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Les Parson

A2A Website?

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Looks like big problems with the A2A website. The reply is 'This Account has been suspended'. Can someone confirm? 

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Same here.

Suspended? Strange wording. Aircraft too superior and must be punished?

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I am getting the Account Suspended message too. Hopefully just a short term issue.

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No need for concern guys. The 'account suspended' message may appear for a while while our hosting company troubleshoots some file access issues. Normal service will be resumed as soon as possible, but apologies for any inconvenience in the meantime.

Thanks,
Nick

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Thanks for the update Nick. I just sent off an email to the webmaster in panic!!

Paul

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No issues here accessing A2A homepage or Forum

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Yes, touch wood we're back in business and the hosting company are continuing to monitor the situation. Please don't be alarmed if the site is taken offline again for a while well it's being worked on. 

Thanks everyone for your patience. As some of you may know, we moved to a new web host recently so a few small teething issues may still crop up. We'll do our best to keep you posted if there are any further outages. 

Kind regards,
Nick

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Unfortunately our hosting company have had to take the web server offline while they continue to troubleshoot an issue with SSL response. I'm afraid this means the A2A web store and forum downtime has gone on a bit longer than expected.

Sorry for any problems this causes in accessing product downloads or technical support. We hope things will be back to normal very soon.

Thanks,
Nick

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wonderful news for me thanks for posting, I have just been trying to get my purchases transferred from the old site to the new and despite 2/3 requests nothing happened! which is not like A2A at all they are usually right on the ball sorting out any issues and was thinking that my requests were just disappearing into the heavens, so now I know it is their site

Peter

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Whew !!!!!!!! That was close!

Now we can get back to the impending 12 mile wide asteroid strike...………..:marah:

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Hi All,

Another quick update. The server is back online so the website and store should be accessible to most of you. However, it's possible that some visitors to the site may still experience loading issues depending on geographical location etc.

It's also possible that some further periods of downtime may result from the hosting company technicians rebooting the server and changing settings.

Again, sorry for lack of access to the A2A site this weekend and thanks for your patience.

Kind regards,
Nick

 

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Nick,

It seems the site is still off line. And for what it is worth, I am seeing 'long SSL response time' on a couple of other sites that I visit. One is Wells Fargo Bank. So, it may be that the A2A hosting service may be chasing their tail trying to fix something that is broken outside their realm.

Paul

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For me its now been down for 26 hours , this is very disconcerting , i hope A2A seek compensation from the hosting company for loss of business , because of this.

alan.

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8 minutes ago, Wennerholm said:

Follow A2A in F.B.

Thanks for your suggestion but I don't have fb.

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This is the message from A2A FB: 

Unexpected Downtime

Hello everyone, our host Identified an issue on the server we are using and had to carry out some maintenance. This is taking somewhat longer than expected. We hope to be back up and running as soon as possible after today's up-time and then being down again for further works.

Our latest recruit Mark is bringing the hell fury and Lewis has loaned him the whip in order to properly motivate the host engineers to fix the issues affecting us and the other businesses on the server affected.

In the meantime the A2A Community discord is of course unaffected, the Community Multiplayer flight went ahead as normal and you can reach us there. Once the domain is all back up and running everyone will be working double time to make sure everyone is taken care of support and store wise. We truly do appreciate people bearing with us at this time.

 

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Posted (edited)

Hello all,

The message Les has posted above from our Facebook page is pretty much the latest info we have at this time. The hosting company has assured us that they're doing everything possible to resolve the situation so hopefully we should have some more encouraging news soon. Sorry we can't provide more concrete info on when thing will be back to normal, but please continue to hang on in there. We do appreciate that this must be as frustrating for our customers and community as it is for us.

Thanks again,
Nick

Edited by Nick M
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Nick , have you any update news , as it is still down for me, the hosting people should have a rocket strapped to them , do they know what they are doing , if not , may i suggest you find a more reliable host , as well as sueing them for any loss of business , as it my take something like this to wake them up , this issue is taking way to long to fix..

alan.

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Yeah, I've been contemplating a couple of purchases myself and was just logging in to convince myself to spend the money 😢

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Hi everyone,

The latest info we have from the hosting company is that they've finished transferring the affected businesses including A2A onto a different server. This means the issue is hopefully close to resolution and that our customers around the world will soon be able to access the site and forums again.

In the last half-hour or so, I've been able to successfully load the site for the first time in almost two days (I'm based in the UK). However, depending on geographical location, ISP and other variables, your experience may vary.

Anyway, apologies once again ladies and gents. We hope to be back with you soon!

Kind regards,
Nick

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