July 16, 20223 yr Hello- after posting over at Aerosoft and lamenting the lack of communication in re. any promised Twotter development, I was permanently banned.... any ideas on what I do as a paying customer? I don't know what affront my post may have caused, but to be summarily banned over a query about a product I paid for seems unseemly....perhaps MK or mopperle (the individual who banned me) or someone at AS stops by here and can assist me in figuring out how I access their forums again? I believe I am still entitled to support, nicht? I searched for the Twotter thread that precipitated this, but that was closed here.... and I can't inquire there as each time I try and log in, it says I'm banned... befuddled... Ta- C Edited July 16, 20223 yr by cavaricooper Best- Carl Avari-Cooper
July 16, 20223 yr Sadly, censorship seems to be very much on the rise these days. Processor: Intel i9-13900KF 5.8GHz 24-Core, Graphics Processor: Nvidia RTX 4090 24GB GDDR6, System Memory: 64GB High Performance DDR5 SDRAM 5600MHz, Operating System: Windows 11 Home Edition, Motherboard: Gigabyte Z790 Aorus Elite AX, LGA 1700, CPU Cooling: Corsair H100i Elite 240mm Liquid Cooling, RGB and LCD Display, Chassis Fans: Corsair Low Decibel, Addressable RGB Fans, Power Supply: Corsair HX1000i Fully Modular Ultra-Low-Noise Platinum ATX 1000 Watt, Primary Storage: 2TB Samsung Gen 4 NVMe SSD, Secondary Storage: 1TB Samsung Gen 4 NVMe SSD, VR Headset: Meta Quest 2, Primary Display: SONY 4K Bravia 75-inch, 2nd Display: SONY 4K Bravia 43-inch, 3rd Display: Vizio 28-inch, 1920x1080. Controller: Xbox Controller attached to PC via USB.
July 16, 20223 yr 7 minutes ago, cavaricooper said: I believe I am still entitled to support, nicht? Do Aerosoft have a "Support for limited users" forum, like Orbx used to have before they made all their support forums read only? At Orbx, one can submit a "support ticket" now and I don't think that anyone has been banned from that yet. Aerosoft seem to have much the same thing? Submit a request – Aerosoft
July 16, 20223 yr Author 5 minutes ago, Reader said: Do Aerosoft have a "Support for limited users" forum, like Orbx used to have before they made all their support forums read only? At Orbx, one can submit a "support ticket" now and I don't think that anyone has been banned from that yet. Aerosoft seem to have much the same thing? Submit a request – Aerosoft Thanks - done... fingers x'ed! C Best- Carl Avari-Cooper
July 16, 20223 yr LOL - I used the Twotter for 15 minutes since I got it. What a piece of junk. Haven't figured out to uninstall it yet. sp
July 16, 20223 yr Carl, I recall from somewhere that you belong to the wider crew of PMDG. Would it be a good idea to email Mathijs Kok directly? Michael Michael Thesen MSFS, HP Reverb G2, Gigabyte B760 32Gb, Samsung 970 EVO, Geforce RTX 4070-TI, Win11, i7-14700KF, Thrustmaster T16000M, Saitek Pro Flight Rudder Pedals
July 16, 20223 yr What you can do? Review their products (those you have) on every available market/seller. Trust me, a couple of low ratings because of awful & disrespectful support can change a lot of things inside a company. Not to sure about Aerosoft, though, since they seem to revel in bad PR... Edited July 16, 20223 yr by Fiorentoni For transparency: I'm a community mentor at the BATC discord. However, I do not get paid for it in any way.
July 16, 20223 yr Author 10 minutes ago, michaelth said: Carl, I recall from somewhere that you belong to the wider crew of PMDG. Would it be a good idea to email Mathijs Kok directly? Michael Michael- that's a good idea, thanks! BTW I am not part of PMDG in any capacity, just a beta tester for them. C Best- Carl Avari-Cooper
July 16, 20223 yr Thanks for sharing this happening. More disrespect for a paying customer isn't possible. Woe unto them that call evil good, and good evil; that put darkness for light, and light for darkness; that put bitter for sweet, and sweet for bitter! - Isaiah 5,20
July 16, 20223 yr I just read what @JRBarrett wrote and I'll wait to see if it was just a simple error. Edited July 16, 20223 yr by CFIJose MSFS
July 16, 20223 yr EDIT: Disregard Edited July 16, 20223 yr by Sethos [MSI MPG X870E Carbon | 9800X3D (PBO +200Mhz / -20 Offset) | Corsair 64GB DDR5 (Custom Timings) | RTX 4090 Founders Edition (Undervolted) | WD SNX 850X 4TB + 4TB | Antec Flux Pro]
July 16, 20223 yr 1 hour ago, cavaricooper said: Hello- after posting over at Aerosoft and lamenting the lack of communication in re. any promised Twotter development, I was permanently banned.... any ideas on what I do as a paying customer? I don't know what affront my post may have caused, but to be summarily banned over a query about a product I paid for seems unseemly....perhaps MK or mopperle (the individual who banned me) or someone at AS stops by here and can assist me in figuring out how I access their forums again? I believe I am still entitled to support, nicht? I searched for the Twotter thread that precipitated this, but that was closed here.... and I can't inquire there as each time I try and log in, it says I'm banned... befuddled... Ta- C What was the account name you used when you made the post? Since I have moderation privileges in the CRJ forum, I can see moderation actions in other forums. It said the account “Carl-Avari Cooper” was closed because you already had an existing account “cavaricooper”. Perhaps you had forgotten about the other account if you have not posted at Aerosoft in a long time? I know that even here at Avsim, a single user cannot have multiple accounts under different names. The note doesn’t indicate that you did anything wrong other than that. Edited July 16, 20223 yr by JRBarrett Jim BarrettLicensed Airframe & Powerplant Mechanic, Avionics, Electrical & Air Data Systems Specialist. Qualified on: Falcon 900, CRJ-200, Dornier 328-100, Hawker 850XP and 1000, Lear 35, 45, 55 and 60, Gulfstream IV and 550, Embraer 135, Beech Premiere and 400A, MD-80.
July 16, 20223 yr Author 1 minute ago, JRBarrett said: What was the account name you used when you made the post? Since I have moderation privileges in the CRJ forum, I can see moderation actions in other forums. It said the account “Carl-Avari Cooper” was closed because you already had an existing account “cavaricooper”. Perhaps you had forgotten about the other account if you have not posted at Aerosoft in a long time? I know that even here at Avsim, a single user cannot multiple accounts under different names. The note doesn’t indicate that you did anything wrong other than that. Jim- ok.. would you please tell me how can I access that? Every time I go to the page it tells me I'm banned... it would be great if it was just stupidity on my part.... Best- Carl Avari-Cooper
July 16, 20223 yr You just need to log in using "cavaricooper", anyone can see that account by searching members. However, it only has three posts and the last one was in January.
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