Jet Tech

Please submit a Support Ticket via the PMDG Support Portal and we will be happy to look into your issue.

The issue has been resolved now so you should be all set. Let me know if you run into any further issues by submitting a support ticket via our portal.

Gents There appears to a problem with the full version 777-300 Download link., we are looking into it and it should be back up shortly. Thanks for letting us know.

You should have my reply to your ticket now. Let me know if you need further assistance.

For the FS2004 product line, you need to install the 737 series before you install the 747-400 and MD11. Installing the 737 after installing the 747-400 and MD11 can cause unwanted problems.

Paul, The FSX Route planner really isn't a good tool for planning flight plans for Commercial Aircraft. I would recommend you try a Flightplanning software like PPFX or one create your routes using Flightaware using real world flightplans.

For any Validation issues please open a Ticket at support.precisionmanuals.com and Ryan or I will be happy to look into it.

Kyle, Did you happen to read my signature?

That is by design. Because of the way the Camera must be implemented in FSX it cannot be imbedded in a gauge so it is a standalone pop up window for simulation purposes.

Kyle, Unfortunately that is not an option. Sorry to disappoint.

Parker, Are you loading a saved panel state by any chance from the previous version of the 777? Did you follow the instructions provided by Ryan on how to properly set up for installing the SP1 update by deleting any previous saved panel states.

Glad that got things working for you.

If you have the HIGHMEM entry in your FSX.cfg file, there is one other thing you can try that has helped a couple of 777 users in our Support area. For some users, reinstalling just the SP2 udpate or Acceleration Pack for FSX seems to correct this issue when the High Mem fix does not. To do this, simply uninstall the SP2 update or Acceleration Pack from the Remove Software Control panel and then reinstall just the SP2 update for FSX or the Acceleration Pack as necessary. That should get things working and shouldn't cause any issues with your other add ons.

Bat, It sounds like it was asking you to enter your License Key from the purchase email. Did you try entering your 24 character Key?

Jarga, Submit a ticket in our Support Portal with your purchase details and I will try to get you sorted out later tonight.

Once you purchase Extended Download Insurance, submit a ticket to Ryan or I via the Support Portal and we can reset it for you. We normally clear things out a couple times a day so it shouldn't take long

Please see my reply to your support ticket on this issue. We can continue to work the issue via that venue.

Gary, I have to disagree with you on this. The Engine sounds were recorded from the Flight Deck of a 777-200LR over the course of a couple of flights using professional recording equipment to ensure the integrity of the sound files. The Growl of the GE motors is really unmistakable from up front VS the Rolls motors on the 200ER. They sounds so completely different that they really don't compare. The sound of the GE motors from the cabin is not quite the same as what you hear up front depending on your seating but even from the front row of First Class, it doesn't sound the same as it does from the Flight Deck. Can I ask what you are basing your impressions on? Personal Flight Deck experience? Youtube Audio or time in the Cabin?

Ed, The only known work around for that fault was to run the installer in Safe Mode. Keep in mind, that installer was built for Windows XP so using it with Windows 8 is probably going to give you issues.

If you haven't already, please submit a support ticket via our Support portal at support.precisionmanuals.com and I will be happy to take a look at the issue for you.

You will need to submit a ticket via our Support Portal at support.precicionmanuals.com in order to get a copy of the installer again. Please do this and I will get back to you as quickly as possible.

If you haven't recieved a reply to your Support ticket on this issue, please resubmit and I will take a look at it for you.

Jon, The License Keys should work just fine, if you have any problems simply submit a ticket to our Support Portal and we will be happy to take a look at it for you.

Ralph, You should have an answer to your Support ticket and your Order has been processed. Let me know if you need additional assistance.

it looks like Ryan answered your ticket. Please let me know if there is something else you needed assistance with.