definitely knows. So still no direct contact with Asus.

Wrong

Warning for all motherboard owners

and have a look at post 123 on there

Edited by Charlatan

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1 hour ago, Charlatan said:

Wrong

Warning for all motherboard owners

and have a look at post 123 on there

I'm sorry, but that still sounds like opinion to me. The poster doesn't seem to work for Asus or OCUK as he talks about them in the third person. As I said in my last post, you can find plenty of similar complaints about the RMA process for every manufacturer with a simple Google search so this case is certainly not unique. The thread may have influenced your future purchasing decisions but it's not enough to stop me buying Asus motherboards, which I still consider to be amongst the best available. What it has done is to make me wary of dealing with OCUK, so thanks for that.

Edited by vortex681
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There are actually TWO posters in that thread claiming to be associated with ASUS... "Loki" posted on Dec. 15 and "Silent_Scone" posted on Dec. 19.  Now more than two months later nothing but silence from OCUK and ASUS.  The OP has no news...

That there is some sterling customer service from both companies! :wacko:

Greg

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Over the years I have used MB from Gigabyte and ASUS. I would highly recommend either. I currently have an ASUS Sabertooth Z87. It's a new RMA replacement for the same board which I got from ASUS about  a year ago. I asked ASUS to give me replacements for the 2 assist assist fans that came with the board four years after I bought it. The TUF series came with a 5 year warranty. I had ran the word not allowed out of the fans at 3000rpm in a harsh, dirty and frigid remote environment but after I moved I could now hear how noisy they had become. The system was not so remote and the fans where very load. I also overclocked and overvolted the heck out of the entire system. The North American ASUS RMA center is 30 mins drive form where I live and I went there in person and made my case for them to just give me 2 fans to replace the fans with shot bearings. They refused and insisted that I take the system apart and bring back just the board. That's exactly what I wanted to avoid.

Anyway they sent me a brand new in retail packaging Sabertooth Z87. So now I have replacement fans and now a 1.5 year old MB. I'm still overclocking the heck out of everything.

When Intel release their 10nm CPU in a year or so, I'll likely be using an ASUS MB for my new build at that time.

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Used ASUS, MSI, and currently a Gigabyte Aorus Pro.  None of them gave me issues and performed flawlessly. The Pro was the best board for the price and performance.

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In all fairness, I think the OP here was just trying to alert would-be Asus MoBo buyers or existing Asus MoBo buyers of the pitfalls. Even as a long-term Asus-only user, I nevertheless applaud him for that alert. His OP does not come across as a post that I should NOT buy an Asus board, but comes with a caveat emptor, which to me is useful information.

Edited by vc10man
typos
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Asus were doing well in 2017.

https://forums.anandtech.com/threads/most-reliable-brand-of-motherboards.2499756/

2016, Asus were independently determined to be the most reliable motherboards.

https://www.eteknix.com/asus-motherboaedent-analysis/

If you want to find out how reliable Asus boards are then you need data re failure rates. And not the ones caught in house, the ones that end up in customers hands.

As for support, Asus have never been top notch, if you want that, you would be looking at EVGA.

 

Edited by martin-w

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8 hours ago, vortex681 said:

I'm sorry, but that still sounds like opinion to me. The poster doesn't seem to work for Asus or OCUK as he talks about them in the third person. As I said in my last post, you can find plenty of similar complaints about the RMA process for every manufacturer with a simple Google search so this case is certainly not unique. The thread may have influenced your future purchasing decisions but it's not enough to stop me buying Asus motherboards, which I still consider to be amongst the best available. What it has done is to make me wary of dealing with OCUK, so thanks for that.

Indeed.  I have used OCuk for years, as I used to build about 50 systems a year.  I haven't bought anything other than bits from them for years, as their prices have gone ridiculous on a lot of stuff.  After this with their customer service, I think I'll be giving them a wide berth full stop

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I also have started having more issues with Asus motherboards over the last few years.  Have also encounted what 'felt like' blatent blocking when trying to RMA two items. I found that quite shocking. For many, many years I have been an avid Asus user and supporter, but my last 4 builds all had (and have) build quality issues and/or other faults, compared to what I'm used to seeing with them in the past.  I never thought I'd find myself saying this, but I expect my current board (ROG Maximus Hero IX) will probably be my last before trying something new.

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What sort of build quality issues Dougal?

 

I noticed on a Prime board a while back that the PCB seemed very thin. I also had a USB socket break a pin. Might be just the cheaper boards perhaps. 

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That Z170 Deluxe I had was the worst one by far:  First board had to be RMA for BIOS issues.  Replacement board had a rear USB socket failure; The USB3 header worked loose AND one its pins 'fell out'; HD Audio Header failed; Plastic retaining clip for PCIe video card fell off....  There was more but I forget.

I also felt the overall rigidity of the board was less than I'd previously been used to with Asus high end boards.

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