Hi I have sent 2 requests to support PMDG for download,but I cannot get them to answer,does it always tak a long time before they answerif anyone is from support here that is reading this,could you please let me know. thanksVergil Marquardt

Patience. I understand PMDG is still having issues with the activation of their 737 so they are getting a lot of requests on that subject.

Vergil, I haven't seen your name in the ticket system at all - are you sure the tickets are actually being submitted? We don't go to bed unless all tickets are cleared out each night...

Hi Ryan are you guys going to get a fix for CTD soon I can not fly the plane if this CTD continue I only fly 747-400 fine it only happen NGX and MD11 Thanks Borvorn.

Hi Ryan are you guys going to get a fix for CTD soon I can not fly the plane if this CTD continue I only fly 747-400 fine it only happen NGX and MD11 Thanks Borvorn.

Dont want to hijack this topic but what are your systems and settings? And remember to sign with your full name

My system specs is Motherboard GiGabyte GA-P67A-UD4-B3 Intel Core i7-2600K Sandy Bridge 3.4GHz oc at 4.40GHz (3.8GHz Turbo Boost) 4 x 256KB L2 Cache 8MB L3 Cache LGA 1155 95W Quad-Core Desktop Processor BX80623I72600K Noctua NH-U12P SE2 120mm SSO CPU Cooler Ram is G.SKILL Ripjaws X Series 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL7Q-16GBXH GTX 580 3GB VRAM add on is FS 2crew REX XPAX Passenger Simulation using Windows 7 UL 64 WD 640GB hard drive monitor is Samsung SyncMaster T240HD 24"

Obviously depends on your level or urgency. I filed two support requests and have not heard a peep yet (that was a few days after release). Mark.

My system specs is Motherboard GiGabyte GA-P67A-UD4-B3 Intel Core i7-2600K Sandy Bridge 3.4GHz oc at 4.40GHz (3.8GHz Turbo Boost) 4 x 256KB L2 Cache 8MB L3 Cache LGA 1155 95W Quad-Core Desktop Processor BX80623I72600K Noctua NH-U12P SE2 120mm SSO CPU Cooler Ram is G.SKILL Ripjaws X Series 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL7Q-16GBXH GTX 580 3GB VRAM add on is FS 2crew REX XPAX Passenger Simulation using Windows 7 UL 64 WD 640GB hard drive monitor is Samsung SyncMaster T240HD 24"

You should be able to OC a bit higher and did you shut off those addons to see if that was the problem?

@ R Vince do you have problem with ur FMC freeze during set up the route or worn leg and CTD?

Obviously depends on your level or urgency. I filed two support requests and have not heard a peep yet (that was a few days after release). Mark.

Mark,This is completely false, we answer all tickets in the order in which they came in. We are not leaving any tickets knowingly unanswered - the queue is cleared out every night before I go to sleep.

Hi Ryan, Sorry but I have to agree with Mark.I also posted two tickets on 12/13 August, about flapping wings and still am waiting for a reply. Norman Edit.I have noticed that according to the support site that both tickets have been closed.What was the solution,or has it been put down to operator error!

Hello, I have previously posted on this subject, stating how impressed I have been with the speed of reply to my Tickets, bearing in mind the Time Difference between me in the UK and whereever the Team are dealing with replies, and I will reiterate that the service has been excellent, no complaints. richard welsh.

Ryan, My apologies, the ticket is closed. I figured you guys were busy and my issue was minor. I did not get an email and was not checking the system. Does an email normally get sent or is it just answered on the website? Mark.

Vergil, I haven't seen your name in the ticket system at all - are you sure the tickets are actually being submitted? We don't go to bed unless all tickets are cleared out each night...

Hi Ryan thanks for your nreply, I registered with user name and password and sent it to support,they said the site was closed and to gav e me the site that you showbut every time I click on support,Iget the following Email address veriification is required to access parts of this site,click here to resend the verification email.then I get the verification email has been resent click on the link within the email to verify your account, I check my email but I never get anything back. so I sent to emails to support but I never get anything back from them on my request for download,I show all the info.Can you help me out with this to send a ticket to support,I do not know what to do what I done already. thanksVergil Marquardt

-if i were to bet one a side here, I would put all mine on PMDG. PMDg is an award winning company. Things like quality, attention to detail are evident in there work. Surely that would be reflected in the customer service as well. And it has to me- I m a long time customer and have ALWAYS had tickets answered, and usually in LESS than 12 hours. We all understand frustration, but thats no excuse.