Is Rex Atmos causing CTD

[F737MAX]

6 minutes ago, Speedbird 217 said:

This debate is so pointless now and the counter arguments are becoming a bit ridiculous. My system is fine, thanks. I’ve been running MSFS without a single crash in very heavy scenarios with loads of addons, traffic, weather and just about anything else for years and the moment I add Atmos to a freshly installed sim that barely has a thing installed in it yet I get CTDs. But sure, it’s always the user’s fault rather than the half a dozen or so of us in this thread stating the only thing that makes our sims crash is Atmos. Not sure what else we can say really.

I’m out. Have fun using Atmos as long as it doesn’t crash your systems.

It's not pointless.

I remember when *everyone* was blaming GSX / Couatl for crashing P3D in high altitude cruise over Eastern Canada.
There was so much vitriol against the 'word not allowed dev' and his 'word not allowed product'...
Turns out there was a coding error in the base sim that GSX just happened to 'help' identify. LM eventually went and patched the problem.

[StoneDoor]

42 minutes ago, F737MAX said:

Why? Because, seemingly, Atmos is the app that pushes your not perfectly stable systems / sims beyond their capabilities, causing these CTDs. If it wasn't Atmos, it would be another app.
 

Pure nonsense. My sim is very stable, haven't had a CTD in months. No other app messes with other apps memory. On my system Atmos messed up my ethernet driver.

[Speedbird 217]

27 minutes ago, StoneDoor said:

Pure nonsense. My sim is very stable, haven't had a CTD in months. No other app messes with other apps memory. On my system Atmos messed up my ethernet driver.

Spot on. No other product I have has to use hacks to manipulate memory. As it seems and based on the feedback here, this has unintended consequences for numerous users that never had issues before. My system is rock solid, I've never had an issue with anything and the culprit is very obvious - Atmos. 

[Reed Stough]

As stated before, if you are having an CTD issue (though many using Atmos with MSFS2020 are not), please reach out to our support team at: https://rexaxis.com. That is the best place for use to assist in fixing a customer's issue.

 

[blueshark747]

I've been running REX Atmos with Active Sky since release day with ZERO issues along with several other addons.

I've opened and closed the REX Atmos app about 6 times in a row and run though all of the presets trying to incur a CTD and nothing.
The app changes presets pretty snappy without a hiccup as well. Latest Nvidia drivers and windows update. Running it alongside 700+GB of addons in community folder without an issue.

 

Edited October 15, 2024 by blueshark747

[Reed Stough]

26 minutes ago, blueshark747 said:

I've been running REX Atmos with Active Sky since release day with ZERO issues along with several other addons.

I've opened and closed the REX Atmos app about 6 times in a row and ran though all of the presets  trying to incur a CTD and nothing.
The app changes presets pretty snappy without a hiccup as well. Running it alongside 700+GB of addons in community folder.

 

Thanks for the update. 

[Reed Stough]

On 10/15/2024 at 8:42 AM, Speedbird 217 said:

Spot on. No other product I have has to use hacks to manipulate memory. As it seems and based on the feedback here, this has unintended consequences for numerous users that never had issues before. My system is rock solid, I've never had an issue with anything and the culprit is very obvious - Atmos. 

No one is saying  you are not experiencing an issue. I think the point is to determine why. Atmos alone should not cause an issue like this. Are you making major adjustments in Atmos during your flight? What are your system specs? What add-ons are you using in addition to Atmos?

 

Also, have you reached out to our support team https://rexaxis.com for help? If so what is your ticket number? 

Edited October 17, 2024 by Reed Stough

[Benbo]

6 hours ago, Reed Stough said:

No one is saying  you are not experiencing an issue. I think the point is to determine why. Atmos alone should not cause an issue like this. Are you making major adjustments in Atmos during your flight? What are your system specs? What add-ons are you using in addition to Atmos?

 

Also, have you reached out to our support team https://rexaxis.com for help? If so what is your ticket number? 

I am not prepered to reinstall Atmos for the CTD lottery to start again,i had never had a sim crash for well over 12 months my system was solid,that was until i installed Atmos then it turned out that 50% of my flights would end in a CTD,with the same error Breakpoint has been reached.I uninstalled Atmos and not had one more crash since.I am more than happy to fly without it now.

