Aerosoft Account Ban after Twotter comment

[cavaricooper 2,615]

Hello- after posting over at Aerosoft and lamenting the lack of communication in re. any promised Twotter development, I was permanently banned.... any ideas on what I do as a paying customer? I don't know what affront my post may have caused, but to be summarily banned over a query about a product I paid for seems unseemly....perhaps MK or mopperle (the individual who banned me) or someone at AS stops by here and can assist me in figuring out how I access their forums again? I believe I am still entitled to support, nicht?

I searched for the Twotter thread that precipitated this, but that was closed here.... and I can't inquire there as each time I try and log in, it says I'm banned... befuddled...

Ta- C

Edited July 16, 2022 by cavaricooper

[David Mills 4,772]

Sadly, censorship seems to be very much on the rise these days.

[Reader 2,021]

7 minutes ago, cavaricooper said:

 I believe I am still entitled to support, nicht?

Do Aerosoft have a "Support for limited users" forum, like Orbx used to have before they made all their support forums read only?
At Orbx, one can submit a "support ticket" now and I don't think that anyone has been banned from that yet.
Aerosoft seem to have much the same thing? Submit a request – Aerosoft

[cavaricooper 2,615]

5 minutes ago, Reader said:

Do Aerosoft have a "Support for limited users" forum, like Orbx used to have before they made all their support forums read only?
At Orbx, one can submit a "support ticket" now and I don't think that anyone has been banned from that yet.
Aerosoft seem to have much the same thing? Submit a request – Aerosoft

Thanks - done... fingers x'ed!

C

[thepilot 577]

They were bad and seem to be getting worse. What a shame!

[Sky_Pilot071 580]

LOL - I used the Twotter for 15 minutes since I got it.  What a piece of junk.  Haven't figured out to uninstall it yet.

sp

[michaelth 76]

Carl, I recall from somewhere that you belong to the wider crew of PMDG. Would it be a good idea to email Mathijs Kok directly?

Michael

[Fiorentoni 4,227]

What you can do? Review their products (those you have) on every available market/seller. Trust me, a couple of low ratings because of awful & disrespectful support can change a lot of things inside a company. Not to sure about Aerosoft, though, since they seem to revel in bad PR...

Edited July 16, 2022 by Fiorentoni

[cavaricooper 2,615]

10 minutes ago, michaelth said:

Carl, I recall from somewhere that you belong to the wider crew of PMDG. Would it be a good idea to email Mathijs Kok directly?

Michael

Michael- that's a good idea, thanks!  BTW I am not part of PMDG in any capacity, just a beta tester for them.

C

[leftthehangar 4]

Thanks for sharing this happening. More disrespect for a paying customer isn't possible.

[CFIJose 5,485]

I just read what @JRBarrett wrote and I'll wait to see if it was just a simple error.

Edited July 16, 2022 by CFIJose

[Sethos 4,343]

EDIT: Disregard

Edited July 16, 2022 by Sethos

[JRBarrett 3,075]

1 hour ago, cavaricooper said:

Hello- after posting over at Aerosoft and lamenting the lack of communication in re. any promised Twotter development, I was permanently banned.... any ideas on what I do as a paying customer? I don't know what affront my post may have caused, but to be summarily banned over a query about a product I paid for seems unseemly....perhaps MK or mopperle (the individual who banned me) or someone at AS stops by here and can assist me in figuring out how I access their forums again? I believe I am still entitled to support, nicht?

I searched for the Twotter thread that precipitated this, but that was closed here.... and I can't inquire there as each time I try and log in, it says I'm banned... befuddled...

Ta- C

What was the account name you used when you made the post? Since I have moderation privileges in the CRJ forum, I can see moderation actions in other forums. It said the account “Carl-Avari Cooper” was closed because you already had an existing account “cavaricooper”. Perhaps you had forgotten about the other account if you have not posted at Aerosoft in a long time? I know that even here at Avsim, a single user cannot have multiple accounts under different names.

The note doesn’t indicate that you did anything wrong other than that.

Edited July 16, 2022 by JRBarrett

[cavaricooper 2,615]

1 minute ago, JRBarrett said:

What was the account name you used when you made the post? Since I have moderation privileges in the CRJ forum, I can see moderation actions in other forums. It said the account “Carl-Avari Cooper” was closed because you already had an existing account “cavaricooper”. Perhaps you had forgotten about the other account if you have not posted at Aerosoft in a long time? I know that even here at Avsim, a single user cannot multiple accounts under different names.

The note doesn’t indicate that you did anything wrong other than that.

Jim- ok.. would you please tell me how can I access that?  Every time I go to the page it tells me I'm banned... it would be great if it was just stupidity on my part....

[Reader 2,021]

You just need to log in using "cavaricooper", anyone can see that account by searching members.
However, it only has three posts and the last one was in January.