1 minute ago, chapstick said:

Pointing out that it’s a past issue makes sense but asking him to edit it is a bit heavy handed. 

No it’s not. Bob Scott has hidden posts with no warning when this has come up. I’m giving @CO2Neutral a chance to keep most of his post which is very pertinent.

3 hours ago, JohnH90 said:

Unfortunately still waiting for a response to my second ticket, they do state it can take up to 2 business days which its now over. I've been told on the forum yet again that the problem must be at my end, with no offer of further help. 

Can't say I'm impressed by this lack of support. Certainly not for a product that I paid £80 for. 

I see you’ve posted again but no help on the forum after several hours. Another poster has the same problem. It will be interesting to see how his is handled.

They must know what the code is doing and if it fails a far more helpful message could be displayed.

I can confirm that installing Concorde requires no user permission for the Windows Firewall.

29 minutes ago, Ray Proudfoot said:

I installed it today and there were two messages about my config file being changed to optimise Concorde operations. I have no idea what those are but I wish they’d be more transparent about what their changing.

I don't know about Concorde, but I do have their buses. As soon as I change AA to something other than 2xMSAA, I get a config message proposing to switch to 2xMSAA. If I untick this, the "Restart" button is changed to "Continue" and FSL stops nagging you about this.

I remember they also proposed changes to affinity mask settings, but I always unticked and continued. I guess these are the same messages you're getting with Concorde.

Luis, I set 4xMSAA today as the 4090 can easily cope. If they keep changing it back to 2XMSAA without user consent I won’t be happy.

I’ve not seen anything referencing Affinity Mask. They’re out of order if they’re interfering with that.

If any product automatically changed my AA from 4xSSAA without an option to disable, then I would not be using that product again. Config settings on my own PC are set by me only.

Edited October 5, 20232 yr by Christopher Low

1 minute ago, Christopher Low said:

If any product automatically changed my AA from 4xSSAA without an option to disable, then I would not be using that product again.

But you’ve paid for it.

That would be a problem, so waiting to see reports like this before making purchasing decisions is probably a sensible course of action

17 minutes ago, Christopher Low said:

That would be a problem, so waiting to see reports like this before making purchasing decisions is probably a sensible course of action

I’m sure I’ve seen you post in the Concorde Lounge that is available to everyone.

https://forums.flightsimlabs.com/forum/104-the-concorde-lounge/

Maybe ask the question there?

On 10/5/2023 at 10:15 AM, Ray Proudfoot said:

I have no idea what those are but I wish they’d be more transparent about what their changing.

They change your AA settings.

Feel free to remove whatever it is that offends or is inaccurate in my post.

I'll wait for the V6 version, sounds like lots of bugs need to get sorted out.

3 hours ago, CO2Neutral said:

They change your AA settings.

I'll wait for the V6 version, sounds like lots of bugs need to get sorted out.

I’ll check those, thanks. You could be waiting a long time. After all the bugs have been fixed in v5 their next priority is getting it out for MSFS. Only then will they look at v6.

One week on and still not had a reply to my support ticket and the problem still exists. Disappointed to say the least.

That's weird. They've always answered me so quickly...

 

They did with my first bug report but then after I was told to discuss via the forum the communication has been poor. I guess I'll have to accept the problem "is on my side" and have a half broken product.

I'll probably wait until the next update and see if anything fixes the issue. If not I'll have to kick up a fuss again.

Edited October 10, 20232 yr by JohnH90

@JohnH90, you could ask for the IP address and port number of the remote site the software is trying to access. I agree it’s very poor to ignore a ticket and tell a customer to use the forum. Who amongst paying customers is going to have the inside knowledge to help?

No one which is why staff have to help. You could tag Lefteris Kalamaras as he will know.

If you never get to the bottom of it and want to dive down the technical rabbit hole, you could use a piece of software like Wireshark to analyse the data being sent whilst running P3D with the Concorde. That should reveal what in- and outbound traffic is happening, IP and ports used and what the packages are doing. Might even be able to identify the failure point of the package.

Though Wireshark does have a bit of a learning curve.