Jump to content
Sign in to follow this  
spilok

Heathrow recommendation please

Recommended Posts

Can you access the serial number from your SimMarket account orders page, or through the SimMarket app?


Christopher Low

UK2000 Beta Tester

FSBetaTesters3.png

Share this post


Link to post
8 hours ago, spilok said:

I bought it from SimShack!   Sorry.  

Stan

Okay. Your contract is with them. Contact them and explain the problem. If they try to fob you off don’t accept it. They have a contractual obligation to supply you with a registration/ serial number.


Ray (Cheshire, England).
System: P3D v5.3HF2 & v3.4, Intel i7-8086K o/c to 5.0Ghz, Nvidia GTX 1080 Ti 11Gb, Samsung 970 EVO M.2 SSD, 1Tb Samsung 860 EVO SSD, Asus Prime Z370-A mobo, 32Gb G.Skill DDR4 3000Mhz RAM, Win 10 Pro 64-bit, BenQ PD3200U 32” monitor, Fulcrum One yoke.
Cheadle Hulme Weather

Share this post


Link to post

Stan, if you purchased it from Simshack, as Ray suggest its them you will need to deal with.

FWIW - Simshack's web page indicates that if there are serial numbers of products (which is usually the case for Simwings -developed products) , you should be able to retrieve them from your Orders page - I assume each customer has their own Simshack account/profile.

Did you look there in the Orders page within your Account to see if the license key was listed?

 

Maybe this helps???

  • Like 1

Mark Aldridge
P3D v5.3 HF2 and sometimes FSX!

MFG Crosswind pedals| ACE B747 yoke |Honeycomb Bravo throttle

Intel i7-8700K @4.5Ghz | MSI Z370 HD3 Tomahawk | MSI GTX 1070Ti Armor 8Gb |16Gb Corsair 3000Mhz DDR4 DRAM| Samsung EVO 850 500Gb |WD Blue 1Tb SSD SATA disk | Adata XPG SX8200 Pro 2Tb NMVe SSD disk | Acer Predator 34p 3440x1440p  | beQuiet Silent Base 600 tower  

Share this post


Link to post
1 hour ago, 787flyer said:

Stan, if you purchased it from Simshack, as Ray suggest its them you will need to deal with.

FWIW - Simshack's web page indicates that if there are serial numbers of products (which is usually the case for Simwings -developed products) , you should be able to retrieve them from your Orders page - I assume each customer has their own Simshack account/profile.

Did you look there in the Orders page within your Account to see if the license key was listed?

 

Maybe this helps???

It IS Simshack's page where the message appears regarding the PIN number.  There is no serial number on that page.  Yes. I do have an account there.  My download before Heathrow was Brandenberg Airport.  The serial number for that airport is still on the Simshack page.  So, it is only this download where the serial number is not listed.  It also says on this page the following:  SimShack is unable to provide technical support or assistance for using this product or any problems you may encounter after download. Please contact the developer directly using the following contact details (either email or web address).

Stan

Share this post


Link to post
21 minutes ago, spilok said:

It IS Simshack's page where the message appears regarding the PIN number.  There is no serial number on that page.  Yes. I do have an account there.  My download before Heathrow was Brandenberg Airport.  The serial number for that airport is still on the Simshack page.  So, it is only this download where the serial number is not listed.  It also says on this page the following:  SimShack is unable to provide technical support or assistance for using this product or any problems you may encounter after download. Please contact the developer directly using the following contact details (either email or web address).

Stan

Have you filed a support ticket with Simshack?

https://www.simshack.net/contact

Share this post


Link to post
Posted (edited)
27 minutes ago, rmeier said:

Have you filed a support ticket with Simshack?

https://www.simshack.net/contact

Yes.  I did so last night.  Thank you.  Hopefully, I will hear from them soon.  The Support Ticket goes to this email:

support@flyawaysimulation.com

Edited by spilok

Share this post


Link to post
2 hours ago, spilok said:

 SimShack is unable to provide technical support or assistance for using this product or any problems you may encounter after download.

That does not include them providing you with the means to install the product. For that you need a serial number. They are responsible for providing that so don't be fobbed off by them Stan.

I'd recommend you use SimMarket or Aerosoft for any future purchases. These people have not covered themselves in glory with their handling of your problem.


Ray (Cheshire, England).
System: P3D v5.3HF2 & v3.4, Intel i7-8086K o/c to 5.0Ghz, Nvidia GTX 1080 Ti 11Gb, Samsung 970 EVO M.2 SSD, 1Tb Samsung 860 EVO SSD, Asus Prime Z370-A mobo, 32Gb G.Skill DDR4 3000Mhz RAM, Win 10 Pro 64-bit, BenQ PD3200U 32” monitor, Fulcrum One yoke.
Cheadle Hulme Weather

Share this post


Link to post
4 hours ago, spilok said:

SimShack is unable to provide technical support or assistance for using this product or any problems you may encounter after download. Please contact the developer directly using the following contact details (either email or web address).

As @Ray Proudfoot says, don't let them fob you off.

Request a charge back from your credit card company or PayPal (if you used either of those purchase methods) if they continue to give you the run around.

In no jurisdiction (that I'm aware of) can a vendor sell you a faulty product and not give you recourse.


