X-Aviaton Refuses support

[ajaybala 66]

please dont use this thread to fight. I do not expect xaviation to help me out at this stage judging by their replies. I am by no means disparaging their products. Just that they seem to be generalizing all customers with this issue in one category and literally refusing support.

@ppo Thanks for the encouragement. Lets hope this works. You have provided the support which xaviation should have given.

[Bjoern 1,157]

7 hours ago, ajaybala said:

"You filed a support ticket, where it instructs you to wait upto 3 days and automatically returns you a ticket ID.

You then started multiple forum threads in an attempt to gain priority service.

You then claimed that you do not have a ticket ID, which was sent to you automatically.

You also sent multiple emails to the ticketing system creating further delay for yourself.

This is a problem entirely isolated to you and of your own making." - Ben Russell

Well, he's got a point.

[mSparks 2,086]

2 hours ago, ajaybala said:

literally refusing support

I'd guess they likely cant provide what you would like.

You get what you paid for, and you paid for the enhanced DRM experience.

No point complaining its not as good as the free experience, that should have been obvious after the last 25 years of DRM disasters.

In the future buy support not a product licence and all will be well.

[ajaybala 66]

51 minutes ago, Bjoern said:

Well, he's got a point.

Ben doesn't paint the whole picture. And he is  not entirely correct.

[ajaybala 66]

33 minutes ago, mSparks said:

I'd guess they likely cant provide what you would like.

You get what you paid for, and you paid for the enhanced DRM experience.

No point complaining its not as good as the free experience, that should have been obvious after the last 25 years of DRM disasters.

In the future buy support not a product licence and all will be well.

looks that way.

[ajaybala 66]

Lets hope the TBM in MFS 2020 is at least comparable, if not better than the xaviation one. That's the only way  I will be able to fly a tbm 900 series  in a simulator.

[jspahn 268]

I think Ben painted a very good picture, I too am a developer who sells through XA and have numerous hardware changes over the years.

Quite simply I have never had any issues remotely close to what you are having with the DRM......Using it is very simple and easily understood. I use it even as a developer because I’ve seen these complaints before and I want to understand it to advocate for my customers....

Look I don’t want to pick a fight or point fingers but I will be direct in stating I think it is you who isn’t painting the correct picture.....

With that out of the way, nobody is perfect and I can empathize to a degree with your situation....

[mSparks 2,086]

11 minutes ago, jspahn said:

I think Ben painted a very good picture, I too am a developer who sells through XA and have numerous hardware changes over the years.

Quite simply I have never had any issues remotely close to what you are having with the DRM......Using it is very simple and easily understood. I use it even as a developer because I’ve seen these complaints before and I want to understand it to advocate for my customers....

Look I don’t want to pick a fight or point fingers but I will be direct in stating I think it is you who isn’t painting the correct picture.....

With that out of the way, nobody is perfect and I can empathize to a degree with your situation....

Its already been pointed out he bought DRM rather than support, he's regretting that purchase, no need to rub salt in the wound.

Edited July 11, 2020 by mSparks

[188AHC 2,138]

I suggest you use a more tempered approach with XA. Approach them in a professional, non aggressive manner and perhaps you can put this to bed quickly.  Posting here won't solve anything with them.

Wish you luck.  This is closed.