Edited October 17, 2024 by Benbo

[Speedbird 217]

 

7 hours ago, Reed Stough said:

No one is saying  you are not experiencing an issue. I think the point is to determine why. Atmos alone should not cause an issue like this. Are you making major adjustments in Atmos during your flight? What are your system specs? What add-ons are you using in addition to Atmos?

 

Also, have you reached out to our support team https://rexaxis.com for help? If so what is your ticket number? 

Same as Benbo, it was the "instruction referenced memory at xxx" error message in Windows Event Viewer also known as "Breakpoint has been reached". I have saved the crash report, can post here later as not currently at my PC. Never had that before and never since. It coincided with me turning my screen back on as I sometimes turn it off during cruise to conserve my OLED panel. That has never caused a CTD across hundreds of flights but it did with Atmos active.

No in flight adjustments, I set the preset on the ground before take off. Other apps: fresh Win11 install, PMDG B738, Flightbeam NZAA, Flytampa YSSY, ASFS in passive mode, GSX, Volanta for flight tracking, BeyondATC with AIG models for ATC/traffic. Nothing else. System is an Alienware R15 (1350w PSU, i9 13900KF, 2TB NVMe, RTX 4090, 64GB Kingston DD5 5600).

Edited October 17, 2024 by Speedbird 217

[muddy funkster]

On 10/15/2024 at 12:52 PM, Benbo said:

Well said Johnny,Atmos IS causing CTD for some people,but as i said earlier im not prepered to install it again to play the CTD lottery just to send reports to Rex,its not that important to me,a stable sim is,thats what i have with Atmos no where near my system.

 

exactly, its NOT up to the paying end user to play the problem solving game, I get 2hrs a week to play flight sim and I'm not prepared to mess about trying to make it crash just to solve an issue, Im taking it as a loss of £11 no biggy, and its not the first time in this hobby that its happened and wont be the last.

[Reed Stough]

I spoke to one of my testers and they recommended that you increase your Page Files in Windows. This helped him with CTD's long before Atmos was released. Otherwise again I will state this one more time. If you need help please contact us at: https://rexaxis.com.

[Speedbird 217]

4 hours ago, Reed Stough said:

I spoke to one of my testers and they recommended that you increase your Page Files in Windows. This helped him with CTD's long before Atmos was released. Otherwise again I will state this one more time. If you need help please contact us at: https://rexaxis.com.

Thanks, I found that recommendation when I researched the CTD error code. However, my page file was already set to automatically managed by Windows - which is the usual recommendation related to this crash code. I also have 64GB of RAM, so the pagefile should not get used much in the first place. Anyway, I have opened a ticket as I found the error logs from my prior crashes in Windows Event viewer. 16 Atmos related Errors in Event Viewer over just a few days (weathercreator.exe and coreclr.dll) plus that MSFS CTD error report.

Update: I have raised a ticket and offered my logs. The response was "try lowering your graphic settings by 10% and try again". Seriously?

Edited October 17, 2024 by Speedbird 217

[MassiveSim32]

I think to be fair for everyone.  The OP did ask if Rex Atmos is causing CTD. 

The entire community is going to jump in and give a yes or no answer.

I don't think anyone is trying to be smart or smug if they don't have any issues with Rex Atmos.

It's a pretty balanced view and yes, hopefully those that are experiencing CTD's are raising support tickets with Rex in the hope that it can be fixed.

Jase

[Speedbird 217]

11 hours ago, MassiveSim32 said:

I think to be fair for everyone.  The OP did ask if Rex Atmos is causing CTD. 

The entire community is going to jump in and give a yes or no answer.

I don't think anyone is trying to be smart or smug if they don't have any issues with Rex Atmos.

It's a pretty balanced view and yes, hopefully those that are experiencing CTD's are raising support tickets with Rex in the hope that it can be fixed.

Jase

Agreed. However, per my last post update I did raise a ticket and offered my logs and the response was "try lowering your graphic settings by 10% and try again"...

[Benbo]

19 minutes ago, Speedbird 217 said:

Agreed. However, per my last post update I did raise a ticket and offered my logs and the response was "try lowering your graphic settings by 10% and try again"...

I really dont think they know what is causing the issue for some people mate,im not prepared to be a test pig for a company with a lot more resources than myself,since i uninstall Atmos my sim is back to being 100% stable again,one thing i can say for sure Atmos will not be seeing the light of day on my system again.