My msfs has been acting strange for a few days. Marketplace stopped working, Then this morning it wanted a disk inserted  to complete start up. Then after multiple tries it took me to the update page which id clicked "update"  then it shut the sim down. Now when I try to start it takes me directly to the Microsoft store for a download of something that has no real description. Not happening.

Tried to get hold of Microsoft support online who want a credit card before forwarding me on to somewhere else.

Finally found a phone number that simply says all support is now online.

I'm in Canada...If anyone has a phone number to a real live person at MS i would greatly appreciate it otherwise I am hooped with ever getting this sim working again.

If someone else has had a similar experience perhaps you could share it.

Many thanks to any and all who respond.

Dave

 

If the Marketplace or Content Manager doesn't want to load anymore, there could be an issue with an addon in the Community folder. I don't know which one, could be an airport or an addon for aircraft or a livery pack.

Doesn't appear to be that.

What is really disappointing is being unable to get hold of Microsoft to help sort this out. There is not even an option to redownload (should I blow it all off) but rather there is an offer to sell it to me again on my purchased items page.

 

I had problems with my MS Store data and FS2020. You could try a solution provided here:

https://flightsimulator.zendesk.com/hc/en-us/articles/360016892819-Access-to-the-content-servers-is-currently-unavailable-error-message?fbclid=IwAR1B7rV-ptxftqqOwOjQSJQY8mNzd1IkNo6fVhebIBuPp8V64DurN-nb5HU

If you are talking today, it is probably asking you to install the HOTFIX released today in the Microsoft store? When you launch the sim, does it state you have a Mandatory Update?

Edited December 8, 20205 yr by in2tech

4 hours ago, dbw1 said:

 Now when I try to start it takes me directly to the Microsoft store for a download of something that has no real description.

 

That bit is happening for everyone there is an update today as In2tech says, and you need to download it via the Microsoft Store.

Unfortunately msfs now just takes me straight to the microsoft store and the gaming services icon showing "this product is installed".

 

44 minutes ago, in2tech said:

If you are talking today, it is probably asking you to install the HOTFIX released today in the Microsoft store? When you launch the sim, does it state you have a Mandatory Update?

Negative. Did it once only. Msfs updates show nothing outstanding.

Well, hopefully someone can get you up and running again, sorry to hear it's not working.

35 minutes ago, dbw1 said:

Unfortunately msfs now just takes me straight to the microsoft store and the gaming services icon showing "this product is installed".

 

what happens if you hit the "play" icon in the store ?

1 hour ago, Glenn Fitzpatrick said:

what happens if you hit the "play" icon in the store ?

Unfortunately....Nothing.

In the Store, go to My Library, then on the left: Downloads.. what release level does it show for MSFS.. should be 1.11.7.

1 hour ago, Glenn Fitzpatrick said:

what happens if you hit the "play" icon in the store ?

+1
I still sit here looking for what to do at that stage until I realize I need to click that tiny play button near the top right....  It is not at all intuitive. 

Second step.. go here:  https://www.xbox.com/en-US/

and sign out and sign back in.

2 hours ago, Bert Pieke said:

In the Store, go to My Library, then on the left: Downloads.. what release level does it show for MSFS.. should be 1.11.7.

There is nothing there to see.