Ryzen 5800X3D 4.5GHz; MSI X570 Tomahawk Wifi; MSI RTX 3080 Ti VENTUS 3X; 32GB Corsair 3200 MHz; ASUS VG35VQ 35" (3440x1440)
Fulcrum Sim yoke; Thrustmaster TCA Captain Pack Airbus edition; MFG Crosswind rudder pedals; CP Flight MCP 737; Logitech FIP x2; TrackIR

MSFS; Fenix A320;
AIGAIM-OCI; RealTraffic; PSXT; FS-ATC Chatter
P3Dv5.3 HF2, FS Global (mesh), Orbx, MSE, ActiveSky, RealTurb, ChasePlane, AIGAIM-OCI, AILRP, FS-ATC Chatter, FFTF Dynamic, Self Loading Cargo

Share this post


Link to post

If you already have the UK2000 version of EGLL that apparently works in P3D5 is it worth investing in one of the others?

Bruce


Bruce Bartlett

 

Frodo: "I wish none of this had happened." Gandalf: "So do all who live to see such times, but that is not for them to decide. All we have to decide is what to do with the time that is given to us."

Share this post


Link to post
On 5/10/2022 at 9:14 PM, Shomron said:

Yep I'm on the fence with MSFS, I wonder now with the complex airliners released if it's getting any better.

Sorry a bit off topic

Getting better, yes. The photogrammetry makes for much nicer visuals than landclass from lower altitudes.

It still lacks a lot though. The weather system is awful! AI are very buggy and require lots of workarounds. ATC is useless (much worse than default p3d).

Both PMDG and maddog are a thinned down version of their p3d counterpart (especially the former). In fact, the 737 is very much a port over of the 2014 NGX.

the brighter side of things is that both ASOBO and 3d party Devs are constantly working on improvements but in most aspects it still has a very long way to go. 

Share this post


Link to post
On 5/11/2022 at 12:57 PM, F737NG said:

As @Ray Proudfoot says, don't let them fob you off.

Request a charge back from your credit card company or PayPal (if you used either of those purchase methods) if they continue to give you the run around.

In no jurisdiction (that I'm aware of) can a vendor sell you a faulty product and not give you recourse.

OK.  Today, I filed a dispute regarding the charge for this product from Simshack.  My money will be credited.  Now, I'll buy Heathrow and all future products from SimMarket (with whom I've done most of my business in the past) or any other company than Simshack.

Stan

  • Upvote 2

Share this post


Link to post

I bought and installed Heathrow (from Simmarket). I got a "beautiful Serial number too!  However, Heathrow is filled with big RED X's on every jetway and most planes.

I've never seen this before.  Anyone else have this?

Stan

Share this post


Link to post
27 minutes ago, spilok said:

However, Heathrow is filled with big RED X's on every jetway and most planes.

I've never seen this before.  Anyone else have this?

That’s a SODE issue. Each X represents a SODE object such as a jetway or windsock. Check your installation options. There’s an Options.exe file if I remember correctly in the EGLL\Scenery folder.


Ray (Cheshire, England).
System: P3D v5.3HF2 & v3.4, Intel i7-8086K o/c to 5.0Ghz, Nvidia GTX 1080 Ti 11Gb, Samsung 970 EVO M.2 SSD, 1Tb Samsung 860 EVO SSD, Asus Prime Z370-A mobo, 32Gb G.Skill DDR4 3000Mhz RAM, Win 10 Pro 64-bit, BenQ PD3200U 32” monitor, Fulcrum One yoke.
Cheadle Hulme Weather

Share this post


Link to post
12 minutes ago, Ray Proudfoot said:

That’s a SODE issue. Each X represents a SODE object such as a jetway or windsock. Check your installation options. There’s an Options.exe file if I remember correctly in the EGLL\Scenery folder.

The config exe in EGLL does allow for runways and lighting, etc. but nothing regarding SODE.  I'll keep looking.

Stan

Share this post


Link to post
58 minutes ago, spilok said:

The config exe in EGLL does allow for runways and lighting, etc. but nothing regarding SODE.  I'll keep looking.

Stan

My PC is off but I’ll check tomorrow unless someone else has the solution. Make sure SODE is installed and active.


Ray (Cheshire, England).
System: P3D v5.3HF2 & v3.4, Intel i7-8086K o/c to 5.0Ghz, Nvidia GTX 1080 Ti 11Gb, Samsung 970 EVO M.2 SSD, 1Tb Samsung 860 EVO SSD, Asus Prime Z370-A mobo, 32Gb G.Skill DDR4 3000Mhz RAM, Win 10 Pro 64-bit, BenQ PD3200U 32” monitor, Fulcrum One yoke.
Cheadle Hulme Weather

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  
  • Tom Allensworth,
    Founder of AVSIM Online


  • Flight Simulation's Premier Resource!

    AVSIM is a free service to the flight simulation community. AVSIM is staffed completely by volunteers and all funds donated to AVSIM go directly back to supporting the community. Your donation here helps to pay our bandwidth costs, emergency funding, and other general costs that crop up from time to time. Thank you for your support!

    Click here for more information and to see all donations year to date.
×
×
  • Create New...