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Jayjay

Please help, especially if english is your native language

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I am looking for some help for the following:Today I applied for membership to the FSD support forum. The registration page asks you to tell why you apply. The reason I gave was that I was applying as a customer having purchased the Cessna 337, Pilatus Porter, Cheyenne and Cirrus. Today I received the following message from FSD "Hello, jjstruyf!We regret to inform you that your membership application has been reviewed and rejected by Steve FSD from the FlightSim Developers Forum administration.The following reason was given by Steve FSD:Rejected due non-compliance with clear and unambiguous Forum registration requirements. If you feel this is all a big mistake, you are of course free to apply for membership again using different credentials for review.Regards,The FlightSim Developers Forum team"As english is not my native language, I am wondering if anyone of you that have successfully applied to FSD's forum could help me understand what I did wrong in my application. I do not understand what are those "clear and unambiguous Forum registration requirements" they are talking about. As a long time customer of FSD I just wanted to look for some support regarding a little problem I have with their Cirrus and as a result I get rejected. But I am allowed to have another try, using different credentials. Again, english is not my native language but what does that mean? I searched the internet for "credentials" and found the following "attestation, authorization, card, certificate, deed, diploma, letter of recommendation, diploma etc..." <edited out by mod> should I send them a proof of purchase of their product? If any one could give me some light, I would very very much appreciate.And finally, you know folks, at the age of 71, seeing that lack of tolerance, segregation, "you are not part of our world, so bye bye" attitude is becoming more and more important in our world, I am finally happy that statistically I do not have that many years to go any more...Thanks in advance for any help you coud give me.Jean-Jacques


Jean-Jacques Struyf

between EBBR and EBCI

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Got exactly the same response today. To be honest, it annoyed me so much that I've decided never, ever to buy anything from them again.A courteous response could have included the reason for the rejection. Says a lot about their attitude towards customers that they cannot be bothered.

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Guest marquisor

hello! i don't see what's wrong with your english, even if i'm not a native speaker too.but that can't be a barrage to join a forum, i mean you surely didn't use slang/foul language, nor wrong grammar i believe.maybe it's about they don't want to support you. you maybe think about the issue way too far/too much.or it's only a forum for developers? what should they want with end-users without the computer technical experience? i don't really know.and i wouldn't care, you had a look at the forum? it's quite empty running since about estimated 3 months. it might be setup, that not everybody can read everything yes... but if general forums are that empty, the main stuff doesn't have more traffic.you could write the administrator the same you posted here.

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You must register with your real name. That requirement is in the User Agreement that you have to agree to while registering...this is copied from it."PLEASE NOTE: Your complete FIRST and LAST names are required to register. Registrations with just a first name or a nickname will be rejected."


Best Regards,
Robert Kerr

3D Modeler & Texture Artist
 

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Guest marquisor
You must register with your real name. That requirement is in the User Agreement that you have to agree to while registering...this is copied from it."PLEASE NOTE: Your complete FIRST and LAST names are required to register. Registrations with just a first name or a nickname will be rejected."
true! overlooked that. was a bit fast...they were right with "Rejected due non-compliance with clear and unambiguous Forum registration requirements."well, "jjstruyf" may be ok for user ID, but at "Choose display name" they want your real name. then it should be "clear and umambiguous". no worries!

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Bonjour JayJay.I used to live not far from you in Masnuy St Jean, near Mons. I miss my Chimay and Leffe Blonde!I had the same problem with FSD very long ago. I had problems getting into their forum after buying a product, and they were so abrupt and rude that I got my money back and never have looked at them or their products again since. One would hope they would change their ways, but alas, no.La nature d'un chien est d'


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Thanks for the heads up about these guys. I will certainly stay away from FSD and warn everyone else I know. I am too spoiled by good developers to put up with that kind of rude nonsense.Stephen

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You must register with your real name. That requirement is in the User Agreement that you have to agree to while registering...this is copied from it."PLEASE NOTE: Your complete FIRST and LAST names are required to register. Registrations with just a first name or a nickname will be rejected."
Yes, I did overlook that! But their application form is not very clear: it says "choose displayed name". This to me, unless because of language barrier there is something I do not get here, means that I can choose which name will appear when I am logged-in. So if they want us to register under our real name, why not put a first name and familly name box on their form (like most of forums do on their registration form)?Also, I thought I had a feeling for the word "credentials", but to make sure I searched the internet for the meaning of it and found the definitions according to the Collins dictionary. So I thought "gee, maybe they want me to send a copy of my ID papers or they want a written attest that I am a good guy"Crazy world, where as a customer you are less and less welcomed. If my application was indeed reviewed by Steve FSD I could have been advised of it's rejection through a more courteous message. But luckily, the final answer is still in the hands of the customer as I can elect not to buy from FSD any more. A couple of weeks ago I thought of purchasing their P38. Im am glad I didn't.Jean-Jacques Struyf

Jean-Jacques Struyf

between EBBR and EBCI

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Bonjour JayJay.I used to live not far from you in Masnuy St Jean, near Mons. I miss my Chimay and Leffe Blonde!I had the same problem with FSD very long ago. I had problems getting into their forum after buying a product, and they were so abrupt and rude that I got my money back and never have looked at them or their products again since. One would hope they would change their ways, but alas, no.La nature d'un chien est d'

Jean-Jacques Struyf

between EBBR and EBCI

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One would have thought that, having applied such stringent measures to customers just getting support for the product they own, they might have had the presence of mind to publish those restrictions in more than just jargonese. English, French, German and Spanish would cover most eventualities I would have thought.By the way, it's not YOUR language skills that need invigorating, it's theirs. The legal claptrap that purports to be an End User Licence Agreement is actually not worth the paper it's not printed on. Why they feel the need to be so `clever` rather than adopt the simple measure of asking for a customer number in the forum application is totally beyond me. After all, the only people who suffer are the genuine, legitimate customers. Once again, the attitude seems intent on excluding rather than including which is desperately stupid from a customer service and business growth standpoint. But it does mean that there's very little dissent in their forums... which may be the only intention as their products are hardly problem-free!

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Interesting commentary here, both from the native English speakers and those who write so much better than most of us even though they are using a second (third?) language. I purchased a product from FSD a couple of years ago, got the same juvenile claptrap and run around when it came to an installation problem--the only one with any of the many payware models I've purchased. I dumped the product and have never looked back. My dollars go elsewhere. Too bad, FSD.


Dan George (woodhick)
Check out Greenbrier Aero Club, the VA for and about the GA pilot.

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On the Milviz site, if you try and make a username like jjtsutsety, or something that's not making a lot of sense, you will not get in. There's a valid reason for this. There's a ton of spammers who try to get into sites like ours merely to mess things up with ads for pron, viagra and other stuff that none of us want. They have a tendancy to use names just like that. So I hardly think that attacking FSD for protecting it's forums is a good thing. Hardly.I won't/can't comment on FSD's customer support except to say that all of the recent releases by them have been supported to the fullest by FSD and by Milviz. And btw, being able to get your money back shows very good support if you ask me... IMHO.kc


Please contact oisin at milviz dot com for forum registration information.  Please provide proof of purchase if you want support.  Also, include the username you wish to have.
 

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Guest FSXBuster

Of course - a commercial members reaction!What are they doing here anyway???

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Of course - a commercial members reaction!What are they doing here anyway???
Hello Probably because it is an Open forum, always good to have input from the commercial devs.

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And btw, being able to get your money back shows very good support if you ask me... IMHO.
The purchase that I made yesterday - my first and last from FSD - was clearly marked as final and non-refundable.Protecting against spammers is one thing, being rude is something different.

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